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All reviews grosvenor hotel richardson group richardson hotels pool and jacuzzi sunday lunch dog friendly hotel lady on reception three course meal upgraded room sun terrace recommend this hotel lounge bar per night booked this hotel wonderful weekend first class fantastic location
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Reviewed 7 August 2018

As mentioned in my bio - I am more of a fan of (real) luxury boutique hotels and I knew this was going to be more of a faded, old dowager hotel, very Victorian in age and style. The only negatives would be that it is still very faded and the furnishing are appalling in the public places (someone with a more contemporary (good) taste needs tone let loose rather than someone's granny who obviously styled it. Good points. everything else! The newly upgraded room was actually lovely and the bed comfy. The food was really very very good and the staff excellent.

Date of stay: April 2018
Thank SouthWestLizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne-Marie H, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 9 August 2018

Dear SouthWestLizzie,

Thank you for taking the time to leave us a review, we are delighted that you enjoyed your stay, and we hope to welcome you to stay with us again in the future.

Kind Regards Anne-Marie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

We spent Monday to Friday at this hotel. Good breakfast . Lovely wedding.with amazing food presentation.
Staff were a little inexperienced but willing.
Some rooms were bit dated but it looks like there will be improvements in the future.
Good value for money considering it was peak time August

Date of stay: August 2018
Trip type: Travelled with family
Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne-Marie H, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 7 August 2018

Dear Christine G

Thank you for taking the time to leave a review. I am so delighted the wedding was lovely and everyone enjoyed the celebrations, I will pass all feedback onto the manager so that we can continue to make improvements. We look forward to seeing you again in the future.

Kind Regards

Anne-Marie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

We've been coming here since the hotel appeared on the television series and year on year we've seen it gradually improve. From buckets under the ceiling to the current day, we've still not had a bad stay here. The staff are first class and the hotel is clean, the food is outstanding.

However of the six years we've stayed here last year was the best. John Burton-Race was there last year and to our surprise they changed the name of the hotel, this would be no problem if he was still working there. Little things like no complimentary water in the rooms, being charged for bread with the meals. None of this happened last year.

This review isn't a derogatory one, just highlighting that it's took a step backwards this year. It certainly won't be putting us off the place.

Date of stay: August 2018
Trip type: Travelled with family
Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne-Marie H, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 7 August 2018

Dear Neil R, Thank you for taking the time to leave us your review and for your loyalty to staying at the hotel, We are glad that year on year you have noted improvements, I will send your constructive feedback on to the general manager at The John Burton-Race Hotel so we can use it to review our offerings and keep on making improvements. We look forward to seeing you again soon :)

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Reviewed 6 August 2018

Excellent venue for our Daughters wedding day.
Staff where very friendly and made it a great day, nothing was to much trouble.
First class for food cooked to perfection.
Our room was a bit small but this didn’t effect the wonderful weekend that we have just had.

Date of stay: August 2018
Trip type: Travelled with family
2  Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne-Marie H, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 7 August 2018

Dear Alan C

Thank you so much for your lovely review we are delighted that your daughters wedding went without a hitch, and that the staff were attentive and provided excellent service. Congratulations on your daughters recent marriage, and we look forward to welcoming you again in the future.

Kind Regards
Anne-Marie

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Reviewed 5 August 2018

Not recommended following disturbed night's sleep with noisy neighbouring guests that should have been evicted! Not offered financial compensation. Poor policy and too tolerant to the detriment of other guests in dealing with badly behaving guests.

Date of stay: September 2017
1  Thank AKV2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne-Marie H, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 7 August 2018

Dear AKV2011,

I am sorry that your stay was disturbed by noisy guests. I will forward this on to our general manger at John Burton-Race so that he can review our procedures.

Kind Regards
Anne-Marie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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