**PLEASE READ THIS REVIEW BEFORE BOOKING HERE!!**

I never write reviews this negative but I had to due to the most awful and upsetting experience I had with this establishment. I stayed here with my BF and another couple over the New Years Weekend 2020. I paid $799 dollars for a 2 Queen Bed for 3 nights. I attempted to change it , but they said no due to the no- refund policy and no changing dates policy.....OK fine that was my fault for not reading the fine print. ....(might I add the reviews for this place are all different on various platforms, on Booking.com they have a 7/10 but on here. GOOGLE REVIEWS & YELP they're awful) I went to the front to check in. It was a woman I'm assuming her name is Gaby. She told me there was going to be a $270 deposit fee and that I had to pay the remaining $529.16. I paid both right than and there. The payment was withdrawn from my account, but wait here is where it gets tricky. She says "oh it didn't go through?" ......"That's weird because on my end it's withdrawn?"....She said that it will most likely go through at the end. Fine we go to our rooms and settle in. I wish I post pictures on here....OMG! The room was out dated, THE BED; HAD HAIRS , CRUMBS, and DIRT. I stripped the sheets and went to ask for room service. Sorry no room service here? REALLY?! I get that times are tough but come on this is just disgusting!? I took many pictures but I don't know how to post them (if you do please comment).... The towels had stains on them the shower curtain was just gross. I tried making the best of it. I check out a day before, and was told by Gaby that I would receive credit for one night till May 2021. GROSS BUT NO CHOICE....On Sunday I get a text from Gaby saying I still owe $529.16....what? What do you mean I still owe? I have statements stating the amount was well withdrawn on Friday- JAN 1, 2021. I have photos of the messages!!! She asks I email her a receipt, I DO...... From there its pitch quiet. I have been sending her messages, emails, since Sunday............. I get that the deposit takes a while, but she hasn't made any confirmation that the amount was received or even a text saying "O-K I see that the amount was paid let me confirm with our bank or blah blah ....ASSURANCE/ CUSTOMER SERVICE?! None......I am very understanding of our current situation, given COVID-19 and all..... I had no issue paying $799....but the hair/crumbs in the sheets was just a warning sign.....I am yet to get my deposit of $270 dollars.....I am a student living in San Jose, every dollar matters for me.... I saved money for this trip since I finished school and wanted to treat myself...the 250 deposit is ALWAYS RETURNED if the place is left the way it is found and that was the case here....

PLEASE AVOID....What an awful way to run business and certainly unprofessional...

We visit Tahoe for thanksgiving every year and have stayed here for the last three years.
It’s time to move on.
The pink haired gal who checked us in was very nice and friendly.
We got the two queen with fireplace and kitchenette.
Upon entering our room, it looked good. I was actually surprised from the amount of negative reviews. But then I started looking around. It got pretty bad, pretty quickly.
Let’s start with the bathroom. There was a hole punched in the door. The wires from the hair dryer was fried so they put some sort of clamp on the wires, rather than just replacing the hair dryer. That should have been red flag number 1 for me lol. The tub had some pieces missing and there were random hairs in there. Good thing I brought Lysol and bathroom cleaner. The rest of the room definitely hadn’t been deep cleaned in awhile- which is quite shocking for the pandemic that we are in. I would think it would get deep cleaned between each guest. The floor hasn’t been mopped in forever, there were dust bunnies everywhere. Again, glad I brought cleaner and Lysol. Just freaks me out when thinking about the sheets... are they clean? Did someone else sleep in these? So gross.
We tripped the breaker and all the lights went out, as I was cooking dinner for my starving kids and husband. It took the guys at the hotel about 20 mins to get it back on (very grateful for them)!
The beds were horribly uncomfortable. Rock hard. Even my kids were complaining of waking up 20 times a night. We asked for a couple extra pillows but the lady at the front said they didn’t have any.
Now the biggest problem- the heater. It was either freezing cold or blazing hot in our room. And my husband got a little SHOCK when he turned the heater on. He didn’t want to report it to the front desk because we were leaving in the morning and he didn’t want to have to change rooms. If it had been just me, I would have run down to the front desk and asked for a full refund.. and gone to any other motel in Tahoe.

Filthy room, stained bedding and carpet, broken toilet flush, lumpy mattress and pillows, very loud A/C, broken blinds and chairs, water temp changes from warm to extreme hot and cold instantly, smell of weed permeated into room at all times, and zero signs of Covid sanitation met. Completely unkept room for an insane $327.50 a night (including all the taxes and fees). Used sandals walking around room and in taking shower. Though we wiped everything down with our own sanitizing wipes and used our own sheets on bed, we were still unable to sleep and felt gross during entire stay because of room conditions and lumpy bed.

Explained all this to front reception, and only response was an apology, when instead a partial or full refund should have been offered since that room value was $40 a night. Unfortunately we were stuck staying there because we could not find availability at any other hotel in South Tahoe during the Labor Day weekend last minute.

The only positive is the location because is a short walk to the beach and village. Won’t let me upload all the pics of the awful conditions...here are the top 10.