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Rose M

Beautiful experience

5.0 of 5 bubblesReviewed 22 Apr 2024
The staff was very kind, welcoming and professional. The service/hospitality?? Top Tier!!!! My therapist (Kholiwe) was really amazing. Even the cleaning ladies were so nice. I truly had the best time here and I’m definitely coming back.
Date of stay: April 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vivari Management Team, Guest Services / Front Office at Vivari Hotel and Spa, responded to this review
Responded 08 May 2024
Dear Rose
Thank you for your kind words and feedback of Vivari Hotel and Spa by Mantis. We appreciate you taking the time to give us feedback and for recognizing our team (Kholiwe)!
We look forward to welcoming you back in the near future
Regards
Vivari Hotel and Spa by Mantis
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (24)
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3 - 8 of 24 reviews
Reviewed 20 April 2024

It was the most amazing, peaceful and tranquil experience toppled with an amazing service by lovely ladies and a gent lol. They we all so full of genuine kindness from the reception to the therapists and even the ladies who clean were amazing 🤩the cleanliness of the facilities is also commendable 👏🏽👏🏽👏🏽

My friends and left smiling 🙂 and were VERY happy. We are definitely coming back. Keep up the great service.

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nomfundo Amanda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vivari Management Team, Guest Services / Front Office at Vivari Hotel and Spa, responded to this reviewResponded 22 April 2024

Dear Nomfundo,

Thank you for your kind words about your recent stay at Vivari Hotel and Spa by Mantis. We are delighted to hear that you had an amazing, peaceful, and tranquil experience with excellent service from our team.
We take pride in providing genuine kindness and maintaining high cleanliness standards throughout our facilities. It is wonderful to know that you and your friends left with smiles and happiness.

We look forward to welcoming you back and will strive to continue providing great service.

Warm regards,
Vivari Hotel and Spa by Mantis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2024

The top sheets in the room were very hard and made a sound like hard paper. The room very clean and comfortable. Staff very friendly and helpful in all aspects.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Journey25233421440
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vivari Management Team, Guest Services / Front Office at Vivari Hotel and Spa, responded to this reviewResponded 22 April 2024

Dear Journey,

Thank you for your feedback. We are delighted to hear that you loved our spa.
We apologize for the disappointment with the overpriced dinner and the quality of the food. Your comments about the room's cleanliness and comfort are appreciated. We are glad you found our staff friendly and helpful. Your concerns will be shared with the relevant teams.
We hope to welcome you back for an improved experience.

Warm regards,
Vivari Hotel and Spa by Mantis.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024

What an amazing stay at Vivari Hotel.
The spa, the room and the service was incredible.
We felt so special with the all extra touches and delightful treats.
We are now making it a frequent girls weekend away.
Highly recommended staycation for friends and couples!

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yashna M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wikus Lubbe, General Manager at Vivari Hotel and Spa, responded to this reviewResponded 8 April 2024

Dear Yashna,

We are delighted to hear about your beautiful stay at Vivari Hotel. Your kind words about our spa, rooms, and service truly warm our hearts. We look forward to welcoming you and your friends back for many more memorable weekends.

Best regards,
Vivari Hotel and Spa Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2023

The hotel and grounds are great. Rooms are modern and clean, fast Wifi and include in room Netflix. The "jogging" track is possibly oversold as it is effectively a 1km loop around the 500m of fencing running parallel to the river.

The hotel caters more to conferences rather than the holiday or business traveller. It has a fantastic spa the grounds and pool are lovely, serene and very zen-like.

The staff are what shatters the peace and quiet of this beautiful place. They shout, constantly, from one end of the restaurant to the other, from the bar to the restaurant even outside rooms in the hallways. Checking in I thought there was a party in the small reception area. There were 4 staff members engaged in a rowdy "discussion" - I felt like an inconvenience, the noise was defining when entering.

Perhaps the single biggest disappointment was the extortionate food and beverage costs. Two SINGLE gin and tonics (standard gin nothing special) were R420!!!!. Meals in the restaurant are similarly outrageously priced, meal are ok but not Micheline standard yet prices are right up there while service is nowhere near the price point.

My recommendation for food and drink is to grab an Uber and a 5 minute trip to either Silverstar Casino or Cradleston Mall will provide a plethora of tasty well well-priced options.

Room tip: Get rooms as far away from car park as possible
Date of stay: August 2023
    • Rooms
    • Cleanliness
    • Service
1  Thank J L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2023

Fantastic hotel - designed to perfection, excellent service from all teams (spa, facilities, restaurant). Amazing massages, and delicious lunch and snacks. 5 star accommodation and facilities. Will be back soon!

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank NivanMoodley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anushka Reddy, Guest Services / Front Office at Vivari Hotel and Spa, responded to this reviewResponded 11 August 2023

Dear Nivan Moodley,

We very much appreciate your comments regarding your stay at the Vivari Hotel and Spa by Mantis.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Management Vivari Hotel and Spa

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