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Reviewed 27 June 2018

Yes I could be accused of up-rating this place due to the upgrade my wife and I were offered on the first night of our North American holiday, but even without that nice surprise we were very impressed with this hotel.

Service from reception was excellent, nothing was too much trouble. The room was large, comfortable and had everything you would expect and more. We ate in the garden, service again very attentive with food/drink promptly delivered, very tasty (and by British standards anyway), very reasonably priced.

Highly convenient from YVR - just three stops on the Skytrain with a short walk link into reception from the station, it was the ideal place to stop for an overnight near the airport.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann M, Manager at River Rock Casino Resort, responded to this reviewResponded 29 June 2018

Dear Richard N
We are so happy to hear that you enjoyed your stay with us. We hope that the River Rock Casino Resort was a great first impression and introduction to North America. Hopefully we will be able to welcome you back in the near future!

Regards,

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Reviewed 26 June 2018 via mobile

I came all the way from Surrey to Richmond just because my friends were talking a lot about this place. In fact, I had a really good time. I love their fries though!Definitely worth the distance from Surrey to Richmond.

Stayed: January 2018, travelled with friends
Thank Deepika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann M, Manager at River Rock Casino Resort, responded to this reviewResponded 29 June 2018

Dear Deepika B
I agree, our fries are great! So happy that you enjoyed your stay with us and please come back again for another staycation soon!
Regards,

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Reviewed 25 June 2018

We stayed in the Hotel at the River Rock, which is the building right across the street from the main casino facilities, although it is connected by an overhead walkway. The people mover ramp on the walkway was not working for the 3 days we were there, which was annoying as I walk with a cane, so found the walk a bit too much.
The room was just your average hotel room, certainly not worth the high price of over $300 a night. Our room did not even have a safe for our valuables, which is unacceptable at that price point, and in a casino! Although the room itself was quiet, considering the planes flying in and out of the nearby airport, it really needed updating. The bathroom had a funky moldy smell that was not pleasant. The carpet has noticeable stains, especially in the hallways.
The pool was nice, but highly chlorinated. There were lockers in the change room, but no locks for them. The exercise room overlooking the pool was great. There are eateries in the Hotel and nearby and transportation via the Canada Line is right there, which is great if you need to head into Vancouver.
We would not stay here again at the price point, but would consider it if the rooms were cheaper and offered safes for valuables.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Katnelsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann M, Manager at River Rock Casino Resort, responded to this reviewResponded 29 June 2018

Dear Katnelsen,
Thank you for sharing your feedback with us. Your room may have had the safe removed due to a problem, as all our guest rooms do have safes. By end of summer we will be replacing all the safes with a new model.
The people mover between the Hotel and main resort is down and we are awaiting our elevator company that services the system to getting it back in working order. Comments regarding the pool have been forwarded to the appropriate department to review.
Thank you for sharing we appreciate hearing feedback from all our guests.
Regards,

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Reviewed 24 June 2018 via mobile

The hotel was nice and quiet. Room was clean and large. Staff were friendly. The train station is right outside so very convenient from the airport.

The casino is small and a bit dull. There isn’t much to do near by either.

Stayed: June 2018, travelled as a couple
Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann M, Manager at River Rock Casino Resort, responded to this reviewResponded 29 June 2018

Dear Lori S
Thank you for the feedback and great to hear you enjoyed your stay.
On your next visit, jump on the skytrain and visit McArthurGlen Shopping Mall, or get directions to Steveston which is a major tourist destination in Richmond.
Regards,

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Reviewed 22 June 2018

After reading some positive reviews we decided to celebrate our grandmas 74th birthday here. To our pleasant surprise we were upgraded to a beautiful 2 bedroom suite! There was a nice note from the hotel and pastries in the fridge for a birthday girl to enjoy! Our grandma was in aww! What a great First impression!!
The rest of our 2 night stay was all pleasure! Hotel itself is beautiful, a round escalator is pretty neat, Starbucks right and centre and very convenient at casino entrance. After gambling, we booked a massage session and enjoyed the hot tub and swimming in the nice pool which also had a cool water slide!
Our package included a $30 food voucher. We ended up using it for room service pizza on both nights, just because it was that good!
Customer service was great. Everyone in check in desk, casino concierge, and room service was attentive and polite.
Now the self-parking garage is a bit of the walk away, but it’s free- so no complaints!
Overall a very pleasant stay! Thank You River rock for this wonderful experience!!

Stayed: May 2018
1  Thank travelllers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann M, Manager at River Rock Casino Resort, responded to this reviewResponded 29 June 2018

Dear Guest,
So wonderful to hear that your Grandma was able to enjoy her birthday with family and us!
We are so happy that the upgrade and treats made your celebration that much better!
Come back again ... perhaps for her 75th!
Regards,
Ann

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