Having stayed at several Four Seasons over the years, I had high expectations of this property. This was our family’s first time to Whistler, so we were looking for a seamless experience.
The hotel itself stays true to the brand— caring staff, subdued decor, pleasant aromatherapy scent. In particular, the staff in Housekeeping and Ski Concierge stood out for consistent attention and general helpfulness.
However it misses the mark in 3 areas:
- there is little sign of it being a family ski resort. For example, there are no laundry facilities; the only alternative is dry cleaning— (seriously, I’m not dry cleaning my 8-year old’s base layer). But even small touches like hooks for hanging helmets in the room are missing...
- while the Concierge is very helpful booking restaurants etc in town, their knowledge level varies a lot when it comes to skiing-related topics. For example, we got some outright wrong info on First Tracks (which we eventually got answered correctly by calling Whistler directly).
- the main tower has 2 of the slowest elevators in North America... which you feel the most when you’re trying to get your brood down to breakfast before ski school.
(Also one minor nit: no coffee stirrers or spoons in the room)More
- Free Wifi