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All reviews hob nob safari room library room daisy room sunflower room private veranda my husband and i fresh coat of paint charming hotel main floor queen street golf club first floor glass of wine large bathroom both mornings wonderful weekend
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Reviewed 10 August 2016

This property is beautiful and the staff are wonderful. We were greeted by Kyle at the front desk, who showed us our room, which was amazing. We ate dinner in the little pub as we wanted to watch the Toronto Blue Jays game, food was great. Wished we could have stayed longer

  • Stayed: August 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this reviewResponded 12 August 2016

Jennifer O, thank you for taking time to let us know about your stay. It was a pleasure having you as our guest. I'm happy to know that your enjoyed your guest room as much as you did your dinner while watching the game! We will look forward to welcoming you back to the Charles soon - and hopefully for longer - and wish you all the best until then.

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Reviewed 2 August 2016 via mobile

Wonderful room and hotel!
We stayed in The Richardson room and cannot wait to return.
Kyle at the front desk really makes you feel welcome and is a huge asset to the hotel.
Wine on the patio in the evening and breakfast on the veranda....delightful!
Perfect stay
Highly recommended

Stayed: August 2016, travelled as a couple
Thank HJA67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this reviewResponded 3 August 2016

Hello HJA67, thank you for the glowing review of your experience with us. It is a great feeling to know that we were able to make you feel at home here. We genuinely enjoy assisting our guests plan out their stay and suggesting activities, winery tours and recommending dining experiences; I'm very happy to know that we were able to provide that level of care for you. We look forward to welcoming you back soon and wish you all the best until then.

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Reviewed 31 July 2016

My wife and I recently spent five days for our 50th Anniversary at the Charles Inn and could not have been more pleased. Service by the staff was excellent and the food at the Hob Nob restaurant was superb. It is a small, historic property updated with every convenience, on the main street just two blocks beyond the hubbub of Niagara-on-the-Lake. We will be back.

Room Tip: Room #1 on the ground floor, with it's own lanai and view of the garden.
  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank frogytg41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this reviewResponded 2 August 2016

Hello frogytg41 & thank you for your lovely review of the Charles Hotel. I'm thrilled to know that we were able to help you celebrate your 50th Anniversary in such a memorable way. All of our staff here take great pride in being able to provide the best service possible both in the hotel and our HobNob Restaurant. We wish you all the best and look forward to your next visit.

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Reviewed 28 July 2016

The Charles is a block from the busy shopping strip: perfect for access with serenity. The highlight was the beautiful second floor porches overlooking garden parterres. Peaceful!! Good for reading and thought.

Room Tip: The Sunflower room, though cozy and chic, is small with no views.
  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank cgiddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this reviewResponded 30 July 2016

Thank you for the succinct review of your stay with us. You are very correct that our location and the beautiful gardens make Charles and ideal spot for the those looking for rest and relaxation. We look forward to welcoming you back on your next visit to Niagara-on-the-lake and wish you all the best until then.

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Reviewed 25 July 2016 via mobile

From the moment of check in we knew this was going to be a great experience. The Charles Inn is an exceptional property. A historic home rich in history, but completely updated to meet the needs of today's customers. The staff were welcoming, friendly and helpful. Garret checked us in and his customer service was 5 star. Our room was perfect with beautiful decor. We will definitely be returning to the Charles Inn. Thank you for a lovely and peaceful stay.

Stayed: July 2016, travelled as a couple
Thank VancouverElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this reviewResponded 26 July 2016

Hello VancouverElizabeth, thank you for the lovely review of your visit with us. I will be sure to pass along your kind words about Gareth; he will be very pleased to know that you appreciated his warm welcoming and professional care upon your arrival. We look forward to welcoming you back to the Charles Hotel and wish you all the best until then.

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