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All reviews edwards coaches coach trip coach party sunday carvery turkey and tinsel crows nest third floor window table buffet style overlooking the harbour front facing fishing boats lovely hotel shower room booked this hotel east looe family room
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Reviewed 4 weeks ago via mobile

Had lunch today in their bistro. We had often thought as we passed by that the hotel looked good and as it overlooked the harbour the view would be good, in fact it was a great view. The table was next to the window offering us a great view of the harbour and houses beyond on the hill. Drinks were ordered and delivered, we viewed the menu, and then ordered. This was with a Groupon voucher and we were really pleased to find that instead of the usual limited menu, we were able to choose from any part of the menu. The starter arrived, a spicy coated prawn with lettuce leaves at the side. Absolutely superb. The main course arrived soon after, tuna steak in a peppercorn sauce and the tuna with a side peppercorn crumb, dauphinoise potato, and Savoy cabbage. The main was excellent and complemented my starter. My wife had a sweet of summer pudding and cream. This definitely finished the meal off for her, a superb way of completing our enjoyment. There is such a lot to choose from the menu we can return again and again which is great. The lady looking after us from entry to exit, was so pleasant and smiley no matter how busy she got with diners and drinkers at the bar. See you soon.

Stayed: September 2018, travelled as a couple
1  Thank Colin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, Manager at Portbyhan Hotel, responded to this reviewResponded 3 weeks ago

Hi ColinGrant

First off can we thank you for choosing to dine at the Portbyhan Hotel during your time in the Area, We take all reviews very seriously so we appreciate you taking the time to leave one :)

We are very happy to see that you enjoyed your whole dinning experience here with us and that everything was up to your standards, and the Groupon voucher is an added bonus for you as its such a good deal,

We hope to see you here again soon,

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The initial impressions were off putting because of the unwelcoming receptionist when we first arrived, young girl, fair hair and glasses. She looked slightly irritated because I couldn’t work the horrid glass lift which takes you up to the reception area. She also looked slightly irritated at having to explain something twice but people are often disorientated when they arrive after a long journey. A smile and friendly face goes a long way. The room was a
bit small and the heating didn’t work but a portable heater was brought up and was fine for our needs. Could do with a few more biscuits in the room, The chambermaids were very helpful (one helped take our luggage to the room) and were always pleasant. The other receptionists we met were most helpful and welcoming eg the man who was there on the Thursday and the lady who was there on the Friday. Room service is always welcome when feeling exhausted

Stayed: September 2018, travelled with family
2  Thank Jaki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, Manager at Portbyhan Hotel, responded to this reviewResponded 3 weeks ago

Dear Jaki T

First off can we thank you for choosing to stay at the Portbyhan Hotel during your time in the Area, We take all reviews very seriously so we appreciate you taking the time to leave one :)

We are happy to see that most of your time here with us was an enjoyable one, We are sorry you felt that one of your reception team wasn't very welcome, this does come as a slight surprise to us as we receive many compliments from travellers and locals regarding our staff however we will speak to the lady in question as Reception is the Hub of any hotel and its the first and last impressions that make the difference when staying in a hotel,

We are sorry to hear that your heating wasn't working correctly, I can assure that this problem has now been rectified but atleast you were happy with the portable radiator that was sourced for you,

We hope that if you are in the area again that you would choose stay with us again,

Regards

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Reviewed 16 September 2018 via mobile

Outstanding
Booked in for Sunday lunch carvery
Friendly staff
Great food plenty of choice of veg
Choice of 2 roasts plenty of roast meat for money
Will be back
Looking forward to the festival on 21 Sept

Stayed: September 2018, travelled as a couple
1  Thank P1785JCjons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 17 September 2018

Hi P1785JCjons

Many thanks for taking the time to review our page, it really means a lot to hear what our customers have to say about our establishment :)

We are happy to see that everything was up to your standards during your little visit to our restaurant for a Sunday Carvery, We have built up quite a reputation over the years for it to doing an average of 250 covers most sundays,

Thanks again and don't forgot to come and check us out during the festival next week,

thanks again

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Reviewed 16 September 2018

I would like to thank The Manager and all the hard working staff for everything they did to make it special for them. Well done. I would not hesitate to recommend the Hotel to any one,great service thank you again. Wendy Headland.

Room Tip: The middle rooms with Balcony were lovely.
  • Stayed: July 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 16 September 2018

Hi Wendy H

First off can we thank you for choosing to dine at the Portbyhan Hotel during your time in the Area, We take all reviews very seriously so we appreciate you taking the time to leave one :)

We are extremely happy to read that everything was up to your standards during your dining visit with us and thank you for choosing the Portbyhan to host such a special occasion its not very often that someone gets to celebrate a 50th wedding anniversary alongside their 70th birthday,

You and the rest of your family/party were nothing but joy, thanks again for letting host your event,

Best regards

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Reviewed 14 September 2018

Nice hotel right by looe harbour. The rooms are very clean and the staff are friendly and helpful. The dining room has great views over the harbour, breakfast was nice and you had plenty of choice, evening meal was also nice. The only downside was that the rooms could get quite hot at night. If I went back to looe I would stay in this hotel again.

Stayed: September 2018
Thank Athena77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 16 September 2018

Hello! Athena77777

First off can we thank you for choosing to Stay at the Portbyhan Hotel during your time in the Area, We take all reviews very seriously so we appreciate you taking the time to leave one :)

We are happy to read that most things were up to your standards during your little visit to our hotel, depending on the weather some of our rooms can get hot, unfortunately we haven't got the luxury of air conditioning at our hotel but we do supply fans in all our rooms and are also looking into other alternatives,

Hopefully we get to meet you again in the near future,

Regards

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