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Mrs. E Hunter

Best Secret Getaway

Review of Secrets Inn
5.0 of 5 bubblesReviewed 29 Apr 2019via mobile
My husband and I enjoyed staying at the Secret Inn ! Clean room and very nice staff at the front desk!She was very knowledgeable with the area and very friendly! This place is sooo close to everything and I mean everything!!! Can’t wait for my husband and I to come back and stay a little longer! Thank you for helping out on a memorable Anniversary weekend!!!

Mr and Mrs Hunter ❤️
Date of stay: April 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Metacoastal M, Public Relations Manager at Secrets Inn, responded to this review
Responded 03 Jun 2019
We are so happy that you enjoyed your getaway! South Lake Tahoe is the perfect place for couples to relax, recharge and reconnect. Thank you for your review. We hope to see you both again very soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (256)
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Reviewed 20 December 2018 via mobile

This was an early Christmas present for my partner and I. The room was beautiful, serene and rustic. Just what we were looking forward to. The staff was great. Close walk to everything you need or want.
Thank you 👍🏼

Date of stay: December 2018
Trip type: Travelled as a couple
Thank reneefaraj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2018 via mobile

We booked a room initially for Saturday night but added Friday and thought we might get a last minute discount but that wasn't the case even though they had rooms. The hotel is close to the main road which is nice.

The king room was small and did not have any place to sit other than the bed. There was very little storage space and not enough plugs to charge electronic devices.

Our shower did not drain so we ended up standing in ankle high soap and shampoo water. Every time another guest used their shower or jetted tub you could hear it like it was your own. Very loud. We were downstairs which was not fun. It sounded like kids running around above us and we had to call to complain. The ice machine was also out in the open and loud.

Great to have a hotel for adults only but not worth the price and will most likely not come back.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Jennifer L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2018

When we got into the office we were wellcome with a big smile and then we got the room options and then we continue to chat and continue .....we got explanation about the area and the recreation options around .
The place is very nice , the room was very nice and big .
The inn is in walking distance from the lake shore , and not far from city center .
We went to see the sunset , magnificent .

Room tip: the one with the big bath
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 6 515 607
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeavenlyInnGM, General Manager at Secrets Inn, responded to this reviewResponded 1 November 2018

Hi Zvika,

You must have met Miss Monika!! She takes such good care of our guests.

We are so glad you enjoyed your stay and found us.

Thank you for the kind review,

Lynn, Monika, Griceld, Marlen, Ben, Audie and Annie!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

Just a warning I would not stay here even if the stay was free the management is rude disrespectful and has no
Empathy for anyone. It was our Anniversary which I booked several weeks ahead of time and the day before management called me and said sorry we made a mistake we have no rooms available. Not to mention we were charged twice and unable to find another room for our anniversary on such short notice. The manager never apologized and tried to blame us for their mistakes. Even if you are desperate for a room I would never recommend this place sleep in a tent you would probably get more respect and comfort

Date of stay: September 2018
Trip type: Travelled with family
2  Thank pestcontrol75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeavenlyInnGM, General Manager at Secrets Inn, responded to this reviewResponded 1 November 2018

Dear Very,

Where to begin.....I absolutely did hang up on you twice after asking you repeatedly to stop yelling and using profanities.

Your reservation was absolutely entered incorrectly by a young lady that worked for us as a summer internship from France. We called you because the room reserved was the ADA room and as a matter of course I always check to make sure that is the room you want. When Jana called you began screaming at her...she handed the phone to me and it got worse.

Your money was refunded. I apologized numerous times....please let it go.

Lynn Dahl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Stayed 4 nights end of Septmember 2018 for my 52rd bday with my husband (Thurs-Mon). Checked in next door which for some reason I thought was going to be some huge fancy resort Hotel, but it was nothing more that a little motel. Lady was extremely nice. First impression of the outside was not so great. Older, old school 2 story motel type. Very small parking lot. But, I knew this ahead of time from reading the reviews. Inside, the rooms were much nicer. Again, VERY cramped, but again, knew this going in. The bed was super comfortable. We were able to unload our clothes into drawers and an armoire. Unfortunately when we unloaded the car, it was already dark and the entire stairs and outside upstairs walkway was completely pitch black. I walked super super slow and was careful but the last step, which is a narrow step and extra tall, I completely missed coming down. I didn't fall down but jarred my back to the point we came back early from the casinos that night so I could take an advil and pass out. Next day, I was still sore and ended my hiking day. I did try to call the office (phone didn't work), so I had to walk over there. Turns out the lights were on timers and maintenance hadn't changed them for the earlier sundown. I held a flashlight while the lady called maintenance and he walked her through getting the lights on. The next 4 days, there wasn't any decent parking so we parked out back (which was slightly scary) but there is zero lighting and uneven ground on the side of the building to walk back there. I reported this when leaving this morning. We put our sign out to get our room serviced and were gone most of the day when a guy came to the door and explained he wasn't allowed in the room while we were there (even though we were gone practically all day) . So he just gave us towels.
DO NOT expect any privacy in this room lol. Yes, it's for couples but still, the bath is one foot from the bed with a glass wall adjoining the shower which is in the bathroom across from the toilet. If you want to at least shut the door to use the toilet, its a heavy pocket door that is super duper hard to open and close, but even then you can practically see the toilet from the bed through the glass wall. Also, forget sleeping in to darkness like in most motels/hotels. Not happening. The place was supposedly full and there were cars but literally saw maybe two couples for a second the entire time and the rooms all around us had blinds partially opened and were empty. Quiet. This was a good thing. Ice was conveniently located. I purposely chose this place for NO KIDS and NO DOGS. I am very afraid of all dogs, and allergic. Came out the first day with a lady with a dog talking to the ladies that work there right by my car for quite awhile so I had to wait a half hour to even leave. Then later when I went to talk to the office about the stairs/lights and the dog, I couldn't even go into the office because there was a DOG right inside (the glass door). So irritated, so I walked back.
Okay, now for the good things. Place was located near everything. You could stay here for a month and find something new to do everyday in walking distance. The beach is also close. It's in a quaint little neighborhood with mostly a million other little motels. There were Lime scooters and bikes (Google it, I highly recommend them). That was the highlight of our trip for sure. Had an absolute blast on them and they were everywhere in this neighborhood. Overall, we had a great 5 days staying here for my birthday and unlike other hotels I've stayed at with the Jacuzzi tubs, this one worked perfectly..super hot, in a good spot to watch t.v. . Could use some sort of handle as it is a bit challenging to get in and out. Refrigerator was a decent size and finally got cold after the 2nd day. Little coffee pot in the room, worked. Needed a little table and maybe chair. We were forever trying to find places to set things down , having to use the edge of the tub. I'll try to post pics on here tomorrow from my phone. Overall, I believe the price was decent for what we received and the location. Would stay again.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank vmerritt1722
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeavenlyInnGM, General Manager at Secrets Inn, responded to this reviewResponded 1 November 2018

Thank you Valerie,

So sorry about the lights.....we adjust them over and over trying to keep up with the changing sunsets. I am sorry you are not comfortable with dogs--Annie usually gets the best reviews ;-) If you had let us know she is happy to sit in the staff area, but would be more happy to help you get comfortable with dogs!
That is a great suggestion about a handle to help with getting in and out of the tub--Thank you.

We hope you will choose us again for your next special occasion. Thank you for taking your time to review us.

Lynn Dahl and the Team at Secrets Inn

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