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Reviewed 28 December 2017

We have spent Christmas time (4 days) in Carinzia hotel and it was tremendous experience. The hotel itself is very nice and even though it was full-booked, we did not have any feelings of over-crowded area.

The room was ok, clean and reasonably equipped. Spa area is amazing - indoor and outdoor pool, several relax areas, sauna corner and outdoor whirpool. We have booked couple of massage and spa treatments in advance - it was very nice and refreshing experience.

Restaurant was pretty good - breakfast tasty enough, variety of options. It just felt a bit repetitive, the selection was almost the same every day, but for a short stay it was ok. All the dinners we had there were excellent - from the buffet-only dinner to 8-course Christmas eve served menu. We liked the traditional cuisine with a touch of Italian and Mediterranean. Definitely, we did not feel hungry at all and restaurant service was ok.

There is a cable car station literally just behind the doors and it will get you up to the peak of Nassfeld ski resort area.

In summary we enjoyed every minute of our Christmas holidays there.

Room tip: Rooms with mountain view near spa area are very quiet
Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Petr V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronika H, Front Office Manager at Falkensteiner Hotel & Spa Carinzia, responded to this reviewResponded 4 January 2018

Dear Mr. Petr,

thank you for your good feedback, we are very pleased that you enjoyed your stay in our hotel and we hope to welcome you again soon.

Best regards your Carinzia team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017

We stayed in this hotel during our skiing trip. The rooms are very cosy, warm and nicely decorated with beautiful bathrooms and the "spa" feeling. The hotel inside is very nice. The spa area is very relaxing and the swimming pool is great, especially after skiing to relax your muscles (the water could have been a bit warmer). The problem of this hotel is lack of professional staff, lack of organisation and no customer service. So far these 3 points were the worst I have ever seen in 4 star hotels. The dinner was included in the price. They seated us in a table and no service, no menu arrived for 30 minutes. When we asked for the menu we had to wait another 20 minutes to get it but the waitress/waiters were running around the restaurant with no idea of what they are doing. There was no manager or at least this was the feeling we had as there was no one who would coordinate the service. We ordered bottle of wine and this one hasn't arrive as well until we asked for it about 5 times. Literally we had to ask about 5 times for each meal. The food was OK, very nicely plated but some improvement is needed when it comes to the taste. It looked liked fine dining but when tasted something was missing. My husband wanted to iron his shirt and asked for the ironing board - first answer was that the housekeeping is not in the hotel anymore so we can get the ironing board the next day which was ridiculous. After negotiations we got only iron without ironing board and after another negotiation we got the ironing board as well. I wanted to book the massage and the lady said that the spa is already booked and nothing is available - why would you go to the spa when you can't get the massage? More staff is definitely needed. To sum up, it's a place with a huge potential as the location is perfect (next to the ski lift), rooms are beautiful but the service/staff factor is ruining the experience.

Date of stay: December 2017
Thank AnnaFoodLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronika H, Front Office Manager at Falkensteiner Hotel & Spa Carinzia, responded to this reviewResponded 4 January 2018

Dear AnnaFoodLover,

Thank you very much for writing your review of our hotel.
We are very sorry that you have not been satisfied with the services at our hotel and of course we will contact the hotel management to improve our services.
Your evaluation is very important to us so that we can improve our services.

Wishing you a nice day

Carinzia Team

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Reviewed 24 December 2017 via mobile

Room is clean and big but little cold. Breakfast is very bad, nothing special, I had to wait for anything to get ready. Dinner is same bad. Hotel is big but service is slowly on the breakfast and dinner. Location is very good. Christmas dinner was very bad.
The staff at the hotel are arrested

Date of stay: December 2017
Trip type: Travelled with friends
Thank dedecus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronika H, Front Office Manager at Falkensteiner Hotel & Spa Carinzia, responded to this reviewResponded 26 December 2017

Dear Mr. Dedecus,

thank you very much for taking the time and leave a feedback.
We are very sorry that you were not happy with the kitchen service and we will check it with hotel management.

Best regards Carinzia Team

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Reviewed 20 December 2017

On the outside it is nothing special, but inside the hotel is very pretty, the rooms are beautiful and clean. It is very well organised. There is an afternoon snack for guests free of charge and a nice spa area, I especially liked the outdoor pool. The ski slopes are right next to the hotel which is very convenient.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Ksenija K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronika H, Front Office Manager at Falkensteiner Hotel & Spa Carinzia, responded to this reviewResponded 26 December 2017

Dear Ksenija,

thank you for your good feedback, we are very pleased that you enjoyed your stay in our hotel and we hope to welcome you again soon.

Best regards your Carinzia team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017 via mobile

Just checked in today and while the hotel looks nice, we have been kept awake until 11 pm by incredibly loud live performance. If we wanted to go out, we would go to a club, but we were hoping to get a good night sleep after driving for 5 hours, so we can ski the next day. The staff were completely unhelpful and the band got louder and louder. Would not recommend this place at all, completely ruined the first day.

Date of stay: December 2017
2  Thank siberianlizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronika H, Front Office Manager at Falkensteiner Hotel & Spa Carinzia, responded to this reviewResponded 18 December 2017

Dear siberianlizard,

we are really sorry that your first night didn't go well with us, but we are very happy that we could discuss it from the place.

Best regards your Carinzia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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