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Reviewed 27 June 2018

Our recent stay at the Sheraton Centre Toronto was mixed. The ambiance, location and room quality rated 4 Stars, but the housekeeping rated only 2 Stars. On two days staff "skipped " cleaning our room. Which meant I had to request towels, then coffee but they forgot the cups . . . Not a huge deal, BUT for these rates we deserved better . . . in my opinion.

Date of stay: June 2018
Trip type: Travelled on business
Thank Mik1mak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Sheraton Centre Toronto Hotel, responded to this reviewResponded 28 June 2018

Thank you Mik1mak, for sharing your feedback with us and for being our guest. We never want to disappoint, so we are genuinely sorry our housekeeping team overlooked your room the few days you were with us. We appreciate you bringing this to our attention and we can assure you this has been addressed with our staff. We can and will work hard to pay closer attention to details and not let such oversights happen again. Thanks for the kind remarks on our hotel overall and we hope you will be back soon for the quality stay you deserve.

Sincerely,
Tim Reardon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

Came here although we usually stay at Marriott hotels but thought we’d try it. The valet staff were rude, we experienced bell men that were incredibly inconsiderate. Not even holding doors open when we struggled to get them open as they watched. Then they stand around looking for tips anyhow.
Front desk staff however were very courteous and helpful.
Room was clean. Food was very good
Will not stay here again as there are too many other places to stay with out the hassle.

Date of stay: June 2018
Trip type: Travelled with family
Thank brennanhuff11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Sheraton Centre Toronto Hotel, responded to this reviewResponded 27 June 2018

Dear brennanhuff11, thank you for taking the time to share your feedback with us. Please accept our apologies for the not so friendly welcome and that our staff was not attentive to your needs upon arrival. We have shared your observations with our bellman and valet team for their immediate attention. We are all dedicated to making sure such impressions are no longer left. We appreciate your loyalty to the brand and hope you will give us another chance to earn your trust back. We can and will do better thanks to your comments. Safe travels and thanks for being our guest.

Sincerely,
Tim Reardon
General Manager

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Reviewed 26 June 2018 via mobile

I am a Platinum Member with Starwood so generally I get treated pretty well, but this place went above and beyond. Upon getting in a little late for our reservation, Tinman at the front desk went well out of her way to make sure we were taken care of. Because my wife and I were with our two little girls, she immediately went to work finding us the largest room available. She was also extremely gracious, apologizing for the time it was taking for her to optimize our room. At the end of the day she was able to get us into a very nice suite and she threw in some additional nice perks as well. To keep this brief, I won’t go into all the other details, but the rest of the experience was just as consistently exceptional. From ensuring our kids got turn down service for the pull out bed every day, to providing great recommendations and always being helpful while we navigated our kids through the hotel and around the city this place really set the standard.

Date of stay: June 2018
Trip type: Travelled with family
Thank NandD_Wagner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this reviewResponded 27 June 2018

Dear NandD_Wagner,

Thank you for your fantastic review and for all the wonderful things that you had to say about the Sheraton Centre Toronto Hotel.
It is a pleasure to read that you had a memorable stay with us and loved your guestroom and staff service.
We're delighted our staff took excellent care of you and that you could experience the best of downtown Toronto. We enjoyed having you and your family as our guests and hope to have the opportunity to welcome you back on a future visit.

Tim Reardon
General Manager

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Reviewed 26 June 2018 via mobile

Great service, employees walked the extra mile without having to ask for it. Room was very spacious with a great view on downtown Toronto, the bathroom was pretty large, too. The king-size bed made me sleep like a king.

Date of stay: May 2018
Trip type: Travelled on business
Thank 316lennardd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Sheraton Centre Toronto Hotel, responded to this reviewResponded 27 June 2018

Dear Lennard d,

Thank you for choosing the Sheraton Centre Toronto Hotel for your accommodation and for sharing your review. We are pleased to know you had a wonderful stay with us and enjoyed our friendly service and your newly remodeled room with breathtaking views of the city. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.

Tim Reardon
General Manager

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Reviewed 26 June 2018

I went to Sheraton hotel for a bachelorette weekend and my friends and I really enjoyed our 2-day stay. The beds were very comfortable and the rooms were clean and spacious with a nice view of the swimming pool. Washrooms were nice and clean. The room did not have a fridge, which was unfortunate because our drinks were warm and we could not keep food overnight.

There was a gym right next to the pool, which was convenient. The weather was great that weekend so we really enjoyed our time at the pool for a few hours. The pool was clean and towels were provided. Staff members were friendly. Overall it was pleasant hotel.

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Greta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this reviewResponded 27 June 2018

Dear Greta D,

It was a pleasure to have you and your friends staying with us at the Sheraton Centre Toronto! Thank you so much for choosing to celebrate your Bachelorette weekend here with us.
We are so glad you enjoyed the comfort of your guestroom and the nice view, as well as our pool amenities and staff service. Thank you for taking the time to write such a lovely review of your experience at our hotel.

We hope to see you again very soon!

Tim Reardon
General Manager

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