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All reviews snug pub mineral pool kate's cafe ocean view hot tubs are boutique suite beautiful hotel steam room heated floors downtown victoria spa services soaker tub separate shower short drive residential area beautiful room vancouver island
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Reviewed 17 July 2018 via mobile

We have always stayed near the harbor but this time decided to change it up. This hotel was perfect. The room was very nice but what made it great were the people - great service everywhere - dining, room service, at the pool etc. Everyone was professional and friendly. Highly recommend!

Stayed: July 2018, travelled with family
Thank Doofen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2018

We had a lovely three day stay at the beach hotel. The pool and hot tub amazing! We had a room with a beautiful view of the ocean. Service was very good and small but functional fitness room was appreciated. It is a 10 to 15 minute drive from the downtown harbor area. Transportation was generally easy to obtain.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank LizMom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018

Great property, beautifully appointed hotel rooms and great service. The gardens and pools were well kept and had incredible views. Love that the pool is warm, like bathwater. Enjoyed the food here as well, good meals at the onsite restaurant, the Snug.

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
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Thank moosab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2018

A relaxation, health and wellness spa that does not take itself to seriously, no eyebrows will be raised if you chase your treatment with a stop at the patio bar for a martini on your way to soak in the fabulous mineral pools overlooking the ocean! The British style pub has great food and service and a fun party vibe, that said our room and many others were very noisy at night - if you can't beat them, join them! The rooms are large, and lovely, and the bathrooms are royal. Friendly staff, but as mentioned by others, the shuttle pickup is unreliable. They did pay for a cab when we called inquiring about the missing shuttle, so problem solved quickly and pleasantly.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
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Thank scottijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2018

Fantastic experience. Very much hope to return. Great location and comfortable in every possible way. The staff could not have been more helpful. Special mention must be made of Dillon, the concierge. He is world class and provided pre-arrival as well as post-arrival assistance that was exceptional.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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