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“Pick up order”
Review of Jollibee

Jollibee
Ranked #387 of 418 Quick Bites in Toronto
Neighbourhood: Scarborough
Restaurant details
Neighbourhood: Scarborough
Reviewed 9 October 2021

I have read a lot of reviews and the worst has always been customer service. The MANAGER and the owner of the Williams Kitchen Jollibee location franchise has to do something about all these bad reviews. This is North America, not the Philippines, you have to Up your game. Please be organize with your taking of orders, delivering the orders in the proper and manageable time. Yes the customers do understand that business is getting busy and hooray for that, but the least you can do to be grateful to your customers is to give proper service especially in getting your orders to your customer. Be organized, be sensible in your time management. You all need to be professionals, this is the big leagues now, if you’re busy, your customers has lives and are busy too. 30 mins to an hour behind in giving the orders to the customers is NOT ACCEPTABLE here in North America, it maybe in the Philippines but certainly not here. Please be conscious of your customers’ time too.
The owner of this franchise and the Manager have to sit down and solve this issue. This has been ongoing since you opened your franchise. Nakakahiya kayo, nothing in this screams professional. To think there are also non Filipino customers who loves your food.

Date of visit: October 2021
Thank 435aidag
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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2 - 6 of 48 reviews

Reviewed 1 October 2021

I walked for 20 minutes to get the peach mango pie at the Yonge location. It was at around 10:30 am Oct. 1, 2021. After lining up, I was told it is Out of Stock. This location opened not too long ago and they are already out of stock of the best pie. Please put a sign outside your door so customers don't need to line up for nothing and Stop pushing the Taro Pie.

Date of visit: October 2021
    • Value
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    • Food
1  Thank 622amind
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 September 2021

I think management really needs to start reading the reviews and try to improve the service at this place. They can't keep up with lines. It really gets busy there at night and you have to wait a long time. Hello management why aren't you hiring more people or doing anything about the service. They really need to stop acting like a mom and pop shop and get there act together. Maybe even diversify their staff as well.

Date of visit: September 2021
    • Value
    • Service
    • Food
1  Thank worldglobaltravell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 July 2021 via mobile

Very spicy chicken, not for the weak hearted. Spaghetti was sweet and yet, good. The hamburger steak was also good .

Overall a good Filipino meal.

Date of visit: July 2021
Thank Dreamer49421467773
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 March 2021

We ordered food around 6:45pm through door dash and didn’t recieve the food until 8:45pm .The food tasted ok but will probably not order from here again Service is far too slow ..Waiting for 2 hours is just not acceptable. Order #571 To go..

Date of visit: March 2021
1  Thank 119marvinr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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