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All reviews roman amphitheatre great location standard travelodge car park pepper st family room bars and restaurants busy road few minutes walk night stay reception staff stayed here for one night short stay comfy bed the pub dee
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Reviewed 15 June 2018

Very good location in Chester pprox 15 minutes' walk from railway station, but close to the main shopping area & river boats. Budget accommodation & room ok, but perhaps a little tired. However, staff extremely helpful & friendly.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Travelodge
1  Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2018 via mobile

to be able to fill shower gel dispenser adequately so you do not have to reach out to wash basin soap dispenser while in shower which is actually a health and safety issue
Also to include bbc Radio 4 in programming !
Travelodge ask you to complete online survey but you never get anything back!
Travelodge Pull Your Socks Up

Stayed: June 2018, travelled on business
3  Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Tilly from the Social Media Team at Travelodge Chester Central, responded to this reviewResponded 19 June 2018

Thank you for your comments about our Chester Central hotel.

We would like to apologise for the issue that you encountered in the bathroom, being the soap dispenser in the shower not filled up properly.

We have passed your comments onto our colleagues and they will help us to improve.

Finally let me reassure you that customer feedback through our survey is taken with the utmost important and I would like to thank you for taking the time to complete it.

We hope to welcome you back again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

This was the worst place I have stayed. The room stank of mould and smoke. The mould was from and air conditioner, Without any ventilation, I had to use it. The bathroom also had black mould around the shower. The bed stank of smoke. everything in the room did. It was allegedly a no smoking family room! There seemed to be a water boiler directly behind my head in the bed. I felt like I got about 30 minutes sleep! Im sure it was more but very broken. Awful.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
2  Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Niki from The Social Media Team at Travelodge Chester Central, responded to this reviewResponded 18 June 2018

Thank you for your feedback.

We are really sorry to hear of your experience. Please accept our sincerest apologies and we have passed your comments onto the hotel manager as this does not reflect Travelodge standards.

Could we kindly ask you to contact one of our Customer Services Advisors via our website help form with a copy of your review to look into this more thoroughly.

Thank you again for reviewing our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

Excellent location in the centre of Chester, very close to everything.
That's where the good comments end.
I polite miserable disinterested staff. With out exception.
No local or hotel information on check in.
Not even a goodbye when we left.
Yes car parking is expensive, but it is the city centre.
Air con is available. But the windows don't open so if you don't want the noisy air con then you have no choice but to sleep in a stuffy room.
Very uncomfortable bed, most unusual for travelodge. The beds are usually great.

Mould on the bath side. Not nice.
All in all not a great stay.

Stayed: June 2018, travelled with family
1  Thank fionagay12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Shaf from the Social Media Team. at Travelodge Chester Central, responded to this reviewResponded 11 June 2018

Thank you for submitting your review of our Chester Central Travelodge.

We're so sorry to hear about your recent experience and would like to hear more about your stay.

May we kindly request you contact us via our website with your review so our customer service team can investigate your visit with the hotel.

Thank you again for posting your comments and we hope to hear from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

stayed for two nights and it was what you would expect from travel lodge. clean and comfortable basic room. not much hanging space but managed for 2 nights. central for all attractions good location. would like it better if you could open a window but aircon included with a fan if you need it. good for a short stay.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Travelodge
Thank rshort2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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