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Reviews (284)
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All reviewspancake makergrocery store next doorhi expressmain roadjacuzzi suiteroom was cleanhot tubfree breakfastmin drivecheck in was quick and easyhot itemsthe general managerenglish muffinsyogurtenjoyed our staylate at nighthousekeeping staff
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Reviewed 3 weeks ago

Stayed for one week for business at this hotel. Reasonable rates. Hotel is close to shopping and good restaurants and not far from downtown. Clean comfortable and breakfast was good. Grocery store within walking distance. Staff friendly and very accomodating. Thank you so much. I will stay there again.

Room Tip: I was on 6th. Room was very nice
Stayed: June 2018, travelled on business
Thank 444carmelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this reviewResponded 3 weeks ago

Dear 444carmelan,

thank you so much for the terrific review, we are really happy to hear you enjoyed our location & found our hotel clean & our staff friendly. It's great that you plan to be back as well!
Thank you again for your stay & we hope to see you soon!

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Reviewed 3 weeks ago

Was there on business as the event took place in their conference room. Arrived to site and was given room 517, it has a laminate flooring... it looked dirty. The housekeeping supervisor checked and apologised saying it had been waxed by error and could not get it clean properly. I was eventually changed rooms and had a great stay. Breakfast typical of hotels but never ran out of anything, had all day coffee.

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Yves M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this reviewResponded 3 weeks ago

Dear Yves M.,

thank you very much for your stay & once again please accept our apologies for the floor in that room, we are looking at ways to remove the wax. I am glad that you enjoyed the new room and had a great stay with us!
We hope to see you back at the Holiday Inn Express & Suites Ottawa West Nepean very soon.

All the best,

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Reviewed 22 May 2018

Stayed here for 1 night. Rooms are spacious and beds are comfortable. AC certainly does not cool the room down at all and either needs servicing or adjusting. Breakfast was what one would normally expect with the added bonus of a pancake maker. Disposable cutlery so HIE needs to look at greener options going forward.
Swimming pool despite tiny is a huge added bonus. There are shops and a McDonalds right opposite across the highway - very handy.
There is a serious shortage of staff at reception and guests just end up waiting for ages to be served - really bad!

Room Tip: upper floors away from the highway
  • Stayed: May 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank travel4love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this reviewResponded 23 May 2018

Dear travel4love,

thank you for your honest feedback, we appreciate your comments as they allow us to make improvements to our facility and our service. If you could please message me directly with your name & guest room number, since I would like to have the air conditioning unit checked as well as look into your time of arrival. I know sometimes on the weekends we have a lot of guests trying to check in at the same time and need more guest service representatives to speed up the process. I am happy to hear that you enjoyed our location & our pool!

Thank you again for your feedback and I can be reached directly at diana@hieottawawest.com.
All the best,

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Reviewed 15 May 2018

This was an Excellent Holiday Inn. Rooms were very spacious, clean. Area was quiet.
Hotel is close to restaurants, coffee shops. They serve a hot and cold breakfast which was very good. Although close to a main road the room was very quiet.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank CS P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this reviewResponded 16 May 2018

Dear CS P,

thank you very much for choosing our hotel for your recent stay.
We are so glad to hear that you enjoyed our guest rooms, our free breakfast & our convenient location!

We hope to see you again soon!

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Reviewed 18 April 2018 via mobile

I travel often for work and rely on a stable wifi connection to FaceTime with home. This hotel’s wifi was very poor. Connection often froze or dropped the line. If wifi is important to you then you should pass by this hotel.

Stayed: April 2018, travelled on business
1  Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this reviewResponded 18 April 2018

Dear Kevin M.,

thank you very much for taking the time to bring this matter to my attention. I sincerely apologize for the inconsistent WiFi you experienced at our hotel. As discussed this morning, we will be looking into why this happened and do our utmost to rectify the situation. I appreciate your feedback and will be in touch with you by a direct message shortly.

Best regards,
Diana

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