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Reviews (682)
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All reviewsunderground parkingrooms are smallkeurig coffee makerbreakfast was includedone bedroom suitehot breakfastthe outdoor hot tubfull kitchenthe king size bedyogurtwasher and dryerlong weekendcanadian rockieselkmountainsbanfffireplace
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36 - 41 of 682 reviews
Reviewed 1 April 2018

The 'King size Standard room was really just the bedroom of another suite...it was tiny and the most 'awkward' shaped room ever!...the only chair in the room was underneath a wall light sconce that you would hit your head on if you tried to sit in the chair! We could clearly hear the conversation of the occupants in the 'suite' part of this room. (another awkward!) But the best aspect of all was...BEING RIGHT BESIDE ALL OF THE GARBAGE DUMPSTERS FOR THE ENTIRE HOTEL... and the area where the staff went out on breaks to smoke...they could have all seen into our minuscule room! The door frames and baseboards were not clean and the place is a bit shabby. The Hot Tub is only accessible by going outside and was small and not very warm. The final straw is that when we arrived home, our credit card has been charged twice!!! The lady I have spoken to has not been helpful....Please consider your options carefully before staying here... or at least in the 'stand room' we experienced!

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Bev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindtowerLodgeSuites, Front Office Manager at Windtower Lodge & Suites, responded to this reviewResponded 5 April 2018

Dear Bev S,

Thank you for posting a TripAdvisor review of your recent stay at the Windtower Lodge & Suites.

We are very disappointed to read that we were unable to make your stay comfortable.

We sincerely regret to note, your dissatisfaction with regards to room location and room features.

Your concerns about the duplicate hold amount on your credit card is been forwarded to our Finance Manager to ensure the speedy release of the hold amount.

All your comments are constructively accepted and valued. I appreciate your comments and unbiased feedback and where possible will make the necessary changes in order to fix the issues at hand that can be solved.

We would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved.


Sincerely Yours,

Estifanny Gozum
Front Office Manager
Windtower Lodge & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

I just left this property today after a 3 night stay for the Easter weekend. I absolutely loved this place. I booked 4 rooms and requested to have our rooms near each other or on the same floor. They did even better and put all rooms side by side! All 13 of had a memorable weekend. We used the gym & hot tub and enjoyed the free hot breakfast in the morning.

Room Tip: The hot breakfast in the morning is worth it.
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Melaida C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindtowerLodgeSuites, Front Office Manager at Windtower Lodge & Suites, responded to this reviewResponded 5 April 2018

Dear Melaida C,


Thank you for your time in posting a review of your recent stay at Windtower Lodge & Suites.

We truly appreciate receiving your positive feedback and had an enjoyable experience with our overall service .

Your feedback is valuable to us as we all look forward to welcoming you back in the nearest future.
Please do not hesitate to contact me for any future should you need my personal assistance with your next booking.



Sincerely Yours,

Estifanny Gozum
Front Office Manager
Windtower Lodge & Suites



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We've spent the last three days at Windtower and the highlight has been dealing with the staff. The house keeping crew is always happy and smiley. Lorna, one of the breakfast staff is so fun! She knows our family by name and is so welcoming!.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Service
1  Thank Marty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindtowerLodgeSuites, Front Office Manager at Windtower Lodge & Suites, responded to this reviewResponded 5 April 2018

Dear Marty G,

Thank you for the kind review!
I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us.

Rest assured that your positive comments about the Housekeeping staff and restaurant staff especially Lorna,have been shared with them, to know what a wonderful job they're doing.

We can't wait to have you back to stay with us.


Sincerely Yours,

Estifanny Gozum
Front Office Manager
Windtower Lodge & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

I treated myself to a quick mountain escape in Canmore and decided to stay in a Standard room at the Windtower Lodge. The room was a lot larger than I expected and was well-equipped with a toaster, Keurig coffee maker, kettle, mini fridge and basic kitchen wares. The room was clean, shower had nice pressure and the bathroom amenities had a nice scent. Location is amazing - so close to the downtown area. I would definitely return here!

Stayed: March 2018, travelled solo
Thank showmanNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindtowerLodgeSuites, Front Office Manager at Windtower Lodge & Suites, responded to this reviewResponded 1 April 2018

Dear showmanNewYork,

Thank you for your time in posting a review of your recent stay at Windtower Lodge & Suites.

We truly appreciate receiving your positive feedback and had an enjoyable experience with our overall service .

Your feedback is valuable to us as we all look forward to welcoming you back in the nearest future.
Please do not hesitate to contact me for any future should you need my personal assistance with your next booking.

Sincerely Yours,

Estifanny Gozum
Front Office Manager
Windtower Lodge & Suites
160 Kananaskis Way, Canmore Alberta T1W3E2

Direct: (403) 609-6600 Ext 504





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

We stayed there from Friday night till Sunday Morning, a quick family getaway. Check in a midnight was easy and room was ok. I'm not sure if all rooms are super warm, but our room was extremely warm, I like warm but this was too warm. We had the windows open all the time, day and night. Our kids couldn't fall asleep, they took their pj's off in order to fall asleep and that's with a cranked window. The thermostats in the room didn't do anything, not sure why they are even there. The kitchens had all utensils and kitchen supplies needed, except for items like foil to bake on. The highway noise was pretty loud in our room and no mountain views.

Stayed: March 2018, travelled with family
Thank Olena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindtowerLodgeSuites, Front Office Manager at Windtower Lodge & Suites, responded to this reviewResponded 22 March 2018

Dear Olena C,

Thank you for taking the time to share your experience with us. Your feedback is highly appreciated as it assists us in our continuous goal of improving our services.

We are very disappointed to read that we were unable to make your stay comfortable due to the warm temperature in your room.
Trust that we informed concern departments to review our rooms in terms of temperature to do necessary action to avoid any re-occurrence.

We are happy to know that we were able to meet your expectations.
Please feel free to contact me directly should you need my personal assistance with your next booking.


Sincerely Yours,

Estifanny Gozum
Front Office Manager
Windtower Lodge & Suites
160 Kananaskis Way, Canmore Alberta T1W3E2










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