Well what can I say, wish i'd read the reviews before i booked with National holidays. i didn't think it would have been as bad as people were saying but they were right. The hotel is very dated & could do with being closed for 6/12 mth to totally refurbish it throughout. The room we were in had paper peeling off the ceiling & water marks from a previous leak from the room above, the shower room was very small with a cracked pink sink & toilet straight from the 70s. The only thing good about the place was that the staff were friendly & helpful. In the morning i asked for the heating to be put on in my elderly Dad's room, as we were on our way out we bumped into a maintenance man who said he wasn't in a rush to do any work so when we got back we weren't surprised to find the heating wasn't on, went to reception they said they would send someone to do it 2 hrs later no one had been went back the receptionist said she would get someone to bring a heater 1 hr later no heater, went back to reception & asked to speak to the manager unknown to the manager i heard her tell the receptionist to tell me she wasn't in, i demanded to speak to someone & they got the duty manager who eventually got a heater that took nearly all night to warm the room. We will never go back there & i would never recommend the place.
Instead of giving people vouchers for free drinks they should spend the money on a proper maintenance team & get the place up to the standard people expect, I know you only get what you pay for but i'm sure people would pay more to stay in a better place i know we would. it seems a lot of people complain but nothing get's done.
- Official Description (provided by the hotel):
- Located in its own grounds in a quiet residential area, the Trecarn hotel is just a short stroll from the Babbacombe Downs and the delightful village of St Marychurch. The ground floor public areas of the hotel were the subject of an extensive refurbishment which has been very well received by our guests. The hotel now benefits from well-appointed lounge areas, large entertainment suite and bar. The restaurant has been completely re-styled and now offers a spacious and contemporary dining experience. After enjoying the renowned entertainments the hotel has to offer, you should also sleep better than ever as we have also refurbished 62 of the hotel's bedrooms! The Trecarn Hotel is ideally placed for exploring the surrounding area of Torbay and the delightful South Devon Coast. There is an excellent bus service taking you to town centre and beyond. ... more less
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- Also Known As:
- Trecarn Hotel Torquay