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Reviewed 3 weeks ago

Stayed for 2 nights, and fully-enjoyed the time with the hotel. Front desk staff and bellmen were excellent, very service-oriented, and helpful with any requests. Rooms with kitchenettes made the whole stay easy. Originally booked a Studio which had a drop-down bed (didn't recognise this when I made the on-line booking) and they happily changed us to single-bedroom suites overlooking the ski lifts!! Saw a black bear on the mountain in the middle of the ski lift, and the location was just perfect...right at the end of the village, so little noise, but very accessible!!

Room Tip: Choose Mountain view, and One-bed suite, as studio's only have wall bed.
  • Stayed: October 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Leaddog83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Experience Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Thank you for leaving us such a wonderful review!

It was a pleasure to have you stay with us and I am so pleased to hear that you had so many memorable experiences. You were definitely lucky to have a sighting of one of our resident Whistler Black Bears, being able to stay in one of our mountain view suites definitely has it's perks and I am glad you got to experience this. I will be sure to pass on your kind words to our Service One Team who always love to hear when they have made a positive impact on a guests stay.

I hope that we will have the pleasure of welcoming you back to Whistler again soon.

Warm regards,

Ali Bartram
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Right from the outset, the staff at the Pan Pacific Mountainside were fantastic, offering us an upgraded room without us even asking. The 2 bedroom suite was very spacious with a beautiful view of the mountains and the well-equipped kitchen and modern bathrooms were great too. Just one small thing, while there was a coffee maker, there didn’t seem to be a kettle to make a cup of tea. I was able to boil the water on the stove, so not a big deal. The beds were comfortable and the room was cosy and warm. The hotel is located right in the heart of the Whistler Village with great access to shops, restaurants and gondolas. We had a lovely drink downstairs at the Irish pub and overall, had a brilliant, but not long enough, stay. We’d definitely choose the Pan Pacific Whistler Mountainside again.

  • Stayed: September 2018, travelled with family
    • Sleep Quality
Thank sarebare6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Thank you for your lovely review. I am so pleased to see that you enjoyed your short stay with us, in particular our convenient location in the village. I apologise that you were unable to locate a kettle in your room, we do have one in the cupboard above the fridge usually as standard and have extras available upon request just in case one has been removed accidentally. It was a pleasure to have you stay with us and we look forward to welcoming you back, perhaps for a longer stay next time!

Kind regards,
Sophie
Guest Experience Manager

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Reviewed 4 weeks ago

We booked with a 2nd party wholesaler and found out that we could have got a similar rate or better if we had booked directly; so just double check before reserving. Besides that, we really enjoyed are stay at this hotel. Right from the get go when we called to mention about our Anniversary :), they put in a bottle of wine in our room. The parking was easy and simple and the price of $28 for our Friday day to Saturday evening was very good. When we checked in, the customer service was very good, our 1 bedroom hotel room was clean and had a nice sitting area with a view and fireplace. The location is great as it is at one point of the Village, across from the chairlift and Longhorn. The Dubh Lin Pub was rocking and has live music. We would stay again, thanks Pan Pacific!

  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank RussK22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you very much for taking the time to review your recent stay with us!

You are right, it is worth double checking, often we have the same or better rates that we only offer by direct bookings!

I am very glad that you enjoyed your stay with us, especially liking our guest service, our location and the Irish Pub!

We really hope we can welcome you back in the future!

Kind regards,

Thad B.
Guest Experience Manager

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Reviewed 4 weeks ago

My stay here was fantastic. I will be back.

Pros:

- Super cozy beds
- Spotless rooms
- Solid kitchen with a full-size fridge. I didn't cook anything, but I would have loved to.
- Fireplace heater was perfect
- Fantastic hot tub, sauna, and pool

No cons. I tried booking a massage appointment here 3 weeks in advanced, but they were booked out. So, if that's what you'd like. Do it as soon as you can.

Tip:
- Park in the lot across the street. It's way cheaper, and if you go over - just set an alert to do a Pay by Phone.
- Rates here in early November are a steal

Room Tip: All Whistler hotels are pretty low, so most views are obstructed. There's not that big of a difference view-wise from room to room.
  • Stayed: November 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank explorer604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Experience Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for leaving us such an informative review.

It sounds like you had a fantastic birthday getaway with us and it was pleasure to have you stay. I am so pleased to hear you found your suite was cosy, warm and well equipped and I do agree that our swimming facilities have an ideal setting.

Parking across in the Day Lots is definitely a cost effective option however an additional tip for anyone who may read this is that during the winter months from November 1st to March 31st they do not allow overnight parking.

I hope that we will be able to welcome you back to Whistler again soon and maybe you could even make it a birthday tradition!

Warm regards,

Ali Bartram
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Had an overnight stay en route to Vancouver and wish we had booked another couple of nights. The hotel is ideally based in Whistler village with stunning views of the mountain . Book a mountain view room if you can.
The room itself was spotless with all amenities you would need for a short trip.
We were only here for a limited time but managed to have dinner at the on site Irish pub. Although very busy the outside tables were fine and the patio heater ensured we were warm enough on a cold damp evening. The meal and service was 1st class .

The pool and hot tub just below our room looked very inviting and I wish we had some time to enjoy it, next time maybe.

Our 1st trip to Whistler and hopefully we will return for a longer stay next time. If so Pan Pacific mountainside will be the choice for us.

Stayed: September 2018, travelled as a couple
Thank L7702KLmikeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificManagement, Guest Experience Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded 4 weeks ago

Dear Mike,

Thank you for leaving such wonderful feedback.

It was a pleasure to have you stay with us and I am so pleased to hear it sounds like you definitely made the most of your short stay here. It is wonderful to hear you enjoyed the mountain view from your suite and enjoyed an outdoor (but heated) dinner at our Dubh Linn Gate Irish Pub, they certainly have a great atmosphere.

We definitely look forward to being able to welcome you back in the future and our swimming pool and hot tubs will be waiting for you!

Warm regards,

Ali Bartram
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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