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Reviews (5 458)
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Reviewed 3 weeks ago

After about 6 trips over the past couple of decades, I finally had an chance to stay at the iconic Chateau Frontenac recently. This historic hotel is charming, and has a beautiful lobby, a great bar area, and comfortable beds. It is a unique property in that the rooms are not cookie cutter and many have unique layouts. The only downside to my stay was, despite my own strong skills with working a Kerurig, I could not get a cup of coffee out to the one in my room no matter how many times I tired. I did report this to the hotel twice and the only remedy given was to leave me an instruction sheet (diagram). So, I've been here and done that, I can stay somewhere else next time.

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank NBTraveller68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 3 weeks ago

Dear NBtraveller68,

Thank you for taking the time to review our hotel on trip advisor. We are glad you enjoyed your overall stay with us. We are sorry to read about the problem you encountered with the coffee machine in your room and for the way the problem was handled. We will be sharing your feedback with the staff to ensure we address an issue like yours differently next time.

Thank you again for taking the time to share feedback, it is very valuable to us.

We look forward to welcoming you back.

Sincerely,

Patricia Carré
Rooms division director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We recently stayed at the Château Frontenac on our family vacation
It is one of the most beautiful hotels we have ever stayed at
It is incredibly convenient for doing things in the Old City as it is directly above the lower city and you can walk to many things of interest such as the Plains of Abraham
It is also convenient to many first rate restaurants such as Chez Jules, Le Continental, La Buche, and many others- it is literally a two minute walk to such places.

Our rooms were comfortable and the beds were great

The staff is very professional, friendly and obliging.

By far the best thing is the fact you can literally walk out of the hotel onto the boardwalk and have incredible views of the St Lawrence

It is of course a luxury hotel and therefore not inexpensive but it is a good value and we recommend it

Stayed: June 2018, travelled with family
Thank bsturges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 3 weeks ago

Dear bsturges,

We are so delighted you enjoyed your recent stay and specifically the service provided by our staff. Thank you for this great feedback and sharing it with us. We hope to welcome you again in a near future.

Sincerely,

Patricia Carré
Rooms division director

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Reviewed 3 weeks ago via mobile

Stayed here for three days in a gold floor junior suite. The gold lounge was fabulous. The staff, especially Antoine and Marie, were tremendous. The staff easily spoke English and the lounge was large, elegant, clean and well stocked. The breakfast was more than adequate and drinks/coffee were available throughout the day. Desserts were quite nice. The hotel is at the heart of everything and no need for car or taxi. Concierge staff helpful and check in for the gold floor was on the 14the floor at the lounge and thus was very quick. Rooms cleaned quickly every morning and turn down nightly without asking. Would stay here again without hesitation.

Stayed: June 2018, travelled with family
2  Thank panster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 3 weeks ago

Dear Panster,

Thank you for this terrific feedback. We are thrilled you enjoyed your stay and specifically the experience on Fairmont Gold. We will be sharing your great feedback with the Fairmont Gold team, including Antoine and Marie.

We look forward to welcoming you again on your next visit to Quebec City.

Best regards,

Patricia Carré
Rooms, division director

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Reviewed 3 weeks ago

We just got home yesterday and already I feel the need to write a review, which I seldom do anymore. This place was fantastic. Take a look at a photo of this castle and that's exactly what you get. We decided to blow the bank on this trip (this is not a budget accommodation by any stretch) and stayed on the gold floor (14) for the breakfast and evening canapés and the extra attention. The gold floor concierges were incredible. Friendly and helpful and very good with our kids. They alone made for a memorable trip. The lounge was bright and food and drink were very good. The room was amazing and very well appointed. Our view was nothing short of spectacular.The hotel is a gem and a must see. Very similar and yet still a bit different than the equally famous Banff Springs. The pool was OK and gym also just OK. Change rooms for the pool and gym not up to snuff considering the chain and the rest of the hotel. Should be far more luxurious and much larger. Needs a bit of a reno. The hotel restaurants are very nice (again not cheap, like at all) And the bar where my wife and I hung out a couple nights was very beautiful and had a wonderful view of the river and great drinks. That being said... the bar staff felt like a throw back to a nineties night club. The last night we were there it was all guys (no girls at all) so 4 bar tenders and at least another 4 servers and all of them were too cool for school and looked more like unemployed actors than serious bar staff that a place like this should have. We both felt like it needed to take a big step into 2018 and get some women on staff. The guys were more interested in making each other laugh than serving customers. But on the whole, if you can handle the cheese factor (after all it is a cheese bar) still a great place to have a drink. The location of this hotel is insanely perfect. The history is palpable. The beauty is awe inspiring. The room was perfect for our little crew and the gold floor consierge was more than worth the extra money. I can't recommend this place strongly enough.

Room Tip: go for the gold floor. So worth it
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank FrancisCornish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 3 weeks ago

Bonjour FrancisCornish,

We are delighted you had such a wonderful experience on your recent stay with us on the Fairmont Gold. Our teams work hard to make each guest stay special and it is truly rewarding to read your review. I also thank you a lot for your comment about the bar. You can be sure that it really help us to provide a better service for our guests in the future. We hope to have the pleasure of welcoming you again.

Best regards,

Patricia Carre
Rooms Division Director

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Reviewed 3 weeks ago

My husband and I just spent a week at the Frontenac, on the Concierge floor. The room wasn't the biggest ever, but the city view was lovely and the amenities and service were first class (room service was twice daily). The complimentary breakfast was, OK, less than outstanding, but the complimentary afternoon snacks were great (bar is on the honor system.) The staff couldn't have been more helpful, the spa was lovely, the location totally unbeatable. It's also very convenient to have two fine restaurants and a lovely bar inside the hotel - in case it rains and you just don't want to leave!

Room Tip: The room was totally quiet - we never heard anything from the hall or from our neighbors. Not a peep.
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank trackervienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Front Office Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 3 weeks ago

Bonjour trackervienna,

Thank you for this detailed and very informative review of your recent Chateau Frontenac stay. We are extremely pleased you enjoyed your stay and the great amenities of our Fairmont Gold product. I will share your great feedback with our teams and we hope to have the pleasure of welcoming you again.

Best regards,

Patricia Carre
Rooms Division Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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