First time staying at this property and the location was excellent. Close to restaurants, lake, stores, and in the heart of Heavenly Village.
The room itself was spacious had a nice small kitchen. Overall everything was mostly clean. We found hair stuck on the wall in the bathrooms that was definitely not ours. The toilets also look like they hadn’t been cleaned for a while as there were stains in both toilet bowls. We also found ice randomly laying around within freezer on the shelves.
We were on the 4th floor facing inwards towards the mini golf course and during the afternoon into the evening you could hear music from the performer that was singing for the restaurant close by...the music usually stopped by 9pm or so. Good thing we sleep relatively late but good luck trying to sleep early.
Overall the staff was very polite and attentive. When we would call for extra coffee or towels it was very quick. Same with gaining access to the fitness center. The biggest complaint is the inconsistency with their own policies regarding COVID. We are CA residents and overall the state has been doing very well in regards to vaccination and adhering to masking guidelines. Of course everyone is over the pandemic and the state is set to reopen fully on 6/15, however there are still mask mandates in place and in addition Marriott and this property have signs stating masks being required and to practice social distancing. The staff at the front desk and the valet always wore masks. The housekeeping staff was inconsistent. They would have their masks down speaking to each other and would also keep them down even with guests passing by.
Even with the signs saying masks were required it was not enforced at all. People were walking around everywhere without masks and the staff wouldn’t say anything even when they approached the front desk. What was even more frustrating is although I appreciated them adhering to the capacity guidelines for the fitness center, if someone came maskless asking for access they would let them right in without a mask. I know because that’s what happened multiple times while I was there. So apparently they just pick and choose which of their own COVID policies/guidelines to follow. I’m fully vaccinated but what about those individuals that may be immunocompromised? I know it’s so close to the state reopening and the staff can’t police everyone all the time but there’s clearly a lack of giving a damn even when it comes to their own policies that are posted everywhere. It makes me doubt that this property has anyone’s safety in mind. Obviously it’s great the pandemic in the US is winding down and hopefully we don’t experience another one anytime soon. If we do, I wouldn’t stay here after seeing the way this property handles it.