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“Not good”
Review of Trecarn Hotel

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Trecarn Hotel
Ranked #85 of 85 Hotels in Torquay
Reviewed 4 weeks ago

Well what can I say, wish i'd read the reviews before i booked with National holidays. i didn't think it would have been as bad as people were saying but they were right. The hotel is very dated & could do with being closed for 6/12 mth to totally refurbish it throughout. The room we were in had paper peeling off the ceiling & water marks from a previous leak from the room above, the shower room was very small with a cracked pink sink & toilet straight from the 70s. The only thing good about the place was that the staff were friendly & helpful. In the morning i asked for the heating to be put on in my elderly Dad's room, as we were on our way out we bumped into a maintenance man who said he wasn't in a rush to do any work so when we got back we weren't surprised to find the heating wasn't on, went to reception they said they would send someone to do it 2 hrs later no one had been went back the receptionist said she would get someone to bring a heater 1 hr later no heater, went back to reception & asked to speak to the manager unknown to the manager i heard her tell the receptionist to tell me she wasn't in, i demanded to speak to someone & they got the duty manager who eventually got a heater that took nearly all night to warm the room. We will never go back there & i would never recommend the place.
Instead of giving people vouchers for free drinks they should spend the money on a proper maintenance team & get the place up to the standard people expect, I know you only get what you pay for but i'm sure people would pay more to stay in a better place i know we would. it seems a lot of people complain but nothing get's done.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
2  Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 1 293 reviews

Reviewed 18 October 2017

We booked this last minute with national holidays then went on trip advisor and read the reviews and thought wot have we done .But I was pleasantly surprised .The hotel reception area bar area were clean .our twin room was clean we got clean towels everyday (only they 3 days ) .The bathroom had a bit of mould above the window and the bath panel was coming away but the water was hot .We got a colour code ticket to go in for meals on the first nite it was confusing but on the 2nd it as ok you had choices soup bit of salad 3 hot dishes to pick from sweets only fault here and breakfast was the same if they ran out it took about 5mins or replace .want cld be better would be someone standing near by not just coming out of the kitchen to look then going back in .breakfast was fruit juice choice of cereals bacon eggs hash brown fried bread black pudding sausages Tom's beans toast tea coffee . Entertainment was bingo which I hate but we joined in and won twice (lol) a man singing then next nite a woman sang then next nite a race nite but if you didn't want to join in with the bingo they didn't pester you too .went on a half day trip to Dartmouth and the Sunday was free we went into torquay .the hotel is about 5mins walk to baccombe cliffs promade (hotel is in baccombe) lovely view over the prom go down to the beach on the cliff tram way 5pd return as it's a very steep cliff to either walk down or back up 2little cafes on the beach and you can walk further along at the bottom of the cliffs .A couple of pubs on the prom itself we went into the buccaneer and orders a Sarnia for a quick bite it came with chips and salad lovely.plenty of cafes and pubs down by the harbour when we were they it was powerboats racing on watched them it was a beautiful sunny day in October can imagine in the summer it wld be even better .Also we had vouchers for 4drinks each included in with our hol so for 2ppl you got 8dri is which we thought was worth it as you got later cider house spirit eg vodka gin also martinti .if you get vouchers use them after 7oclock as the hotel has a happy hour on between 5 and 7 but can't rember drink prices for it as hubby paid not me .Yes the hotel is a bit dated and needs a luck of paint in places and a tidy up but for want we paid 119.pounds for Friday to Monday away it as worth it .Hope this review helps ppl as no matter where I go I read the reviews what others have wrote on here

Stayed: October 2017
Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

The room was ok the shower room/toilet was only 2'6" wide there was green mould between the walls and the ceiling, no heating in the bedroom when asked why the answer was you can have an extra blanket. The buffet breakfast and evening meal was very poor I asked an employee to change some of the plates as they were not clean. I would say this is one of the worst hotels that I have stayed in.
Bob F

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Malleable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

Not the type of place to go, great for stag party’s not much good for anything else, dirty rooms, rubbish outside window. In short rubbish.
A picture tells a lot, but in there defence , price reflects standard.

Stayed: October 2017, travelled with family
Thank Pappa-DG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

Walked in walked right back out receptionist had an attitude from the beginning kept us waiting at the bar for 15 minutes huffed when we asked for ice £17 for 2 Malibu's was half expecting her to leave the bottle on the bar better off sleeping on the beach !!

Stayed: October 2017, travelled with friends
Thank kerrylou100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trecarn Hotel

Address: Palermo Road, Torquay TQ1 3NW, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #85 of 85 Hotels in Torquay
Price Range: R480 - R1 514 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Trecarn Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Located in its own grounds in a quiet residential area, the Trecarn hotel is just a short stroll from the Babbacombe Downs and the delightful village of St Marychurch. The ground floor public areas of the hotel were the subject of an extensive refurbishment which has been very well received by our guests. The hotel now benefits from well-appointed lounge areas, large entertainment suite and bar. The restaurant has been completely re-styled and now offers a spacious and contemporary dining experience. After enjoying the renowned entertainments the hotel has to offer, you should also sleep better than ever as we have also refurbished 62 of the hotel's bedrooms! The Trecarn Hotel is ideally placed for exploring the surrounding area of Torbay and the delightful South Devon Coast. There is an excellent bus service taking you to town centre and beyond. ... more   less 
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Also Known As:
Trecarn Hotel Torquay

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