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Zolelwa

Pathetic restaurant service

1.0 of 5 bubblesReviewed 21 Feb 2023via mobile
Food orders takes minimum if 2 hours to be prepared . There is no honesty from staff about orders. Restaurant is understaffed and cannot handle orders. They however keep on accepting orders. Thet cannot even give detailed information about nearby food outlets.

I would not recommend this place to anyone.
Date of stay: February 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations Manager, Other at City Lodge Hotel Fourways, responded to this review
Responded 13 Mar 2023
Thank you for choosing City Lodge Fourways and taking the time to provide feedback on your stay. We have taken up the matter with the staff concerned. We hope to see you back in our hotel soon so that we may redeem ourselves.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (275)
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All reviews monte casino rooms are comfortable great value for money breakfast was delicious business montecasino johannesburg supper security pleasure channels conference
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16 - 21 of 275 reviews
Reviewed 20 February 2023

PRO:
- Friendly staff
- Good location
- clean and spacious rooms

CON:
- I was told when I checked in that breakfast started at 06:30. As the bus to the conference departed at 7:30, this was a reasonable time. The first morning went off without issue. The second morning, nothing was prepared and we were suddenly told without warning that breakfast had randomly changed to 07:00. This is very bad from an organizational view and just sends the message that the hotel is disorganized and inefficient.
- All of the staff was very friendly and seem to try to meet the needs of the guest.
However, often a guest would ask for something (e.g. a cappuccino) and have to wait an unreasonable amount of time to get their order (+20 min). I experienced and witnessed this many times.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank VaguelyVagrant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations Manager, Other at City Lodge Hotel Fourways, responded to this reviewResponded 13 March 2023

Thank you for staying with us and for the constructive review, we will certainly take your comments to heart and do what we can to make the necessary changes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2023

I usually stay at the Southern Sun ( now called Pivot I think ) when I travel to Jo'Burg on business as I like being close to the Montecasino complex - could not get in on this occasion so booked the City Lodge as it was close by. The hotel is modern, clean and the staff are just great.....always friendly, smiling and charming. It is a short walk to Montecasino which felt safe even at night. Room was great and very clean, the bed was very comfortable too. I will stay here again on my next visit for sure.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Andy_uk_nl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations Manager, Other at City Lodge Hotel Fourways, responded to this reviewResponded 20 February 2023

Thank you for staying with us and for the wonderful review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2023 via mobile

As a regular guest at this establishment I can highly recommend it. Great rooms, friendly and efficient staff, good food including excellent breakfasts . Always a pleasure to stay here. Conveniently close to Fourways Mall and Monte Casino. Secure underground parking.

Room tip: This is well priced gem. Try it
Date of stay: January 2023
Trip type: Travelled as a couple
Thank Euan K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations Manager, Other at City Lodge Hotel Fourways, responded to this reviewResponded 20 February 2023

Thank you for staying with us. We are glad to hear that we met your expectations. It is always very rewarding to receive such great feedback. We look forward to having you stay with us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2022

The Hotel is centrally located in Fourways close to all amenities. Easy to find entertainment areas and restaurants if you prefer to eat outside.
Security is good.
Staff is friendly.
You have an option of in-house dinner.
The breakfast is very good with a wide variety on offer.

Date of stay: December 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank wisemannkosinathis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations Manager, Other at City Lodge Hotel Fourways, responded to this reviewResponded 20 February 2023

Thank you for staying with us and for the constructive review. We look forward to having you stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2022

Rooms are spacious and clean. Staff very friendly. Aircon, WIFI, TV and coffee making station in each room. We stayed in 2 rooms that was interlinked by a door which made it very easy for the family. One room even had a balcony.

Date of stay: December 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank MariskaduP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations Manager, Other at City Lodge Hotel Fourways, responded to this reviewResponded 20 February 2023

Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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