Excellent hotel. Friendly, helpful staff. Clean, comfortable rooms. Good restaurant (The Arms) with a nice selection of menu items. The hotel is well situated to places of interest including Citadel Hill and the harbour front.More
- Free Wifi
Excellent hotel. Friendly, helpful staff. Clean, comfortable rooms. Good restaurant (The Arms) with a nice selection of menu items. The hotel is well situated to places of interest including Citadel Hill and the harbour front.MoreShow less
Thank you richardbest2018 for your review, I am happy to see that our location worked well for all of the spots you wanted to check out during your visit. We hope to see you again soon!
For the price you expect the little amenities to be perfect...
The room was nice and the service was good but the complimentary water and coffee in the room was only enough for 1 person. The gym is quite small and unless you have it to yourself you should expect a wait for a machine or floor space. We were not impressed with the hall being vacuumed before 9 with quiet signs on most doors on the floor. The included breakfast buffet was better than expected and includes made to order eggs/omelettes.
Thank you for the feedback Yukonliving, we love hearing from our guests the little things that would take their stay to the next level. I am happy to share that our fitness center will under go a "refresh" later this year to make it a more welcoming space for all of our guests. We hope to see you again soon!
We held a 4-day convention at the hotel. They provided excellent service, facilities, and hosting of our convention activities. Super and wonderful staff who are very helpful. Great location and within walking distance to the Waterfront, lots of great restaurants, and things to do.
What a great review Tooque, thank you! I am happy to hear that your conference went well and that our space was exactly what you required. I will be sure to pass along to great feedback to our staff!
Horrible experience at this hotel - broken toilet in the room and not fixed permanently. parking was charged but was not secure and advertised price was not honored. Overall this would not be a hotel that I would stay at again
The Lord Nelson is a great place to stay! From the Arms Restaurant to the business center everything is top notch. Beautiful rooms and friendly staff make staying there a pleasure. We especially enjoyed the use of the conference facilities for our bi-annual convention. I would recommend the Lord Nelson to everyone.
Thank you for the review and the recommendation buttoncopy! We love to hear the positive feedback and hope to have your conference return in 6 months!
Lovely hotel and lovely room
Coffee machine terrible....... noisy and difficult to use despite instructions
Food excellent but feel it was a little on the expensive side
Staff helpful and very friendly
Thank you kazjar for your feedback, the new Nespresso machines are not for everyone however as an alternative our restaurant serves freshly brewed Starbucks coffee throughout the day. I will be sure to say with our staff that you enjoyed their service and happy to hear that your guestroom was comfortable!