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All reviews french press full kitchen one bedroom suite live jazz turn down service james bay boutique hotel quiet area two blocks within walking distance sofa bed underground parking large bathroom hotel room victoria clipper ferry terminal no air conditioning
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Reviewed 19 June 2018

The downside of this hotel was that we were only here for one night! We had a lovely one bedroom suite on the 5th floor. As previous reviews state it is near enough to the harbour but far enough away the hustle and bustle. All staff we spoke to were friendly and informative and due to its size you actually felt welcomed as a guest.
We have stayed in 6 hotels during this holiday and Oswego definitely had the best bathroom with lovely robes. Would, without doubt, stay here again.

Stayed: June 2018, travelled as a couple
1  Thank Toffeeblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OswegoHotelManager, General Manager at The Oswego Hotel, responded to this reviewResponded 19 June 2018

Thank you! We love reading your review and that you think our hotel is pretty special. Our guests like yourselves are very important to the team and reading positive experiences are very motivational for the amazing hard working team

Come back again very soon so we can continue to deliver on the service and standards you enjoy at the Oswego

Kind regards

Suzanne Gatrell
General Manager - Oswego Hotel
President & CEO - Kingsbridge Management & Kingsbridge Management Group UK Ltd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

Really close to a lot of great food. Overall a awesome experience! Bed and shower was terrific. Especially liked the soaking tub and the robes! The front desk staff was very friendly and accomodating. I would come back here again and again.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Roving720559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OswegoHotelManager, General Manager at The Oswego Hotel, responded to this reviewResponded 21 June 2018

Thank you! We appreciate you positing a positive review and we are thrilled you had a wonderful stay with us. Come back again soon so we can continue to deliver on a wonderful experience time and time again.


Kind regards

Suzanne Gatrell
General Manager - Oswego Hotel
President & CEO - Kingsbridge Management & Kingsbridge Management Group UK Limited

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

The first of June I traveled with my family to Victoria on the 1 year anniversary of my husbands passing. We had stayed at the Oswego a couple times before and loved it. Not this time. We had reserved 4 rooms. They wanted a deposit on the rooms upon checking in so I gave them my credit card and they took an agreed amount but the next day they took out a lot more and put on pending for deposit. Fine, except when the bills came in none of it made any sense so went to front desk. Long story short, they held the Deposits until they expired by the credit card company 10 days later. If we had continued our trip they would of held almost $3000 on my credit card balance, after I was told they would be off within 24-48 hrs. I contacted them by email twice since I got home and they would not take it off. Lots of great places to stay in Victoria and have been to many different hotels and never had anything like this happen before. Rest of our trip was excellent but never will I stay here again. We have done several family vacations and no hotel has ever required a deposit like this. The service was par, had to stop at front desk to ask to have one of the rooms cleaned as it was not done the day before. We were gone by 9 every morning so there was no reason they missed as they were next door when we left that morning. We all love Victoria but never will darken these doors again.

Stayed: June 2018, travelled with family
2  Thank 962jeanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OswegoHotelManager, General Manager at The Oswego Hotel, responded to this reviewResponded 19 June 2018

Thank you for your loyalty and for previously staying with us.

I apologize for any dissatisfaction with regard to any aspects of your recent stay. It is standard in all hotels to take a pre-authorization at check in and this same policy has been in place at the Oswego for the 11 years it has been open. A deposit was not taken. A pre-authorization was taken (hold of funds) for your accommodation charges, taxes and incidentals. When you depart the hold on your credit card is released by the hotel and this occurred.

However, it can take up to 10 business days for the bank or credit union to release that hold. Unfortunately we have no control over the policies of your banking institution.

Its my understanding that our team have followed up with you directly. We will follow up with the team regarding the lateness with Housekeeping one morning

Kind regards

Suzanne Gatrell
General Manager - Oswego Hotel
President & CEO - Kingsbridge Management & Kingsbridge Management Group UK Ltd

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Reviewed 17 June 2018

Stayed for 2 nights in beautiful Victoria. The hotel is in a very good location just a few minutes from the waterfront in what seems like a mainly residential district.
The 2 bedroom suite was just what we wanted and had everything we needed including bath robes - but strangely no safe.
There is also free wifi which is always good,and the lovely little bar/restaurant provides a tasty small menu.
Would definitely stay here again.

  • Stayed: June 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank lovetoholiday2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OswegoHotelManager, General Manager at The Oswego Hotel, responded to this reviewResponded 21 June 2018

Thank you for choosing to stay at the Oswego hotel. We recognize that there are many choices of hotels in Victoria.

We are so pleased you enjoyed the service and amenities that the Oswego offers

We do offer safes at the front desk for our guests.

Perhaps on your next stay with us you can enjoy one of our jazz or piano nights in the O Cafe & Bistro

Come back again soon

Kind regards

Suzanne Gatrell
General Manager - Oswego Hotel
President & CEO - Kingsbridge Management & Kingsbridge Management Group UK Limited

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

This hotel is in a great location just away from the main attractions. Making it peaceful and relaxing. It's an apartment hotel and everything you need is available. For the size of the suite we found the bedroom very small. The bed was very comfortable and the bathroom was wonderful. The staff in the restaurant were friendly and helpful. The meals were delicious but a little pricey. We enjoyed our stay there and would definitely recommend it.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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