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“Fab setting and cottage”
other travellers have booked this property
Undercastle Cottage is situated at the bottom of a woodland track in the heart of the New Forest, fronting the Hampshire Avon
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Undercastle Cottage is situated at the bottom of a woodland track in the heart of the New Forest, fronting the Hampshire Avon
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Excellent
24 reviews
Undercastle Cottage is situated at the bottom of a woodland track in the heart of the New Forest, fronting the...
A New Forest watering hole near Bramshaw
Lymington Quay
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Overview
Cottage -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Woodgreen, New Forest, Hampshire, England

Reviews from our community

Excellent - based on 24 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Pensioner...
Bristol
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing”
Reviewed 14 April 2017 for a stay in March 2017
3
people found this review helpful

The location is idyllic and first impression was good. We were four couples. It was difficult to decide who should sleep where as the Hayloft has no running water thus no toilet and as it is situated away from the main house (and has a fairly steep wooden staircase) it is very impractical. The main building on initial viewing was lovely HOWEVER there is virtually no soundproofing so whoever sleeps in the downstairs bedroom can hear everything from the lounge - conversations, tv etc. Also, the main bathroom is directly above this bedroom and when the loo is flush or the shower used it is clearly (loudly) heard. We stayed for three nights and that was more than enough. The people using the upstairs bedroom tiptoed about so as not to awake the people in the downstairs bedroom as everything was very creaky and with virtually no soundproofing impossible not to hear every sound. We were also incredibly upset to discover that we were deducted a portion of our deposit as "apparently" we did not leave the premises as was expected. This is absolutely not true. We have tried to contact the owner on several occasions to discuss the above - via e mail and phone but have not had the courtesy of a reply. We spoke to the Agent on our day of arrival, with particular reference to the Hayloft not having any running water, and found him to be unhelpful. There was no "welcome" pack explaining the dos and donts of the premises. In particular we found the cooker difficult to use as there were 3 ovens plus a grill and the only explanation was the markings on the knobs. The toaster only took two slices of bread at a time - the other half of the toaster was not working. That sounds petty but when there are 8 of you at breakfast it is not so petty. As I started off, the setting is idyllic and on first glace it looks lovely but 8 people staying there for more than a few nights would not be comfortable. I did ask in my email to the owner if she had in fact spent time there with friends and what her experience was as I am sure she would understand our concerns and make amends to ensure that future guests had a more enjoyable stay.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jun 2017
Thank you for your review about Undercastle Cottage. As you are members of the same group who stayed at Undercastle Cottage in mid March and have left very similar comments, our response is equally applicable.
"With regards to The Hayloft, in fairness we do not mention in our detailed description that this outhouse has any bathroom facilities whereas these are clearly listed as being available for the main cottage and the Fishing Lodge. We state in our Key Facts section above the description that Undercastle Cottage has 4 bedrooms and 2 bathrooms (not 3 bathrooms). We also describe the Hayloft as having a steep outside wooden staircase. There is no mention of the stairs being lit in our description but in fact The Hayloft has three outside lights, one above the door just outside and two at the bottom. There are additional toilet rolls along with cleaning materials, washing up liquid etc in a cupboard in the cottage. As you rightly say, although Undercastle Cottage has the appearance of an older, traditional thatched cottage it was actually built some 15 years ago. The cottage meets all building regulations as regards insulation and sound-proofing, as stipulated at the time it was constructed. We are always happy to take account of guests’ comments and suggestions where these are deemed to be valid but on this occasion we feel that a more careful reading of the description in the first instance could have avoided any disappointment about the facilities provided."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ronnieroy...
Formby, United Kingdom
1 review
“Fab setting and cottage”
Reviewed 30 March 2017 for a stay in March 2017

Just came back from a 3 nights stay in this unbelievable cottage set in a wonderful location. Totally relaxing break enjoyed by us all. Can't wait to go back again. Would thoroughly recommend.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colinzzz
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful setting ...... but be warned”
Reviewed 29 March 2017 for a stay in March 2017
3
people found this review helpful

An absolutely beautiful setting and house as all the other reviews have written.

There were 8 adults staying which meant all the accommodation was used. The two rooms in the main house were ok and the best room was The Lodge overlooking the river.
However BE WARNED the hayloft is another matter. Although the bed was comfortable there is no running water which means no washbasin ,no toilet which means if you get caught short in the night you have no choice but to walk down the very steep wooden stairs, which they said were lit ,but actually were not ,except for one light at the bottom.Then you have to go across to the main house to use the loo.
We had to share shower facilities in the main house or The Lodge,
I believe the owners should make this quite clear in their brochure as we were totally unaware and it did mar what was at first a great reaction to the property as a whole.

Other minor points were there was not enough toilet rolls provided in the property, and there was no hand soaps provided in the toilets. This is a new build house so don't be fooled by the picture and because of that I would have expected sound proofing to have been better in a newish property house. The downstairs bedroom has the downpipes to the bathroom above it and the sound was very noisy when the toilet was flushed. The stairs were extremely creaky. There was no welcome pack in the property explaining pertinent points about the area ,a point the owner may wish to take on board.Its the small things that make a place welcoming. Overall a lovely property in a great location, but with some very serious omissions which would help people decide if it is right for them.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 May 2017
Thank you for your review about Undercastle Cottage; we’re glad to hear you enjoyed your stay.
In response to your comments about The Hayloft, in fairness we do not mention in our detailed description that this outhouse has any bathroom facilities whereas these are clearly listed as being available for the main cottage and the Fishing Lodge. We state in our Key Facts section above the description that Undercastle Cottage has 4 bedrooms and 2 bathrooms (not 3 bathrooms). We also describe the Hayloft as having a steep outside wooden staircase. There is no mention of the stairs being lit in our description but in fact The Hayloft has three outside lights, one above the door just outside and two at the bottom. There are additional toilet rolls along with cleaning materials, washing up liquid etc in a cupboard in the cottage.
As you rightly say, although Undercastle Cottage has the appearance of an older, traditional thatched cottage it was actually built some 15 years ago. The cottage meets all building regulations as regards insulation and sound-proofing, as stipulated at the time it was constructed.
We are always happy to take account of guests’ comments and suggestions where these are deemed to be valid but on this occasion we feel that a more careful reading of the description in the first instance could have avoided any disappointment about the facilities provided.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
judy147
Penzance, United Kingdom
1 review
“A truly magical, totally relaxing hideaway.”
Reviewed 12 February 2017 for a stay in December 2016

We booked this beautiful cottage for a 70th birthday celebration at the beginning of December. We were seven adults, (2 in their early twenties) and one dog. The setting is breathtaking and the 6 days we were there were magical. The main cottage was full of character, very warm, comfortable and well equipped with a fabulous fireplace. The accommodation in the other buildings was just as good and there was an interesting eclectic range of furnishings throughout. Surrounded by woodland, there were plenty of lovely routes for walking, stomping and scrambling through! The view from the house and garden is utterly peaceful, only broken by the activities of the herd of 50 or so swans on the river - what an incredible bonus to be able to watch them everyday so close at hand - and geese landing in the fields opposite. If there were any downsides at all some of the party would have a liked a proper shower in the main house as well as the lovely bath, and the oars for the small boat provided seemed a bit short for a good row up or downstream, though we did wonder if that was provided mainly for crossing the river to be able to fish from the mile of river bank opposite. However these were more than compensated for by everything else about this wonderful place. There was an amazing timelessness about this place and although we made enjoyable excursions to other parts of the New Forest, the time spent at Undercastle Cottage was probably the most relaxing we have ever experienced on a holiday. A must for anyone wanting to write or paint or just 'be' and for utter peace and quiet to get away from life's hurley burly, I cannot recommend this property enough.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenanntho
St Austell, United Kingdom
1 review
“"Far from the maddening crowd"”
Reviewed 22 September 2015 for a stay in September 2015

Our stay at Undercastle cottage was enjoyed by everyone (ages covering 4mths, 25 through to 67 years old - as well as our two dogs). There was in total six of us and we are all hoping to return one day soon, which I believe is the biggest compliment we can pay (we were all very sad to leave ).

Well if it is peace and quiet you are looking for, maybe a little fishing or just watching the wildlife around you, this is the cottage for you. We watched the mother Moorhen and her babies busy feeding on the river every day, the Yellow Wagtails, Long-Tailed Tits, the resident Robin, Kingfisher and Swifts very busy looking for insects as well as Swans going back and forth on the river – either swimming or flying and, last but not least, the many Canadian geese flying in and out every night and the mornings followed by visits from some of the New Forest ponies - happy to eat the apples offered to them.

We did do some walking in the New Forest and visited a few towns in the area (Ringwood, Salisbury, Lyndhurst and Fordingbridge) but we were always pleased to be home and in fact spent a lot of our time there.

One day we visited Breamore House which is just down the road. Well worth a visit and the guide we had was very good – keeping even the most unwilling visitor amused.

The owner has a guide/instruction book on walks to do in the vicinity and pubs to eat at (which we tried and can back her on them) as well as what to do in the case of problems arising in the house. We, however, ate very often at the house (it is very well equipped with kitchen paraphernalia) and the bbq was often used. The local shop in the village is very well stocked and we used it often.

The house also has a large collection of games, which we were going to play with as some of week’s weather was not of the best, but in the end we did not have the time or the need to get them out; maybe on our next visit we will get to play with them

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Liked best: The peace and beauty of the place
Liked least: Can't think of anything offhand.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children People with pets
  • Was the property as advertised?
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  • Was your security deposit returned on time?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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