Booked two rooms for two nights. Check in seemed to be painless, until we returned to our rooms later in the evening to find someone else had been checked in to one of our rooms! Down to reception with the other gentleman to be given all sorts of excuses by the Polish lady- “oh you gave me the wrong name”no I didn’t! Finally sorted out but left my mother feeling very unsettled. The following morning we went down to see what had happened. This time we were greeted by a much more efficient lady who assured us that the rooms were indeed ours, and that we would get a refund for the first night. Very welcome.
The location is perfect. We were lucky to have rooms overlooking the Roman amphitheater. The rooms were comfortable, clean and quiet.
The ladies on reception were very helpful, friendly and pleasant. Definitely will use this when visiting again. More