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“Great location and apartment”
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Very good
32 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Montreal, Quebec

Reviews from our community

Very good - based on 32 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
dont15494...
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“terrible experience with owner with regards to getting damage deposit.”
Reviewed 26 July 2013 for a stay in June 2013
1
person found this review helpful

terrible experience with owner getting damage deposit back. the suite has inexpensive furniture and on my last day I went to sit on one of the kitchen chairs and the legs completely bent under me. I am a small women so wasnt putting a lot of weight on it. the chair had also not been used the whole week I was there so I know I didnt break it. I am lucky I didnt hurt myself when I fell over. the owner would not give back my full deposit which I feel was really unfair. she said she had to buy 4 more chairs. in my research this does not happen. a tenant is not charged with wear and tear on furniture. if the quality of furniture had been better this would not have happened. I am not impressed by how the owner does business.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jul 2013
I just wanted to say thank so much for giving the opportunity to respond to your comment. I truly value the opinions of my guests.

I believe that your comment could indeed help out other tenants to clarify and understand their responsibilities and obligations with respect to the security deposit when they are renting a furnished short-term condo. It is important to keep in mind that a security deposit is an amount above and beyond the total rental fees and is viewed as insurance in case damages are incurred during a guest's stay.

It seems that this particular guest that I had was most probably unaware of Flipkey's terms and conditions which are clear that if any damages are incurred during a stay, that the guest shall be responsible to a certain extent. For instance if the heater stops working it is not the guest's responsibility to have it fixed. However, in the event of damages to furniture, like as it happened in this case (a chair) the security deposit will cover the costs to fix or replace it.

I would like to ensure you that the condo is in an immaculate condition. It is thoroughly cleaned and inspected prior to renting it to any guest, as it was rightfully done with this guest. No damage was noted when the property was handed over to her.

On the last day of this particular guest's weekly stay, she had written to me, complimenting me on the wonderful stay and the lovely place that she found to stay in Montreal, and at the same time she informed me that one of the chairs had just broken. I replied to her email advising her that there is a cost associated with the damage to furniture in the apartment and this cost will be reduced from the security deposit. The total amount that was charged for this damage was $79.99 + taxes even though it costed me more as I had to replace all the 4 chairs. I also forwarded her a photo that illustrated the replaced chairs.

I am sorry that she felt the need to personally attack me about this issue, rather than describing the apartment as it was and the wonderful time in Montreal or the fact that I allowed her to have a later check out without any extra charges. This is life, and I guess we all learn from different situations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Reviewed 18 March 2013 for a stay in August 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GoPlaces6...
1 review
Reviewed 16 August 2017 for a stay in July 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gladys D
1 review
Reviewed 27 August 2016 for a stay in August 2016
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: La situation geographique
Travelling group: En famille avec adolescent(s)
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annabelal...
Antibes
1 review
Reviewed 24 September 2014 for a stay in September 2014
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: L'emplacement et la décoration
Liked least: L'occultation des fenêtres
Travelling group: Avec mon époux(se) / partenaire
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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