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Zama

I did not enjoy my lunch here; noise and total disregard by staff

3.0 of 5 bubblesReviewed 29 Jan 2024
The noise in the restaurant is unbearable both the background music and the staff shouting across the room. I was there for a meeting it was not peaceful at al.......I did not enjoy the service they also give to walk-in customers who come in for their breakfast buffet or lunch they just do not pay much attention to you
Date of stay: January 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riverside Hotel, Marketing at The Riverside Hotel, responded to this review
Responded 31 Jan 2024
Dear Zama,Thank you for taking the time to share your feedback regarding your recent visit to our restaurant. We're genuinely sorry to hear that your experience did not meet your expectations and that the noise level in the restaurant detracted from your meeting.

Maintaining a peaceful ambiance for our guests is paramount, and we apologize for any inconvenience caused by excessive noise, both from background music and staff interactions. Rest assured, we will review our sound management policies to ensure a more serene environment for all our patrons.

Additionally, we regret any perception that our service was lacking, particularly towards non-buffet customers. Every guest deserves attentive and courteous service, regardless of the dining experience they choose, and we apologize if you felt otherwise. We will address this issue with our staff to ensure that all guests receive the same level of care and attention.

Your feedback is incredibly valuable to us as we strive to improve our service standards continuously. Please email your details to foh@riversidehotel.co.za so we can chat further. We hope that you'll consider giving us another chance to provide you with a more enjoyable dining experience.
Thank you again for bringing these matters to our attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (390)
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      3 - 8 of 390 reviews
      Reviewed 29 November 2023

      Rooms, ok - but showing signs of wear and tear. The inclusion of a "gym/workout room" is downright misleading - most of the equipment does not work and belongs in a skip. The heaviest weights on the rack at 12.5kg. It's a total mess and they really need to sort it out and stop advertising it in the meantime.

      Room tip: If you need a gym, avoid.
      Date of stay: November 2023
      • Trip type: Travelled on business
        • Value
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      Thank Chrisl_SA
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 26 September 2023

      Your Rooms do not have a warmth welcoming, they are very cold, with no carpet even on the sides when you fall of the bed. Your WIFI (Internet) is a disaster, I ended up using my data every time I was there. Your blankets are very old.

      Date of stay: September 2023
      • Trip type: Travelled on business
        • Value
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        • Sleep Quality
        • Rooms
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      Review collected in partnership with this hotel
      1  Thank Coastal609201
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 17 September 2023 via mobile

      The noise from restaurant and reception makes it impossible to sleep..Staff walk around and shout at the top of their voices. Guests at the restaurant laugh like hyenas all night
      Rooms are nice except for this noise situation. Grounds are ok. Reception and restaurant are very near the rooms which makes it impossible to sleep

      Date of stay: September 2023
      Trip type: Travelled on business
      1  Thank ShereenL45
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 6 September 2023

      All I can say, this is the place to be and I will recommend you to my friends, family and clients even people who want to come to spend holidays here in Durban I will make it a point that they come to you

      Date of stay: August 2023
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank bulemthembu1
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 14 August 2023

      Absolutely pathetic, when we checked the sheets on the bed had red and black stains, the throw on the bed was stained, the room was painted and there were paint splatters all over the telephone, bed side tables, the bedside lap was rusted, there was no airfreshners available in the bathroom, the lifts were dirty, absolutely no eye for cleanliness and maintenence

      Room tip: Do not recommend this hotel for your clients big mistake!!!
      Date of stay: August 2023
      • Trip type: Travelled as a couple
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        • Location
        • Service
      1  Thank Wanderer05558843652
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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