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All reviews st lawrence market walking distance union station stayed for two nights nice hotel cn tower great location convention center rooms are modern hockey hall of fame major attractions distillery district coffee machine swimming pool air canada room was large great place to stay
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Reviewed 9 July 2018

We loved the location. We were 1 adult and 2 teens, and the room felt spacious enough. We arrived early and was going to leave our luggage to go sightseeing, but they had a room available and let us check in. Pool was not as big as we thought from pictures but still enjoyable.
One big issue was that the fitness center was under renovation, so was the hot tub in the pool. they set up some fitness equipment in a room. I wish i knew about this before i booked the room. Part of the room was blocked off, 1 of the 2 treadmills didn't work (the working treadmill was already being used by another guest), step masters didn't work well, a few weights on the floor. Floor space was so small and there was no mats so i couldn't even work on the core on the floor. As an athlete and pre-diabetic child, this was a huge disappointment as we were counting on having access to the fitness room daily.
If access to the gym is on the top of your list, i highly recommend calling the hotel and find out when the reno will be completed.

  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank yumm2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina R, Front Office Manager at Novotel Toronto Centre, responded to this reviewResponded 16 July 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Toronto Centre.

It is always a pleasure to receive positive feedback, we are delighted you found the accommodation spacious. I will share your comments with our team. Please allow me to express our sincerest apologies for any inconvenience experienced due to the fitness room being closed for renovations, while we try to minimize the impact on our guests by providing an alternative temporary room, we understand it is not ideal and less adequate. We very much appreciate your patience and understanding during this time.

Thank you again for sharing your experience, and we hope your next visit will be perfect in every way.

Sincerely,
Marina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Just checked out after spending an amazing 8 nights in this hotel. Room was large, spotless and bed was very comfortable. We stayed in room 645 and it was perfect for us. Every aspect of our stay was great but the location is fantastic. We were within walking distance of everything. Staff from reception, housekeeping and bar/ restaurant were incredibly helpful and friendly. The pool was also opened which was a wee bonus too. We didn't have breakfast but did have dinner which was lovely. Would definitely recommend this hotel.

Stayed: July 2018, travelled with family
2  Thank vincentmccaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina R, Front Office Manager at Novotel Toronto Centre, responded to this reviewResponded 16 July 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Toronto Centre.

It is always a pleasure to receive positive feedback and feedback such as yours is a true delighted to receive. It will be my absolute delight to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Marina

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Reviewed 7 July 2018 via mobile

We stayed recently in this hotel, we were happy to find it was in a great location with plenty of bars/restaurants and shopping nearby. A few minutes walk to St Lawrence market for snacks and drinks, we especially enjoyed Paddington Pump for breakfast. From the hotel you can walk to the CN Tower, Yonge/Dundas Square and many more restaurants and shops in 20 minutes. The staff were efficient and housekeeping friendly and kept our room clean and well stocked. Everything you need for a holiday, and the receptionist kindly arranged late check out for no additional charge. We had a room overlooking the street which was busy at weekends - higher floor a good idea- but we still slept well (beds SO comfortable). In all a great stay!

Stayed: July 2018, travelled with family
Thank SamUK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina R, Front Office Manager at Novotel Toronto Centre, responded to this reviewResponded 16 July 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Toronto Centre.

It is always a pleasure to receive positive feedback we are delighted your stay was enjoyable on so many levels! I will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Marina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018 via mobile

The hotel is a great location for Old Town Toronto, 4 minute walk from Union Station.
Easy location to find eating places in the evening. Don't bother about Breakfast in the hotel, St Lawrence Market is only a short walk, the bakery on the ground floor does fantastic pastries, Pasta Mia does proper Italian coffee and if you are hungry, go upstairs for the famous Carousel Peameal Bacon roll, plenty of places to sit and eat inside and out.
Hotel is modern and confortable with Swimming pool on 8th floor.

Stayed: July 2018, travelled as a couple
Thank 82AndrewM82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina R, Front Office Manager at Novotel Toronto Centre, responded to this reviewResponded 16 July 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Toronto Centre.

It is always a pleasure to receive positive feedback we are glad you enjoyed the convenience of our location. I will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and you will stay for breakfast!

Sincerely,
Marina

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Reviewed 5 July 2018

The rooms are a good size for a family. The shower room is clean and modern. Staff on check in were friendly and polite, but this is the only contact with staff on our 4 night stay, so can't say on the whole. We did not use the restaurant or bar, so can not advise on this area. The hotel is convenient in location to transport hubs, and nearby restaurants. Overall we had no issues or concerns and really enjoyed this stay.

  • Stayed: July 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina R, Front Office Manager at Novotel Toronto Centre, responded to this reviewResponded 17 July 2018

Dear John W,

We very much appreciate your comments regarding your stay at the Novotel Toronto Centre.

It is always a pleasure to receive positive feedback, it is always a pleasure to receive feedback like this. It will be my absolute pleasure to share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Marina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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