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“Stunning location ”

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The Imperial Torquay
Ranked #22 of 85 Hotels in Torquay
Reviewed 4 weeks ago via mobile

We spent three days at the hotel .... it was well worth the extra amount for the sea facing room ... small balcony, stunning view and gentle breeze
The hotel is looking a little tired in the main areas. But our room was great. We were five minute walk from the harbor and buses. The breakfast room was a little too busy for us so we enjoyed breakfast in our room. The indoor pool and facilities were enjoyed each day

Stayed: October 2017, travelled with family
1  Thank anikoPrincetonusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at The Imperial Torquay, responded to this reviewResponded 4 weeks ago

Dear anikoPrincetonusa,
Thank you for your review, I am so pleased that you enjoyed your visit to us. We look forward to welcoming you back again SOON.

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65 - 69 of 3 081 reviews

Reviewed 4 weeks ago

Do not believe that this hotel deseves 4 stars The staff are not very friendly. Many seem toresent being there
Our experience is that we xame across one staff who was top and this was at the main reception

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Jean Luc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at The Imperial Torquay, responded to this reviewResponded 4 weeks ago

Dear Jean Luc D,
Thank you for your review. I am sorry to read that you did not enjoy your stay fully. We will feed your comments back at our weekly staff training sessions as we aim to give professional, friendly service so I am sorry if any of our team did not deliver this.
I hope that you will return and see the friendly warm welcome that we give and great service which I assure you you will receive on every future visit.

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Reviewed 4 weeks ago

Good location
Compelled to return?
..........errr........maybe
Good evening meal and breakfast.
Bar facility was very poor and staff overworked due to wedding, so if there is a wedding on it will dramatically affect your stay, we ended up walking into town as we couldn’t get served at tiny bar.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank X3000JAstevenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at The Imperial Torquay, responded to this reviewResponded 4 weeks ago

Good Afternoon,
Thank you for your review. I am pleased to read that you enjoyed your overall stay but apologies if the bar was busy and you could not get served. There were adequate staff on to look after all of our guests and I am so sorry if we could not serve you faster and allow you to enjoy the beautiful bar and conservatory area.
I hope that you will return soon so we can restore your faith in us.

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Reviewed 4 weeks ago

Everyone connected with the Imperial are extremely helpful and friendly wanting your stay to be the best experience you can have. The web site is easy to navigate showing availability, cost and choice of rooms.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 490trevorl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at The Imperial Torquay, responded to this reviewResponded 4 weeks ago

Good Afternoon,
Thank you so much for your lovely review. I am so pleased that you enjoyed your stay and I will pass on your feedback to the team.
We look forward to welcoming you back again soon.

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Reviewed 4 weeks ago

We had a sea view room which had terrific views over the bay. Plenty of space for clothes. Very good towels and bed linen. Breakfast was average although the room had the bay view which was good. Pleasant and helpful staff. Would stay there again

Stayed: October 2017
Thank Bella2009Midlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol G, Guest Relations Manager at The Imperial Torquay, responded to this reviewResponded 4 weeks ago

Dear Bella2009Midlands,

Thank you for taken the time to review your stay at the Hotel. It is lovely to read that you have enjoyed your stay with and we look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Imperial Torquay

Address: Park Hill Road, Torquay TQ1 2DG, England
Phone Number:
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Torquay
#9 Business Hotel in Torquay
#10 On the Beach Hotel in Torquay
#11 Luxury Hotel in Torquay
#26 Romantic Hotel in Torquay
#30 Family Hotel in Torquay
Price Range: R1 067 - R3 146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Imperial Torquay 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Imperial Torquay is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more   less 
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay

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