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All reviews sun square value for money monte casino excellent service great stay enjoyable stay tsogo sun rooms are clean easy access family and friends cake montecasino piazza date business teatro toilet
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Reviewed 16 March 2020

Good value for money, excellent view of the square and quality linen and bedding. All you need for a break-away weekend with loved ones. Security is good and give you comfort as a guest. Location is excellent.

Date of stay: March 2020
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Review collected in partnership with Tsogo Sun Hotels
Thank wpless485672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 17 March 2020

Dear wpless485672

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are pleased that you had an enjoyable stay. Thank you for recognising all areas of the hotel offering.

We look forward to welcoming you back in the near future.

Kind Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020

Absolutely amazing stay from the time when we arrived and our room was ready early for us. Also a bottle of champagne as it was our anniversary made it extra special. The bed was so comfortable and everything was clean and to our liking. Definitely will be returning!

Date of stay: March 2020
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    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank sharonbowden12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 16 March 2020

Dear sharonbowden12345

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are glad that you had a great stay and an enjoyable anniversary celebration.

We look forward to welcoming you back in the near future.

Kind Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2020

My room is noisy. I complained about it in the morning and nothing got done, Complained again in the evening and the reception staff were just arrogant. They make you feel like you are not allowed to ask for something to be fixed!

The air-con won't go below 23.5 degrees!

Due to not wanting to speak to the rude reception staff, i opened the windows, this cooled the room down but also let in the noise from the fountain, and music from the restaurants.

This place is horrible! Rather stay somewhere else!

Date of stay: March 2020
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Thank 541rayanr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 16 March 2020

Dear 541rayanr

Thank you for taking the time to share your experience at SunSquare Montecasino.

The team has received detailed feedback from your telephonic conversation with Vumile, The Front Office Manager. The issues that you experience will be addressed with the relevant teams and the air conditioning has been looked into.

We apologize for the poor experience as this is definitely not the hospitality standards that we strive to achieve.

Kind Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020

The stay & facilities at the hotel were very good. Staff were attentive to our needs & very efficient on check-in & check-out. The Aarya restaurant food & service was exceptional. It was an enjoyable wedding anniversary celebration indeed. Thank you.

Date of stay: March 2020
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Review collected in partnership with Tsogo Sun Hotels
Thank kamiela846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 16 March 2020

Dear kamiela846

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are glad that your overall experience has been fantastic and the team could add to you Anniversary celebration.

We look forward to welcoming you back in the near future.

Kind Regards,
Puroshini Naidoo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2020

Sun Square Monte Casino, is great value for money. We came to see a show at Monte, and overnight so as not to travel home late at night. Sheer bliss! Spotlessly clean air conditioned bedroom and delicious breakfast was enjoyed, with walking distance to everything. We were spoilt for choice, with plenty to see and do. Friendly, competent staff we're always at hand should we require them. And under cover parking in the secure basement another plus.

Date of stay: February 2020
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    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Paddymerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puroshini N, General Manager at SunSquare Montecasino, responded to this reviewResponded 3 March 2020

Dear Paddymerc

Thank you for taking the time to share your experience at SunSquare Montecasino.

We are so pleased that you had a fantastic stay. We appreciate your positive feedback.

We look forward to welcoming you back in the near future.

Kind Regards,
Puroshini Naidoo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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