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Reviewed 13 April 2018 via mobile

This hotel went through an amazing review and is truly a beautiful place to stay. It was a huge surprise as we didn't expect it to be as modern, clean and nice but it far exceeding expectations.

If you are going to any sporting event in Detroit and using the Bus terminal this hotel is literally just steps away and we found it sooooo convenient.

I think the only negative part is the $15 parking fee which seemed a little excessive.

High recommendation overall for this property!

Stayed: April 2018, travelled as a couple
Thank KevinL2890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrizia L, General Manager at TownePlace Suites by Marriott Windsor, responded to this reviewResponded 16 April 2018

Thank you for taking the time to leave such a glowing review of your most recent stay at the TownePlace Suites Windsor. We are happy to see that you enjoyed our NEW hotel. You just can't beat our location ! We are close to the Transit Windsor Bus terminal, Via rail train station and not too far from the Windsor Airport. Lots of wonderful things to do just steps away or a short drive away. Thank you for highly recommending our hotel to travelers.

See you soon !


Patrizia La Tona
General Manager
TownePlace Suites Windsor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018

We stayed at this hotel for 4 nights in May 2018. At checkin I was told that there were no parking spots so I would have to park in a lot for either $5 cash every time I enter or a multistorey with no in and out rights. Each day I went to the desk to ask if they had any parking passes I was told no. I spent an additional $30 a day on parking because the hotel doesn't' have enough parking spots for it's clients.
The room was OK, there is no bathtub and the bedroom is so small that the king bed makes it very hard to move around the room. Breakfast was reasonable but the dining room is so small that the wait on two of the days was so long we took our food up to our room. In the bathroom we had body lotion and shampoo that had been used and put back but not replaced by the staff. The cleaning staff themselves were unfriendly, each day I greeted them and every day I got no response. I am unhappy about the attitude of the cleaning staff and the inability of the front desk staff to provide adequate parking. This was the low point of our 4 days in the Windsor area and as a Marriott rewards holder I was very disappointed in the hotel as a whole. As an aside the coffee maker only makes one cup of coffee at a time (it is a keurig pourover unit which takes forever) which is annoying for a room of people who all want coffee in the morning.
The gym is OK, at least they have cardio and some weights, in fact it was the best thing about the hotel since there is no pool and no hot tub or sauna / steam area.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank MrW0rldWide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrizia L, General Manager at TownePlace Suites by Marriott Windsor, responded to this reviewResponded 16 April 2018

Thank you for taking the time to provide a review on your most recent stay with us at the TownePlace Suites Windsor. We are happy to hear that you enjoyed some aspects of your stay. In reading your comments it looks like we have areas that we need to improve on and I will be working with my fellow managers and new associates on better ways to enhance the guest experience. In the upcoming months we will be working on solutions to offer even more additional parking in our neighborhood parking lots, steps away from our hotel. It is important to note that our hotel does offer bathtubs, most travelers prefer the shower option and therefore we offer a perfect mix of both. It is wonderful to hear that you enjoyed our fitness room, one of our best features and our guests just love the 24 hour a day option.

Thank you for helping us improve with your comments.

We look forward to the opportunity of seeing you again soon.

Kind regards,


Patrizia La Tona
General Manager
TownePlace Suites Windsor

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Reviewed 30 March 2018 via mobile

Our first stay at this new TownePlace Suites. Convenient downtown location . Quick, informative check in by Michael. Supplied with all the required information and off to our room in minutes. Hotel is brand new so all is shiney and new. Housekeeping to high standard and the room was spacious and well laid out. We did not use the gym however looked well equipped. A small selection of munchies available for purchase near front desk . soft drinks etc. A LCBO is a 2 minute walk away so was very convenient to grab a bottle of wine. Also many restaurants within walking distance. Good heating a-c system. Very quiet room. Nice breakfast available off the lobby and checkout was done online through the Marriott app. Will stay here again.

Stayed: March 2018, travelled as a couple
Thank jacksondj5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrizia L, General Manager at TownePlace Suites by Marriott Windsor, responded to this reviewResponded 3 April 2018

Thank you for being our guest and for taking the time to provide a 5 star review of the NEW TownePlace Suites hotel, the very first Marriott hotel in Windsor ! We are happy to hear that our downtown location suited your needs and that Michael provided you with impeccable service at check in, he will be delighted to hear your kind words. I will be sure to pass along your glowing comments to our housekeeping associates regarding their extreme efforts to ensure our hotel is kept to the high standards we strive for every day. We have recently added a wide selection of breakfast offerings to our complimentary hot breakfast such as homemade danishes, croissants and our delicious baked home fries, seasoned just right ! We are so excited to hear you enjoyed it! Thank you for using Marriott's mobile check in, we are one of the very first Marriott's to take advantage of this app and our guests just love it !

See you again soon !!

Patrizia La Tona
General Manager
TownePlace Suites by Marriott - WINDSOR

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Reviewed 12 March 2018

We chose this place to be walking distance from the water park, and it did not disappoint. We don't usually spend as much on accommodation but we thoroughly enjoyed having two adjoining rooms with 2 kitchens. Made our own lunches and dinners, and enjoyed amazing breakfasts downstairs. Used their "borrow' service to borrow board games for the evening, but note you can also get a crockpot or a rice cooker. Staff were fabulous. Beds were so comfy. Rooms were clean. wifi worked well. Fitness room was incredibly well stocked. Just missed having a hot tub...

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank WaterloosuZQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrizia L, General Manager at TownePlace Suites by Marriott Windsor, responded to this reviewResponded 15 March 2018

Thank you for your feedback and review of your most recent stay at the new and only TownePlace Suites by Marriott hotel in Windsor. We are so happy to hear you enjoyed our location and spacious fully equipped kitchen suites. Coming soon...enjoy our patio which will feature a Weber grill and awesome outdoor setting including two fire pits and seating. Bring on the hotdogs, burgers and steaks and make it your home away from home. This week, we added to our already fabulous breakfast buffet, we now feature hash browns, freshly baked assorted danishes and croissants. We love spoiling our guests! Thank you for staying with us.

See you again soon !


Patrizia La Tona
General Manager
TownePlace Suites by Marriott Windsor

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Reviewed 8 March 2018

I was very impressed with this hotel, from checkin to checkout. I dealt with front desk staff on the phone ahead of time regarding checkin and parking etc and they were amazing - even offered helpful directions/local info when we arrived (ps - park across the street in the lot with the automated arm for $5 cash or coin). The room was FANTASTIC - two queen beds and a surprisingly comfortable sofa bed - we were buried in plush pillows and duvets! There was a great "living room" seating area with a couch and arm chair and a kitchen table with chairs and all appliances, which were spotless. Accessories like dishes were brand new and so convenient. This is definitely one of my favourite Marriott's hands down - so impressed.

  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank lcd44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrizia L, General Manager at TownePlace Suites by Marriott Windsor, responded to this reviewResponded 15 March 2018

Thank you for taking the time to provide us a review on your most recent stay with us. There is so much to love about our NEW only TownePlace Suites by Marriott hotel in Windsor. First and foremost our amazing associates, we can't talk enough about them. They love what they do! Our guests experience with us is our number one priority, we pride ourselves with providing exceptional service each and everyday. We are so happy to hear you enjoyed our spacious suites offering comfortable sleeping arrangements for up to 5 people per room, a living area, a fully equipped kitchen offering a fridge, microwave, cooktop and dishwasher too !! We hope you were also able to also enjoy our 24 our fitness facility, guest laundry and convenient interactive TowneMap offering local area dining and things to do while visiting in Windsor. Thank for letting other travellers know that we are one of your favourite Marriott's!

We look forward to your return real soon !



Patrizia La Tona
General Manager
TownePlace Suites by Marriot Windsor

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