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Reviewed 3 November 2018 via mobile

I often stay at The Palazzo for business since last 4-5 years. I can say it gets better. This is one of the most luxurious hotels which is close to Monte-casino which is 2 min walk. Everything about this hotel is a class. Very good food in the restaurant and many options at MonteCasino.

Date of stay: September 2018
Trip type: Travelled on business
1  Thank 872vinayakr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianJ661, Manager at Southern Sun Montecasino, responded to this reviewResponded 30 November 2018

Dear Vinayak R

Thank you for taking the time to complete such a wonderful review on the Palazzo Hotel.

We are truly humbled by your extremely positive feedback and we are very happy we were able to create a memorable experience for you.We will pass your kind words to all of our colleagues, for their service rendered during your stay as it proves to be highly motivational.

I sure hope that the next stay will be in the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

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Reviewed 3 November 2018 via mobile

The hotel is amazing staff very attentive always willing to assist rooms are fantastic and fabulous food very good however service in dining room at night can be a bit slow
We celebrated our 54 wedding anniversary at the hotel but the hotel does not even acknowledge this also the internet not so good however will still go back

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank gailg816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianJ661, Manager at Southern Sun Montecasino, responded to this reviewResponded 30 November 2018

Dear gailg816

Thank you for taking the time to complete a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues.

Please accept my sincere apology for the not acknowledging your 54 wedding anniversary, this is not the level of service you have come to expect from us.

I will also pass on your comment regards the in room dining to our food and beverage manager so that this feedback is use constructively to improve service.

Thank you for your ongoing patronage and we hope that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018

It was the welcome and attention paid by reception staff, including those at the concierge that immediately took away the tiredness of a long road travel to the Palazzo. As usual the rooms are neat clean and with an enticing view that one would be tempted to forget work and just relax. My only setback was the non-functional equipment in the business centre but again a disaster circumvented by the concierge staff. Thank you indeed.

Date of stay: October 2018
  • Trip type: Travelled on business
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    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Avasha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2018

Arrived at Palazzo to celebrate my wife and I's first anniversary. The Lady who checked us in was friendly, her name is Nombuso.We received such a warm welcome and our stay at the hotel is beyond words. My wife was extremely happy and satisfied ,i had to promise that we return, so we will be seeing you guys in the future. She later met Princess who organised a nice outside table for dinner. The experience was out of this world. She especially went weak at the knees when she saw the turn down. Thank You Palazzo for making our stay memorable

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mjmokobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2018

The hotel is maintained to a high standard and our rooms were fabulous. Staff very friendly and helpful except a little slow in the bar area when we ordered drinks in the afternoon. I look forward to spending another weekend at the Palazzo in the beautiful surroundings.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank chrissie2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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