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Reviewed 5 February 2021 via mobile

Beautiful setting with very helpful staff from the security gate , booking in , cleaning staff. Very neat and the most beautiful gardens which are well maintained. Thanks to Nikhil for making my stay memorable after my op.

Date of stay: February 2021
Trip type: Travelled solo
2  Thank Smitthers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this reviewResponded 16 February 2021

Dear Smitthers

Thank you for taking the time to complete a such a great review on the Palazzo Hotel.

We are delighted that the team were able to meet your all requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues with a special note to Nikiel as it proves to be highly motivational.

We hope that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2021 via mobile

We stayed at the Palazzo for a few days and really enjoyed the luxury and opulence of everything. The breakfasts on the terrace are amazing and they can prepare anything your heart desires. The pool is great and really great to enjoy in the sun. We had a little service issue at the start but the staff really went out of their way the next day to ensure the service was perfect and it really was. Huge thanks to Raymond for always going out of his way for us.

The hotel was very good with their Covid protocols and made sure that things were safe at breakfast and at the pool.

Date of stay: December 2020
Trip type: Travelled with family
Thank DavidandBel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this reviewResponded 16 February 2021

Dear Davidandbel,

Thank you for taking the time to complete a such a great review on the Palazzo Hotel.

We are delighted that the team were able to meet your all requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational.

We hope that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2020

During this most difficult time of Covid-19, a one night stay at the Palazzo was the best medicine and was badly needed. On arrival we were upgraded to a junior suite which was a wonderful surprise. The staff were very attentive. The room itself was spectacular and there was nothing missing from the room that could make it even better. Beautifully designed with amazing decor, every little detail planned beautifully. The hotel is not far from home but we felt like we were miles and miles away from the craziness of the outside World. The dinner was magnificent and stunningly presented. Of course, all precautions were taken before the meal, it was served with no table cloths and the table was disinfected beforehand. Hand sanitizer was provided at the door. There were hardly any people in the restaurant so no issue with social distancing, whatsoever. The breakfast was served efficiently and was delicious. Since it was after 10 am, champagne was served with breakfast, adding that special touch. All in all, the Palazzo at Montecasino was a wonderful safe haven from everything going on outside in the World and while being responsible, we were allowed to still support the local tourism industry.

Date of stay: March 2020
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Review collected in partnership with Tsogo Sun Hotels
1  Thank Paula L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 March 2020


We have stayed at the Palazzo several times and love the hotel, staff, grounds and location. We have stayed both with and without our kids and it is always perfect. The breakfast is five star and the coffee is the best that you will find around. The bed was very comfortable too. Can’t wait to stay again:)

Date of stay: March 2020
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Review collected in partnership with Tsogo Sun Hotels
Thank StormyskyeS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020

Amazing experience. This was our fist visit to the Palazzo, having stayed at other hotels at Monte Casino, we found this one to be the best experience overall. Special mention to the breakfast staff, especially Richard, who just went above and beyond to make the morning even more special given the birthday celebration we were there for.

Date of stay: March 2020
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Review collected in partnership with Tsogo Sun Hotels
Thank Sightsee20542295804
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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