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All reviews grosvenor hotel richardson group richardson hotels pool and jacuzzi sunday lunch dog friendly hotel lady on reception three course meal upgraded room sun terrace recommend this hotel lounge bar per night booked this hotel first class wonderful weekend fantastic location
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Reviewed 7 May 2018 via mobile

Couldn't fault the service from the lady on reception she is brilliant. Caters for your every need. Shame the outdoor pool wasn't ready for the summer season. I think hotels should start doing their pools in April as we cannot predict when we are going to get a good days weather in this country. My only gripes were that our balcony wasn't cleaned prior to our arrival. And the TV is way too small for such a lovely large room. Loved the newly refurbished bathroom. The sea view from our room was beautiful.

Date of stay: May 2018
Trip type: Travelled as a couple
2  Thank sweetiepie2234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 8 May 2018

Good Afternoon sweetiepie2234

Thank you for leaving us a review, we are pleased to hear you enjoyed your stay...

The weather certainly got the better of us this year with regards the pool, we had hoped to be open and spruced up ready for the sunshine but we have a slight "leak" issue which we are desperately trying to address.

I have passed I your comments to housekeeping with regards the balcony, so thank you for bringing this to our attention.

Kind Regards

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Reviewed 2 May 2018 via mobile

Lovely weekend break. Had an executive room which had been well renovated. Beautiful ornate ceiling and huge centre chandelier which unfortunately shook and made a noise every time some one walked in the room above. The staff were very attentive and pleasent. Only disappointment was our breakfast. Not a great full English and had to wait an hour for it as there were issues in the kitchen. As this hotel is advertised as restaurant with rooms the restaurant did not sell itself well. I'm sure this was a one off and so will definitely have another visit.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank Deb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 8 May 2018

Good Afternoon Deb M

We appreciate you taking the time to leave us a review. I will of course investigate the challenges in the kitchen but am sure this was just a glitch!

We do hope you will join us again soon.

Kind Regards

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Reviewed 2 May 2018 via mobile

The hotel is still undergoing modernising so it’s very difficult to rate it overall but if it continues to upgrade the rooms, furniture etc then I hope its reputation will speak for itself. Extensive and excellent wine list, particularly by the glass and the menu in the restaurant looked fab. Our newly refurbed room (306) was large and very comfortable- some older worn furniture needs replacing to really get the new feel. Fastest free WiFi a real bonus. I do hope the hotel can be fully refurbished and continue its trajectory. For the price it was great value! We will return to eat in the restaurant soon!

Date of stay: May 2018
Trip type: Travelled as a couple
Thank wanderingmarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 8 May 2018

Good Afternoon wanderingmarine

Thank you for taking the time to leave us a review. We are a work in progress, so please do come and join us again soon and give us your feedback on how we are doing!

Kind Regards

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Reviewed 30 April 2018 via mobile

We had an excellent dinner, first time to this restaurant in Torquay, very comfortable restaurant and lounge, I had the bistro set menu which was amazing value foe money, with foi gras, duck and chocolate marquise mousse and macaron, my partner had the tortellini and asparagus finished with a rhubarb desert, nice New Zealand Sauvignon blank

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank lordlindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 30 April 2018

Good Afternoon lordlindsay

Thank you for taking the time to leave us a review, we are thrilled that you enjoyed your dinner and I will happily share your comments with the team.

Hurry Back!

Kind Regards

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Reviewed 30 April 2018

After being dreadfully let down by another national chain hotel very close by we were so happy to be able to get 3 double rooms at the last minute (at a better deal than the other hotel)

All rooms were well equipped and very comfortable with beautiful décor. We were luck to have a beautiful sea view

Breakfast was included in the price and was delicious the next morning.

We all had a wonderful stay here with a fantastic nights sleep.

The reception staff were amazing, friendly and extremely helpful. They really made the stay exceptional

I would certainly recommend this hotel to others in the future

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank DebrisDoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at John Burton-Race Hotel & Restaurant, responded to this reviewResponded 30 April 2018

Good Afternoon DebrisDoo

I am so pleased that we were able to accommodate you and your party and that you enjoyed your stay. I will pass on your compliments to the Front of House team, who will be thrilled with your comments.

Do come and join us again soon!

Kind Regards

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