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Reviews (1 504)
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Reviewed 3 weeks ago via mobile

For the price you expect the little amenities to be perfect...
The room was nice and the service was good but the complimentary water and coffee in the room was only enough for 1 person. The gym is quite small and unless you have it to yourself you should expect a wait for a machine or floor space. We were not impressed with the hall being vacuumed before 9 with quiet signs on most doors on the floor. The included breakfast buffet was better than expected and includes made to order eggs/omelettes.

Stayed: June 2018, travelled as a couple
Thank Yukonliving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesaGriffin, General Manager at The Lord Nelson Hotel & Suites, responded to this reviewResponded 2 weeks ago

Thank you for the feedback Yukonliving, we love hearing from our guests the little things that would take their stay to the next level. I am happy to share that our fitness center will under go a "refresh" later this year to make it a more welcoming space for all of our guests. We hope to see you again soon!

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Reviewed 3 weeks ago

We held a 4-day convention at the hotel. They provided excellent service, facilities, and hosting of our convention activities. Super and wonderful staff who are very helpful. Great location and within walking distance to the Waterfront, lots of great restaurants, and things to do.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
1  Thank Tooque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesaGriffin, General Manager at The Lord Nelson Hotel & Suites, responded to this reviewResponded 3 weeks ago

What a great review Tooque, thank you! I am happy to hear that your conference went well and that our space was exactly what you required. I will be sure to pass along to great feedback to our staff!

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Reviewed 3 weeks ago

Horrible experience at this hotel - broken toilet in the room and not fixed permanently. parking was charged but was not secure and advertised price was not honored. Overall this would not be a hotel that I would stay at again

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
2  Thank nicolemarryatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The Lord Nelson is a great place to stay! From the Arms Restaurant to the business center everything is top notch. Beautiful rooms and friendly staff make staying there a pleasure. We especially enjoyed the use of the conference facilities for our bi-annual convention. I would recommend the Lord Nelson to everyone.
Anthony

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank buttoncopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesaGriffin, General Manager at The Lord Nelson Hotel & Suites, responded to this reviewResponded 3 weeks ago

Thank you for the review and the recommendation buttoncopy! We love to hear the positive feedback and hope to have your conference return in 6 months!

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Reviewed 3 weeks ago

Lovely hotel and lovely room
Coffee machine terrible....... noisy and difficult to use despite instructions
Food excellent but feel it was a little on the expensive side
Staff helpful and very friendly

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank kazjar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LesaGriffin, General Manager at The Lord Nelson Hotel & Suites, responded to this reviewResponded 2 weeks ago

Thank you kazjar for your feedback, the new Nespresso machines are not for everyone however as an alternative our restaurant serves freshly brewed Starbucks coffee throughout the day. I will be sure to say with our staff that you enjoyed their service and happy to hear that your guestroom was comfortable!

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