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“Very, very disappointing.”

The Rocky Mountaineer
Ranked #38 of 186 Tours in Vancouver
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Experience the Rockies by rail! Rocky Mountaineer offers five luxury rail routes to discover the beautiful Pacific Northwest!
Reviewed 28 June 2018

We opted for the Gold Leaf, 2 week tour, round trip from Vancouver. Only after we arrived, were we told there might be a rail strike that could impact our trip, information that would have been helpful to know beforehand. Although the company had known the strike was a possibility for quite some time, it was abundantly apparent that the company did not prepare any kind of contingency plan in the event the strike did happen. When the strike happened, it was chaotic with no kind of organization. Because of the strike, one of the most scenic legs of the trip was cancelled. While this was obviously disappointing, the company added insult to injury by herding the whole group, both silver and gold leaf, onto packed buses and then herding us to two "community centers," one for breakfast and another for lunch where we stood in long lines for the food that was terrible. Knowing that the strike was a possibility, they could have had decent buses available as well as appropriate eating places for us lined up. Having spent a ridiculous amount of money for gold leaf service, then standing in line with hundreds of other passengers for sub-par scrambled eggs was outrageous.
The other issue did not have anything to do with the strike. When we arrived at our destination hotels where we would be staying overnight and going on tours the next morning, there was not a Rocky Mountaineer representative in sight! At the designated pick up spots there were other tour groups and other tour buses and people were not sure which bus to use--there were no signs on the bus dashboards-- and people were trying to determine which bus was theirs. Again, given the price tag for this tour, Rocky Mountaineer should have had one of their representatives there to direct us to our buses. One morning it was pouring rain and there was a poor woman huddled under her umbrella, totally bewildered about which bus was hers. My husband checked with the various bus drivers and was able to assist her but, shame on Rocky Mountaineer for leaving everyone to fend for themselves once we were off the train. Even a sign in the lobby would have been helpful.
The train itself was lovely with big windows for viewing the beautiful scenery and the staff was attentive. The meals were okay, but far from the amazing gourmet meals advertised.
We noticed that many of the glowing reviews here were by travelers who went on one or two legs, not the full two week trip. We would never travel with Rocky Mountaineer again, and we have already advised friends who were thinking about taking the trip against it. We further told them that should they want to do the trip to only do a leg or two--not the longer trip we took.
By the way, the company did give us some money back but, given what we paid in comparison to what we got, the amount was chump change. We were very disappointed with the lack of professionalism and customer service overall.

3  Thank Spindrift24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 3 July 2018

Hello Spindrift24,

Thank you for this review. We are sorry to hear that your journey was interrupted by the unfortunate Canadian Pacific strike. Our first priority in these rare situations is to get our guests to their destination safely, with minimal impact. Our onboard team did their utmost to make the day on the motor-coach enjoyable and I am sorry that we did not meet your expectations. We welcome your feedback on how we can improve in the future and truly hope that you are able to keep fond memories of the beautiful Canadian Rockies.

Kind regards,
Ashley

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"gold leaf"
in 1 198 reviews
"lake louise"
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"train trip"
in 327 reviews
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in 245 reviews
"dining car"
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"canadian rockies"
in 293 reviews
"day trip"
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"dome car"
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in 93 reviews
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in 84 reviews
"overnight stop in kamloops"
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"red carpet"
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"treated like royalty"
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581 - 585 of 5 679 reviews

Reviewed 28 June 2018 via mobile

We recently spent 2 days on the Rocky Mountaineer travelling from Jasper to Vancouver and staying for a night in Kamloops
We travelled in Silverleaf.Everything about it was amazing.We loved the scenery,the coach was very comfortable and we were well entertained and looked after by the carriage hosts.My husband has to have gluten free food and he was well catered for.We met some lovely people who helped to make the journey even more memorable.
Can’t think of one single negative ....everyone should do this trip when visiting this area of Canada

Thank lizp380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 29 June 2018

Hello Liz P,

Thank you very much for this five-star review and recommendation. We are thrilled that you enjoyed the train comfort, views, and service in SilverLeaf Service. Being onboard is a unique, wonderful opportunity to socialize with other guests and we are pleased that you enjoyed it. Our onboard chefs will be happy to note that the special dietary meal options were a tasty treat for your husband. I hope that you keep lasting memories and photographs of your time in the Canadian Rockies.

Kind regards,
Ashley

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Reviewed 27 June 2018 via mobile

Fantastic service. Must do the gold leaf, paid a bit extra but well worth it drinks included, but if you want more you need to ask for it, although we were in the last row of our carriage. Views were spectacular. Luggage is delivered straight to your hotel room. Food was definately first class.

Thank 74elfriedes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 28 June 2018

Hello Elfriede S,

Lovely to hear that you enjoyed all of the elements in GoldLeaf Service. The Canadian Rockies are a rare and beautiful gift, and it is our pleasure to share them with our guests each season. Your comments regarding seamless service and gourmet cuisine are truly appreciated by the whole team. I hope that you have had a good journey back home.

Kind regards,
Ashley

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Reviewed 27 June 2018

Everyone on this tour was amazingly knowledgeable and was there to make sure you had a great day each from morning till night. The transfer of luggage from place to place was so helpful and one had no worries.
Supper trip, the train was outstanding and the scenery and wildlife was there thoughout the trip. Service was at its best.

Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 28 June 2018

Hello Donna P,

Thank you so much for this review of your Rocky Mountaineer experience. I am thrilled to read that you enjoyed the seamless service and luggage handling. As a team, we try to take care of as many details as possible, so that our guests can focus on the beautiful scenery passing by. It was our utmost pleasure having you onboard and we hope that you keep life-changing memories of your journey.

Kind regards,
Ashley

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Reviewed 27 June 2018

Overall, very nice trip. Just not worth the extremely high cost. We took the Goldleaf level Rainforest to Goldrush trip in mid-June, where the train started in Jasper, to Quesnel, Whistler, ending in Vancouver. We started in Calgary with RM, and they use a motorcoach thru Banff, Lake Louise, and Jasper. While the domed train is beautiful, and the area near Jasper is beautiful, a few hours out of Jasper it became a "tree tunnel" with none of the big views advertised. We were in seats on left side of train, and spent most of the day looking at an embankment or tree tunnels. Very disappointing. The Sandman Hotel in Quesnel used by RM is awful. Run down and dirty, with stopped up shower full of bacteria. Made that 1st day a BAD day. 2nd day to Whistler, views got better and were nice, particularly from afternoon on (morning was just some swampy marshy areas). We liked Fraser River Canyon. Whistler is a great town. Wish we had been there longer than one night, but RM does not offer that option. Best scenery is Banff, Lake Louise, and Jasper, where you are taking a motorcoach anyway. Best plan is to fly to Calgary, get car, drive to Banff, Lake Louise and Jasper, then reverse route back to Calgary. No train needed. Good roads and easy drive. You will see all the best scenery that way. Domed train is lovely, and meals in dining car are nice. RM is stingy on the "shared" deserts. Stingy on offering only trail mix as snacks. For the high price, RM needs to be offering fresh cookies or brownies or ice cream. Days on train start extremely early and go for at least 12 hours, if train stays on time. They got our bags at 5:15 the 1st day! So unless you like to get up early, that schedule is not restful. We enjoyed the RM train, but did not think it worth the money. So if you are very rich and won't feel ripped off by overpaying, by all means, do it! It is fun. If not rich, and your money matters to you, don't do it, and see the best area easily by car or motorcoach.

4  Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 28 June 2018

Hello chopperjune2018,

Thank you for this review of your Rainforest to Gold Rush journey. I am saddened to read that the scenery along the route did not live up to your previous expectations. I am, however, glad to read that you enjoyed the glass-dome windows in GoldLeaf Service. Your feedback regarding accommodation is appreciated and will be passed along for further review. I hope that you have had a good journey back home and are able to keep fond memories of your time in the Canadian Rockies.

Kind regards,
Ashley



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