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Reviews (1 752)
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Reviewed 4 weeks ago

Excellent location for a mini vacation. All staff were excellent from front desk, room keeper, to waiters and waitresses. Parking garage was really convenient. Waliking distance to Eaton Centre. Close to tour buses. Reasonable taxi rate to go and see the Blue Jays. Breakfast for all 3 days was excellent. 30 Bar Dinner was relaxing. King size room looked like it was recently renovated and was exceptionally clean.

Stayed: July 2018, travelled as a couple
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this reviewResponded 4 weeks ago

Thank you Ron S for your kind review.

We're very happy to hear you enjoyed your stay with us, and hope we'll see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Ok place, decent clean rooms. Nice staff, but the main issue is the elevators take forever and you can wait 10 minutes sometimes during busy periods. The location is excellent though and I have stayed here a couple times, based mainly on that.

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Pittony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this reviewResponded 4 weeks ago

Thank you Pittony for your review.

We're glad you enjoy staying at our downtown location, and hope you had a great time in Toronto.

We're sorry to hear about your wait times for our elevators, and sincerely apologize for the inconvenience.

Thank you for staying with us.

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Reviewed 13 July 2018 via mobile

The hotel is centrally situated. No parking on the street but paid parking in a garage around the block. The beds are a bit hard, and the shower lacks pressure but the complementary WiFi is up to speed.

Stayed: July 2018
Thank synnøve s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this reviewResponded 5 weeks ago

Thank you synnove s for your review.

We appreciate your feedback regarding the shower pressure and the firmness of the mattress. We apologize if you were not able to have a comfortable nights sleep during your visit.

Thank you for staying with us.

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Reviewed 9 July 2018

Stayed for a concert at the ACC with two friends and this hotel was in the perfect location. Right by a subway which we took to the concert and also had lots of restaurants and bars for before and after the concert. The hotel was very clean and up to date. The staff were great. We needed a microwave after the show and there's a microwave facility on the 2nd floor which was perfect. The hotel was also very safe as you needed a key to access the elevators, washrooms, ice room, etc. Over all it was a good stay. Only complaint would be that it was a bit expensive but that's expected for Toronto unfortunately.

  • Stayed: July 2018, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Ashley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this reviewResponded 10 July 2018

Thank you Ashley F for your review.

We hope you and your friends had a great time at the concert, and are glad you found our location convenient during your time in Toronto.

Thank you for staying with us. We hope to see you again soon.

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Reviewed 9 July 2018

This is a fine hotel in an okay location. The hotel was clean, neat and the staff was pleasant. It just wasn't great. However, the added value of more expensive hotels doesn't make sense because of the lower price of the Holiday Inn.

Location - my family tends to spend more time around King and Queen streets - so the hotel was just far enough away to make it noticeable after a long day hiking around the city. There is a metro station close and I would suggest getting a pass to romp around the city. In addition, there are no public parking garages close to this hotel so you will have to cough up the $26 per day to park.

Amenities - the pool is great, but here is no Jacuzzi. Ice and vending is not on every floor and if you want to microwave something you need to go the the 2nd floor. The linens were nice and the pillows and mattress comfortable. I am not a fan of pocket doors in the bathrooms because I don't think they offer the privacy, but that is probably just me.

Staff - the staff was very nice and seemed to want to make the guests happy.

Bottom Line - we saved a bunch of money staying here so if the prices are the same I will most likely stay here again. However, I would prefer to be on King or Queen.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank rlayman2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this reviewResponded 10 July 2018

Thank you rlayman2016 for your review.

We're sorry to hear our location wasn't as convenient as you had anticipated. We hope you still enjoyed your time visiting family in Toronto.

Thank you for staying with us.

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