I stayed at the hotel as part of a conference and there were many things to comment on. Its a massive property with many conference and bedrooms. During COVID one excuses many things like cobwebs and dust and frankly those aren't worth writing about because these gaps easily happen with such a big organisation. What I couldn't understand was discovering someone else's secret socks in my bed- between the sheets at the bottom of the bed. Keep in mind that the bed presented as neatly made.
Clearly the bedding wasn't changed!
I brought it to their attention. They send a bottle of wine but I received no assurance that they are taking it seriously and will increase their supervision and quality management processes. Overall a poor response from them. I gave them ample opportunity to avoid this poor review.
So, SIES Indaba! Very poorly doneMore
- Free Wifi
- Free parking