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Reviews (1 471)
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Reviewed 3 weeks ago

We were displaced from our nearby condo due to an unexpected flood and checked in at the BW Chateau Granville at midnight.
I was able to call a couple of hotels for a quick price comparison and BW Chateau Granville offered the best rate.
We received excellent service from check in to check out (a week later).
Our suite had been updated and had one of the best hotel bathrooms including a heated toilet seat with bidet options!
The king bed was awesome and TVs at our fingertips.

We ate most meals at The Edge restaurant downstairs and every dish we had was delicious, good prices and a perfect atmosphere.

Staying at the BW Chateau Granville was a pleasure.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Carmella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 2 weeks ago

Dear Carmella,

Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are happy to hear that you enjoyed your stay with us and you appreciated our comfortable suites offering great in room amenities as well as our menu options and the atmosphere at the Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience.

Thank you for choosing our hotel and we look forward to welcoming you on your next stay in Vancouver.

Best Regards,
Andrew Brownrigg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Another busy summer weekend in Vancouver! Stayed here and enjoyed an upper floor room (14th floor) - room was nice, large windows, comfy bed. The view was not classic Vancouver but it was still great! Room was clean and housekeeping staff were very good.

As there was lots on the go: dragon boat races, jazz festival and a charity run in Stanley Park, not much time spent at the hotel.

Location is good, handy to most things, easy to walk to and from. If night life is your thing you are right at the Granville Street entertainment strip.

Enjoy Vancouver it is a great place to visit.

Stayed: June 2018, travelled as a couple
Thank SBYVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 2 weeks ago

Dear SBYVR,

Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on TripAdvisor.

It was a pleasure to have you stay with us and we are glad that you enjoyed our comfortable suites as well as our central location.
We will pass on your great feedback to the housekeeping team. We hope you will visit our beautiful city again soon and please let us know if there is anything we can do to make your next stay more memorable.

Best Regards,
Andrew Brownrigg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed at this Best Western on our way to a cruise. We booked a suite on best Western Points and it was very spacious, clean and quite. The lady at the front desk were very helpful in relation to finding a restaurant for lunch. Service in the restaurant attached to the hotel was a bit slow for supper but, the staff were very friendly. It was only a $7.50 taxi to the cruise terminal and $31 from the airport. All in all this property is a good choice.

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank E8835WRkennethm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 3 weeks ago

Dear E8835WRkennethm,

Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious and comfortable suites as well as our friendly staff. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable.

Thank you for choosing our hotel and we hope you will visit our beautiful city again soon.

Best Regards,
Andrew Brownrigg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Front desk staff and bellboy who assisted me, was very friendly. To my great surprise, I discovered my bedroom was not just a regular bedroom but it had a livingroom, small kitchen area (coffee machine, microwave and small frig) and a second tv. plus a working desk.

Three bonuses - in the livingroom area a window that opened, in the working desk area was a door leading to a balcony and the third, another window in the bedroom area.

The rooms were clean including the bathroom, but the carpet could use replacing.

Room Tip: Make sure the balcony door is locked at all times. Also, keep the window in the you are not sleeping in, closed.
Stayed: June 2018, travelled with friends
Review collected in partnership with this hotel
Thank justretiredbogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 3 weeks ago

Dear justretiredbogo,

Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious and comfortable suites with balconies, our room amenities as well as our friendly staff. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable.

Thank you for choosing our hotel and we hope you will visit our beautiful city again soon.

Best Regards,
Andrew Brownrigg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I've always enjoy my stay at Chateau Granville. The room was comfortable and I like my room higher and they were able to accommodate me. The reason for me is simply the noise factor. However it would make the trip better on days that I am unwell to stay I the room and watch television. The channels that are missing and I would recommend that Chateau Granville get is the Food Network channel, Detour, Peachtree, Showcase, Cosmo would be very nice.


Stayed: June 2018, travelled on business
Review collected in partnership with this hotel
Thank rachelbyers2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 3 weeks ago

Dear Rachel,

Thank you for choosing to continuously stay with us at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on TripAdvisor.

It was a pleasure to welcome you back and we are glad to hear that you love our comfortable rooms. We are currently working on getting more TV channels so you should be able to enjoy some of them on your next stay with us. We truly value your feedback, which will help us to improve our overall guest experience.

We all look forward to welcoming you back to the Chateau Granville in the near future.

Best Regards,
Andrew Brownrigg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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