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MLS3545
Hamilton, Michigan

Good accommodation

4.0 of 5 bubblesReviewed 14 Aug 2020via mobile
Our room, though small, was clean and comfortable, with even a small balcony. We were in the building across the street, on the second floor, where they had an elevator. There was a refrigerator and microwave in the room. The king bed was very comfortable and bathroom more than adequate. We appreciated the breakfast items they provided during this time, as some other hotels advertising breakfast were not giving anything.
Date of stay: August 2020
Trip type: Travelled as a couple
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23 - 28 of 345 reviews
Reviewed 14 August 2020

Good location within walking distance of the Heavenly Gondola and many restaurants and shops.
At check-in I was given a room in the building on the other side of the street, which is very dated (I don't know if the main building is in better shape); I was told to phone the front desk if I needed something. Upon arriving in my room, I realized that the wifi was not working. I picked up the room phone to call the front desk and realized that there was no dial tone. I called from my cell phone and was placed on hold; after 10 min I hung up and walked to the front desk, where they told me how busy they were, and that they were "upgrading" their phone lines, and that they had "just" found our that the wifi wasn't working. I asked to be moved to another room in the main building, where the wifi worked, but they refused because I had already entered the room. One of the front desk employees contacted the manager and, after a few minutes, told me that the wifi was up again. I walked back to my room and found out that it was still not working. It was eventually repaired the next day, but for the first 24 hours I had no wifi.
The room was small and dated, although the furniture appeared newer. Comfortable bed and pillows. Conveniently located power jacks. There was a coffee maker, but no fridge or microwave. The bathroom was also dated with a stained shower curtain, but fortunately everything was in working order.
Soundproofing is entirely lacking and the hallways are very noisy. Hardly any guests were wearing masks.
My room came with "breakfast included", however because of Covid they had a grab-and-go station (packaged muffins, yogurt, fruit) from 07:00 to 09:30. However, items are not replenished and by 09:00 there was hardly anything left.

Date of stay: August 2020
1  Thank cqfp123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2020

Its August 4, 2020, Tuesday at 6:23 pm, the front desk receptionist who is an old caucasian lady wearing glasses named Sherry was rude to us. I accompanied my sister and mom in the office to complain because when we checked the room given to us, the curtain is damaged, people outside can see us and the room isn’t clean. We were asking for a different room. This lady told us that all the rooms are already sold out. She said either we take the room or we cancel it but they will still charge us a full night’s worth. We felt this is unfair when we haven’t even been in the room for 5 minutes. Sherry told me that I cannot be near the desk. I get it, social distancing, covid, however, the way she delivered it, her tone was rude as if she was telling a homeless person to back off. I am not a homeless person just standing there, I am a paying customer. She could have delivered the message respectfully but she said it in a rude manner and I felt embarrased in front of my family and other people in the office. We spoke with the manager. The manager was kind and considerate and immediately gave us a better room. Sherry told us all the rooms were sold out already and that there are no other rooms available. I wish she would be honest to me and my family, we are paying customers. Customer service means being honest and respectful towards the customers. The free WiFi is also not working. I tried it on my lenovo laptop, iPhone, my sister tried connecting on her dell laptop and on her iphone, but the WiFi is not working. It says “No internet, secured” on my laptop”. On my iphone it says “no internet”. In conclusion, the biggest part that made this review 2 stars is the extremely rude customer service we have received from the front desk receptionist named Sherry that worked on the front desk on August 4, 2020 Tuesday at 6:23pm. She has a rude attitude telling me that I cannot be there as if I was some random homeless person just wandering around and she is also dishonest telling us that all the rooms are sold out when the manager was able to transfer us to a proper room. Very disappointed with experience we had with Sherry.

Date of stay: August 2020
Trip type: Travelled with family
1  Thank silentboy1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2020 via mobile

This Rodeway Inn has been renovated including the rooms and is very clean. The rooms aren’t lavish but hopefully since you are in Tahoe, you are not staying in the room much! The bed is comfortable and the furniture modern and new. There is a small refrigerator in the room as well. The best thing about this hotel is the location. The hotel is a 5 minute walk to a beautiful beach (fee for beach is included with hotel stay) in one direction and a 5 minute walk to South Lake Tahoe Avenue in the other direction where restaurants and shops are. The street the hotel is located on is really quiet. The staff were very friendly and welcoming. I would definitely stay here again.

Date of stay: July 2020
Trip type: Travelled as a couple
2  Thank Rani G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2020

Not bad and everything was clean. We in future would request 1 st floor as stairs were outside and dark and hard to carry luggage up. We were in building 3 at back and it was hard to park. They did still do breakfast which we appreciated it.

Date of stay: July 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank UKVISIT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 June 2020

This hotel was quite pleasant to stay at. Amy at the front desk was fantastic. When we arrived we were given rooms on the office side of the street. These rooms are very small. The next morning I asked Amy about moving across the street. By 10:30 that morning we were in our king rooms overlooking the pool. The rooms and facilities were kept very clean. There always seemed to be someone painting somewhere.
We would definitely return to this hotel.

Room tip: You want a room in the building on the opposite side of the street from the office.
Date of stay: June 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank roman2541
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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