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Reviews (3 001)
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All reviewsold spaghetti factorygreat locationwhistler villageski valetcentral locationshops and restaurantsloft suitefront desk staffpool and hot tubwould definitely stay here againking bedski tripgrocery storeunderground parkingfull kitchenbasaltwildwood
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23 - 28 of 3 001 reviews
Reviewed 3 weeks ago

We were excited to come back to Crystal Lodge, and these guys continue to impress. This time, we chose to stay in the Deluxe King Studio room. It was spacious and well designed, and the full size (not the smaller European size) king bed provided us with 3 nights of great sleep! As usual, the front desk and cleaning staff were helpful and friendly, these guys know what top notch customer service is. We are looking forward to visit again later this summer!

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Lawrence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 2 weeks ago

Lawrence, thank you very much for showing continued loyalty in the Crystal Lodge. We are pleased to have again met or exceeded your expectations. We look forward to welcoming all of you back next summer!

Kindly,

Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We thoroughly enjoyed our stay in Whistler. The hotel was very reasonable and the front desk staff were very helpful and friendly. I strongly recommend this hotel for those travelling with a family. The location was great! We will definitely book this hotel the next time we visit Whistler!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marc77martin77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 2 weeks ago

Thank you very much for you and your families review of the Crystal Lodge. I am pleased that you unanimously enjoyed your experience and look forward to welcoming you back on your next visit.

Warm regards,
Ian Lowe

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Reviewed 3 weeks ago

NO ROOM SERVICE (despite showing room services on trivago) No slippers in your room so make sure you bring your own. Hot tub and pool are VERY small and has limited seats to relax. Staff is great, very nice to deal with. Located in the centre of the village was convenient.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rmanga478077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 2 weeks ago

Thank you very much for taking the time to review the Crystal Lodge following your recent visit to Whistler. All feedback is very much appreciated but would like to provide clarity for all future travelers. The Crystal Lodge does indeed provide daily housekeeping the only exception to this being that if you bring your pet and opt not to have our team entering your room every day. Slippers are provided at the front desk as have a tough time with the wasteful nature of single use slippers packaged in single-use plastic wrap. I agree with you that our hot tub is too small at peak usage times and would recommend talking to the front desk team to suggest quiet hours. We very much look forward to the opportunity to welcome you back again in the future.

Kindly,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This lodge is just that a lodge! its not a modern updated hotel, the rooms were decent size, not much of a view, but it was in the direct vicinity of the shops and restaurants, It was just fine for our 1 night stay.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Claudia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 2 weeks ago

Claudia, I am sorry that you were only able to visit for one night and pleased that you felt it was a 'sweet place'. Being in a mountain resort setting we try not go too contemporary with our design but appreciate your feedback. We look forward to the opportunity to welcome you back again in the future.

Kindly,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

After deciding to do a last minute getaway to Whistler for the first time, we chose the Crystal Lodge and got the loft suite for one night. It was hands down one of the best rooms we’ve stayed at. Very spacious and clean. The staff was extremely nice and as they promised when we checked in early we got texted soon as the room was ready. What’s even better is that they give guests free parking if they have a hybrid car, which was a great surprise for us when we gave them our car info.
Hotel is right in the middle of Whistler village and from there we walked to gondola ride and got to do a lot of shopping and dining at the many restaurants nearby. We will definitely plan to stay here again next time we come to Whistler.

Stayed: June 2018, travelled with family
Thank HeshSayed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 2 weeks ago

Thank you very much for choosing to visit Whistler for the first time! We are pleased that you both enjoyed your experience and hope this results in many more visits to the resort and Crystal Lodge in the future.

Sincerely,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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