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The Imperial Torquay
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Reviews (3 384)
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369 - 374 of 3 385 reviews
Reviewed 21 October 2017

Do not believe that this hotel deseves 4 stars The staff are not very friendly. Many seem toresent being there
Our experience is that we xame across one staff who was top and this was at the main reception

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
1  Thank Jean Luc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at The Imperial Torquay, responded to this reviewResponded 22 October 2017

Dear Jean Luc D,
Thank you for your review. I am sorry to read that you did not enjoy your stay fully. We will feed your comments back at our weekly staff training sessions as we aim to give professional, friendly service so I am sorry if any of our team did not deliver this.
I hope that you will return and see the friendly warm welcome that we give and great service which I assure you you will receive on every future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

Good location
Compelled to return?
..........errr........maybe
Good evening meal and breakfast.
Bar facility was very poor and staff overworked due to wedding, so if there is a wedding on it will dramatically affect your stay, we ended up walking into town as we couldn’t get served at tiny bar.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank X3000JAstevenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at The Imperial Torquay, responded to this reviewResponded 21 October 2017

Good Afternoon,
Thank you for your review. I am pleased to read that you enjoyed your overall stay but apologies if the bar was busy and you could not get served. There were adequate staff on to look after all of our guests and I am so sorry if we could not serve you faster and allow you to enjoy the beautiful bar and conservatory area.
I hope that you will return soon so we can restore your faith in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

Everyone connected with the Imperial are extremely helpful and friendly wanting your stay to be the best experience you can have. The web site is easy to navigate showing availability, cost and choice of rooms.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 490trevorl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at The Imperial Torquay, responded to this reviewResponded 21 October 2017

Good Afternoon,
Thank you so much for your lovely review. I am so pleased that you enjoyed your stay and I will pass on your feedback to the team.
We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

We had a sea view room which had terrific views over the bay. Plenty of space for clothes. Very good towels and bed linen. Breakfast was average although the room had the bay view which was good. Pleasant and helpful staff. Would stay there again

Stayed: October 2017
Thank Bella2009Midlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol G, Guest Relations Manager at The Imperial Torquay, responded to this reviewResponded 20 October 2017

Dear Bella2009Midlands,

Thank you for taken the time to review your stay at the Hotel. It is lovely to read that you have enjoyed your stay with and we look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

lovely welcome at reception by pretty young lady , room was upgraded
noticed art deco ceilings etc. throughout hotel.
lovely historical character hotel
large bedroom with kingsize bed , fantastic sea view incorporating brixham , paignton and torquay
high afternoon tea very nice , served by a very helpful waiter named joe , my wife wanted to adopt him
pre dinner drinks served by excellent barman named matt , who was extremly helpful
main course for dinner we seected lamb steak the best i've ever tasted with lovely gravy .
breakfast was excellent
lovely hotel highly recommended
only negative £7 per night for carpark

Room Tip: rooms all with seaviews , quiet because well built historic hotel
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Dave P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol G, Guest Relations Manager at The Imperial Torquay, responded to this reviewResponded 20 October 2017

Dear Dave P,

Thank you for taken the time to review your stay at the Hotel. I am glad that you have enjoyed most aspects of your stay. I will pass your comments onto the Team who do appreciate our guests feedback. We look forward to welcoming you back to the Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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