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All reviews sun square value for money monte casino excellent service great stay enjoyable stay tsogo sun rooms are clean easy access family and friends cake montecasino piazza date business teatro toilet
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1 - 6 of 1 504 reviews
Reviewed 27 March 2020

this is a good business hotel. The rooms have everything but are really small. Breakfast great and well presented. lots of safe free parking.
Slight noise factor from the piazza at night but the a.c covers it a a little.
The montecasino precinct is a great stopover and has everything - feel like a small very festive Italian village with a casino.
my negative - the beds are small for two people .

Date of stay: February 2020
1  Thank Seahorse-JOburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 6 April 2020

Dear Seahorse- JOurg

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are glad that your overall experience has been a pleasant one and enjoyed the Montecasino complex.

We look forward to welcoming you back in the future.

Warm Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2020

Everything about our stay was excellent and the service received from the staff was also excellent. I would recommend this hotel to my family and friends. Keep up the good work guys. The geographic area is also favourable.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank julysekhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 6 April 2020

Dear julysekhoto

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are glad that you had a fantastic stay and the team offered you exceptional service.

We look forward to welcoming you back in the future.

Warm Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020

Good value for money, excellent view of the square and quality linen and bedding. All you need for a break-away weekend with loved ones. Security is good and give you comfort as a guest. Location is excellent.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank wpless485672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 17 March 2020

Dear wpless485672

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are pleased that you had an enjoyable stay. Thank you for recognising all areas of the hotel offering.

We look forward to welcoming you back in the near future.

Kind Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

Absolutely amazing stay from the time when we arrived and our room was ready early for us. Also a bottle of champagne as it was our anniversary made it extra special. The bed was so comfortable and everything was clean and to our liking. Definitely will be returning!

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank sharonbowden12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 16 March 2020

Dear sharonbowden12345

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are glad that you had a great stay and an enjoyable anniversary celebration.

We look forward to welcoming you back in the near future.

Kind Regards,
Puroshini Naidoo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2020

My room is noisy. I complained about it in the morning and nothing got done, Complained again in the evening and the reception staff were just arrogant. They make you feel like you are not allowed to ask for something to be fixed!

The air-con won't go below 23.5 degrees!

Due to not wanting to speak to the rude reception staff, i opened the windows, this cooled the room down but also let in the noise from the fountain, and music from the restaurants.

This place is horrible! Rather stay somewhere else!

Date of stay: March 2020
    • Value
    • Rooms
    • Service
Thank 541rayanr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 16 March 2020

Dear 541rayanr

Thank you for taking the time to share your experience at SunSquare Montecasino.

The team has received detailed feedback from your telephonic conversation with Vumile, The Front Office Manager. The issues that you experience will be addressed with the relevant teams and the air conditioning has been looked into.

We apologize for the poor experience as this is definitely not the hospitality standards that we strive to achieve.

Kind Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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