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Reviewed 25 June 2018 via mobile

Had a brilliant holiday. Came to this hotel 7 years ago and really enjoyed it. Was even better this time. Staff were lovely especially Raphael in restaurant he was excellent and Louis. As soon as we went in the drinks were ready they were so friendly . The room was lovely always clean . All the staff work really hard. Food was great always something to eat. The animation team were really good and worked hard day and night. Thanks again had a great time.

Stayed: June 2018, travelled with family
1  Thank Janet J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this reviewResponded 25 June 2018


Dear Guest,

First let me inform you that your opinion is very valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are specially appreciated your positive comments about of our facilities and services. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

Thank you so much for your review and we sincerely wish to welcome you again at Grand Bahia Principe San Juan.

Bahia Principe Hotels & Resorts, a 5 star experience in Dominican Republic


Kind regards,

Annyibert Gonzalez
Grand Bahia Principe San Juan
Quality & Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

This hotel has continually shown improvement, more so in the last 9 months. The quality of the food service has improved, the quality of the products used is better, the overall cleanliness of the buildings and grounds is doing well. Most employees are excellent, I have had a problem with one and it is too bad as I think he made a significant mistake in dealing with something very simple and easy.

Stayed: June 2018
5  Thank drbcabarete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this reviewResponded 12 June 2018

Dear Guest,

First let me inform you that your opinion is very valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are specially appreciated your positive comments about of our facilities and services. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

Thank you so much for your review and we sincerely wish to welcome you again at Grand Bahia Principe San Juan.

Bahia Principe Hotels & Resorts, a 5 star experience in Dominican Republic


Kind regards,

Annyibert Gonzalez
Grand Bahia Principe San Juan
Quality & Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

This is our second time at the Caribbean. We exactly knew what we’ll get for our money, and we were not disappointed this time as well. We are always choosing a non-high season time, such as may. This time the hotel was run on about 30-40% occupation. The weather is great, the temp of the ocean is just perfect. The Hotel itself is clean, organized, the staff is polite, and on this level, they are professional and overwhelming helpfully. The rooms (we had standard double) are ok, equipped with the necessary furniture, mini bar, and a flat tv with a lot’s of channels on different languages, picture quality is great. Also the tv is modern, so you can use your usb flash or external HDD to watch your own movies, or pictures what you took on your vacation. Wifi is strong and fast but in for free only you can have it in the restaurant or the lobby area, for extra 9USD you can have it in the whole territory of the hotel (even on the beach) for your whole stay! The A/C is not a centralized version, so every room has their own system. Our was dirty, and wrecked, but in working condition and made it’s job. The territory of the hotel is pretty, lot’s of green, and clean. The beach has no white sand, but don’t worry, you’ll love it. The beach is about 2km long, easy access for pools, restaurants, and bars from there. If you leave the hotel’s territory following the shore, you can find yourself in a wild jungle kind of forest, with rivers, flowers, and mosquitos…be prepared with some spray with you, but worth it to discover! There is water breakers installed in the ocean alongside the beach to make swimming more comfortable. The hotel provide lot’s of activity for kids and adults such as kids club or tennis, mini golf, theater, pools etc…
I’m always very sensitive of the culinary part where ever we go as I and my wife are working in the hospitality business as chefs, but we are always aware of that, we are on holiday and now we are the guests, so we keep our criticism on an acceptable level. This time we were very happy what we got! The breakfast buffet is huge, the assortment are unbelievable (wide assortment of cheese, cold cuts, fruits, live stations, kids buffet, etc…). If you can’t find something for you, then better you go home…the lunch is great as well, but their dinner is always themed. Every evening has their own theme (Mexican, European, Spanish, American, European, Italian, Dominican, Asian…).
The cocktails I liked more in Cuba then here, but the bartenders always ready to fulfil your wishes.
All together, it was our one of the best vacation ever, and this credit goes to the staff! Thank You Grand Bahia Principe to made our time unforgettable!

Room Tip: great cuisine, good beach, relaxing pools
  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Duffycius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this reviewResponded 9 June 2018

Dear Guest,

First let me inform you that your opinion is very valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are specially appreciated your positive comments about of our facilities and services. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

Thank you so much for your review and we sincerely wish to welcome you again at Grand Bahia Principe San Juan.

Bahia Principe Hotels & Resorts, a 5 star experience in Dominican Republic


Kind regards,

Annyibert Gonzalez
Grand Bahia Principe San Juan
Quality & Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018 via mobile

Had a great time .staff fantastic food good .never heard of anyone been ill only problem I encountered was insect bites mosquitoes and sand flys some people suffered bad with this problem even with protection on but in all its a nice place

Stayed: May 2018, travelled with family
3  Thank Jack G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this reviewResponded 7 June 2018

Dear Guest,

In the name of Hotel Management, we thank you for taking time to write a review about your recent stay with us and for your loyalty when choosing and recommend us as a holiday’s destination.

We want to express how honoured we feel to read your comments about our friendly staff and their excellent service, the clean of the rooms and the hotel areas, as well as the variety of our food which ensured you an unforgettable experience. As you well know, in Grand Bahia Principe San Juan we are committed to ensure memorable experiences to our valuable costumers.
We are looking forward to welcome you back again. Please feel free to contact us whenever you are planning to return.

Enjoy an all-inclusive holiday with Bahia Principe Hotels & Resorts.

Best regards,

Annyibert Gonzalez
Grand Bahia Principe San Juan
Quality & Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

Great hotel and friendly staff they work so hard and long hours but always happy to help. The food was varied something for everyone anytime of day .The hotel was quiet during the week and busy at the weekend a good mix.The Rui rep Bernie was helpful and really nice.
We have been to the hotel before and it's always great to go back

Stayed: October 2017
1  Thank annpert2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this reviewResponded 7 June 2018

Dear Guest,

In the name of Hotel Management, we thank you for taking time to write a review about your recent stay with us and for your loyalty when choosing and recommend us as a holiday’s destination.

We want to express how honoured we feel to read your comments about our friendly staff and their excellent service, the clean of the rooms and the hotel areas, as well as the variety of our food which ensured you an unforgettable experience. As you well know, in Grand Bahia Principe San Juan we are committed to ensure memorable experiences to our valuable costumers.
We are looking forward to welcome you back again. Please feel free to contact us whenever you are planning to return.

Enjoy an all-inclusive holiday with Bahia Principe Hotels & Resorts.

Best regards,

Annyibert Gonzalez
Grand Bahia Principe San Juan
Quality & Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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