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Debra K
Battlesbridge, United Kingdom

Wonderful start to our South Africa adventure

5.0 of 5 bubblesReviewed 01 Jun 2024via mobile
We stayed at The Dock House for 3 nights at the very start of a 21 day holiday commencing in Cape Town. We have a preference for boutique hotels, they are usually quirky and the service excellent and I have to say we were not disappointed. The check in and welcome drink at the neighbouring Queen Victoria was efficient and welcoming and we were shown quickly to our room which was great as it was only mid morning.

The room was lovely and spacious, with ample seating to relax, very clean and well presented. The bathroom was huge, with a shower room, separate toilet and bath area with a roll top bath.

There was a welcome plate of sweet items presented on the desk, the chocolate brownie square and the Turkish Delight were outstanding and I still think about them!

The hotel was fantastically placed for the V&A Waterfront and was in a very safe courtyard area. We had drinks at the Queen Victoria and ate dinner in the other linked hotel, the Victoria and Alfred. Our food there was extremely good. The service in all three properties was outstanding, everyone was very polite and helpful, from the restaurant staff, reception team, bar staff and also the outside team who set up the sun-beds each morning - who waved and called good morning when we were out on the balcony.

Breakfast is in a small drawing room which at first looked rather formal, and wasn’t helped by us being the only ones there on our first morning, as we were up early to meet a tour guide, so we felt a little conspicuous! However other guests did arrive after a while and it felt less austere.

Plenty of choice on the menu for cooked breakfast as well as pastries, cereal and fruit. The guesthouse manager who looks after everyone (whose name I cannot recall) was very efficient and clearly proud of the facilities, decor and flowers in the room which he had done himself. I do agree with a previous reviewer that it was slightly odd to be presented with a bill to sign on our departure day when the breakfast is included in your stay, so essentially this was really just for you to tip-while the service did warrant a tip it didn’t really feel quite right to have a bill handed to you for this purpose. Perhaps the hotel could look at an alternative way to cover this off-perhaps at reception when you check out?

Our stay at The Dock House was a wonderful start to our holiday and we were blown away by Cape Town, so much to see and do we couldn’t possibly do it justice in three days, but will certainly be back for more in the future.
Date of stay: May 2024
Trip type: Travelled as a couple
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Reviewed 13 March 2024

We stayed at the Dock House Boutique Hotel as the first stop of our recent visit to South Africa. We choose this property due to its close proximity to the V&A and it didn’t disappoint. The staff are very professional and could not do enough for us. We appreciated the use of the spa for refreshing after a long flight and the use of the pool area until our room was ready. The view from our room was wonderful and we felt we were a part of the comings and goings of the area without being in the middle of it.

The hotel is small with only 6 rooms. This is reflected in the small and beautifully decorated breakfast room which in the end proved a bit too quiet for us, so we preferred breakfast at the adjoining Queen Victoria or its sister property the Victoria and Alfred on the waterfront. We had a wonderful meal at the Dash restaurant at the Queen Victoria our first night and we both agreed it may have been the best meal we had during our entire 2 week stay in SA. The chef is truly talented.

We now move to my concerns regarding the Dock House. Before arrival I read a truly worrying review on Trip Advisor regarding Room #4 with torn curtains, broken toilet flush, dirty carpets etc etc etc. I immediately wrote to the GM of the hotel regarding my concerns. I received a very nice email back with lovely words regarding the relative departments taking care of issues, although no written guarantee that these particular issues would be addressed. I just assumed they would be and if not, we wouldn’t be placed in that room. I am happy to report that we weren’t in that room. We were in fact given room #3 which on first impressions was lovely. Large bedroom and bathroom, private entrance up your own staircase and a lovely balcony with a great view. It was when trying to run the bath that I was reminded of a review posted in April 2023 which included several issues that were still broken 10 months later. The reviewer reported “The bath mechanism allowing water to drain was broken and in fact half fallen out so bath water could not run out. Rubbish bin in bathroom is badly dented. The smaller (economic) water flush button of the Gerberit toilet did not work.” We did call reception and asked them to send somebody to sort out the bath water which they did. He came prepared with his tool kit – a pen knife. When the bath mechanism fell apart, he shrugged his shoulders and we never saw him again. The good thing though was that the adjoining door between rooms which the April reviewer reported as unlocked was locked and we had no leaking from the shower. I accept that this an old historical building and maintenance issues are harder, but a dented rubbish bin is an easy trip to a B&Q equivalent store and a broken bath is a good plumber. When paying £450 - £500 per night these issues should never be found by your customers especially when raised 10 months earlier. It shows a disrespect to your customers that issues raised and reported are ignored.

I struggle when trying to decide which star rating to give this property because many things noted at the beginning of my review made me very happy and in the end, we decided not to go to management to complain because it would have been a waste of time and would have spoiled our holiday. Instead, as I had lowered my expectations before our arrival, I chalked it up to a hotel with an expensive “Faulty Towers” charm. You will have to decide for yourself if you are willing to pay a lot of money for that charm.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank luv2travel50London
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2024

Firstly, I'd like to complement the staff on duty who have been helpful, friendly & willing.

We booked a Luxury Suite for 3 nights. Upon check-in/ arrival we were allocated a Luxury Room (as we later found out) the only Luxury Suite was already occupied! We have Pre-paid for our stay in a Luxury Suite. We have asked to be compensated for the room downgrade.

We will be changing rooms today, but as a result we haven't unpacked or been able to settle in & relax which is disappointing. We had booked 3 nights here (in a Suite) for that very reason.

Our current Room, Dock House Room 4 - desperately needs some TLC.

- Ripped & stained bedroom curtains;
- shower needs a deep clean & maintenance; shower head not working properly;
- bedroom carpet is heavily soiled, stained & in dire need of steam cleaning;
- bathroom tiles need new grout;
- toilet flush is (still) broken
- lock to patio door was broken upon arrival
- we requested firm pillows in advance. These were not provided & had to be requested late at night when we went to bed.

Also, the aircon in gym is broken. It is the height of summer! We're now paying to use the Virgin gym down the road instead. This is one of the reasons we booked here as it had a gym on site.

This establishment is not worthy of five stars. Reading some of the other reviews, basic maintenance & upkeep appears to be lacking.

When did the GM last spend a night in hotel, or even inspect the hotel rooms individually?

Let's see how we get on for the rest of our stay...

Room tip: Great location, close to Waterfront shops, activities & restaurants. Can be quite noisy late at night. Staff friendly and helpful.
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank JLBB-K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark, responded to this reviewResponded 4 January 2024

Good Afternoon JLBB-K,

Thank-you so very much for your feedback and detail - your time is well appreciated
Happy that we have personally spoken and connected with your experience
Your the rest of your time in Cape Town
Many Thanks and Travel Safe,
Jason

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2023 via mobile

The location of the hotel was really great, walking distance to bars and restaurants in the waterfront. The hotel itself was just okay. For the price, we were expecting a bit more but it was fine. We might have just had a few odd experiences - we came back one night and there were bags of trash left in our room from another room haha and upon check-in, we were being sold a diamond shopping experience. It might have just been an off encounter. Pool area was nice and bar staff were really friendly! Room was really spacious.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank elyssahealy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark, responded to this reviewResponded 21 December 2023

Good Morning Elyssahealy,
Thank-you very much for your time and feedback it is hugely appreciated
Many Thanks and Safe Travels,
Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2023 via mobile

The Dock House was a delightful place to stay in Cape Town - spacious and well-appointed rooms in a charming and historic building, good location and with excellent service. Ashley our host was delightful - engaging, knowledgeable and took great steps in ensuring a wonderful stay. Be sure to ask him stories about the history of the Dock House.

Date of stay: October 2023
Trip type: Travelled with friends
Thank Q8120RBmarkd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark, responded to this reviewResponded 24 November 2023

Good Afternoon Q8120RBmarkd,
Thank-you so very much for your kind words and review - hugely appreciated
Many Thanks and Safe Travels,
Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2023

What a beautiful building, inside and out, right in the lively area of V&A. Everything was perfect and nothing was too much for a member of staff by the name of Ashley, he was attentive to all our needs and his ashleychino in the morning was a perfect start to the day.

Room tip: You are in the heart of the V&A, so can hear it when you are by the pool. But the room was quiet. Easy to walk into V&A without any worries
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Anne B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark, responded to this reviewResponded 24 November 2023

Good Afternoon T2478XNanneb,
Thank-you so very much for your kind words and review - it is hugely appreciated
Many Thanks and Safe Travels,
Jason

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