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Reviewed 10 September 2021

I like the fact that I don't have to drive around edmonton. Most of my shopping is done in the mall. Whenever we have to many bags we just simply take them to the room. The movie theater is just a 3 minute walk away which is great

Date of stay: September 2021
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Thank j0rdanlar0cque
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fantasyland Hotel, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 10 September 2021

Thank you for sharing your experience with us We are glad that you and your family had a great family get away with us. We are glad that everything is almost back to normal, and that most families are out to enjoy the days of Summer. The Fantasyland Hotel is great option for a quick getaway as the hotel has indoor access to the West Edmonton Mall, which makes it very convenient for our guest to shop over 800 stores, dine at various restaurants and food court that offer different delicacies, as well as enjoy the indoor attractions that the mall has to offer such the World Waterpark, the Galaxyland, Professor Wem’s Mini Golf and many more. We are happy that you enjoyed your stay with us, and we hope to see you again soon. If you wish to book ahead, please do call our Reservations Department at 1-800-737-3783.

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Reviewed 9 September 2021

Hotel room was clean however access to the room was near 8pm when we were told it would be around 4pm. Hotel front desk staff were aware they were short staffed on housekeeping which was causing hours of delay in accessing the rooms however, no mention was made at time of booking or upon arrival that there would be delays in accessing the room. Please be transparent and honest with the customer - that would have been much better than waiting for 4 hours for our room!

Date of stay: August 2021
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Review collected in partnership with this hotel
Thank LMDSLF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fantasyland Hotel, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 10 September 2021

Thank you for taking the time to post this review & sharing your experience with us. We are glad that you and your family had a great family get away with us. We value our guest’s feedback to help us improve. Once again we apologize for the inconvenience. Hope to see you stay with us once again. If you wish to book ahead, please do call our Reservations Department at 1-800-737-3783.

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Reviewed 9 September 2021

The room was very cool. Space theme. It lived up the the decor expectations. As you can imagine, it was honestly very hard to what volume we were. We could hear, as we passed by other rooms, they seemed loud, families inside and such. The tvs were big but very annoying to control. The most volume you could put them up to was 30, the lowest was 10. This is very strange. Fast forward to us settling into our room. We have absolutely no concept of the volume at all. We rented a movie, got into the jaccuzi and were having a wonderful time. The jacuzzi really only had two modes, very soft jets or VERY HIGH powered. We turned the tv up, in order to hear our movie over the Jacuzzi and then about half an hour in, there is BANGING on the door. It honestly scared us half to death. NO PHONE CALL. no notification. full blown security was at the door. They told us we needed to be basically silent immediately. We could turn the tv down, but even as low as it can go it's not quiet enough. So we had our night completely ruined, were scared half to death and had a terrible time. It was the thing I was looking forward to the most on the trip and it was honestly awful. I couldn't sleep because I was so angry. The next morning, I spoke to the front desk, demanding a refund. They refunded me the movie, but told me they didn't have anything to do with the security. I couldn't believe it. I'm still so mad and will tell anyone and everyone I know not to stay here. Why wouldn't they call us?????

Date of stay: August 2021
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Review collected in partnership with this hotel
Thank sisforsharon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fantasyland Hotel, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 10 September 2021

Thank you for sharing your feedback with us. We are sorry to hear that we did not meet expectations. We value all guest comments as this helps us improve on. If you wish to speak to someone directly, please email us at rooms@flh.ca with the details to your stay, your name and contact information.

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Reviewed 9 September 2021

Hotel location is very accessible to get food and dine-in to the nearest restaurant from the mall. We had a great time at the mall and its attractions. We will book again in this hotel when we again visit Edmonton.

Date of stay: September 2021
    • Value
    • Location
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    • Service
Review collected in partnership with this hotel
Thank Franz1212
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fantasyland Hotel, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 10 September 2021

Thank you for sharing your experience with us We are glad that you and your family had a great family get away with us. We are glad that everything is almost back to normal, and that most families are out to enjoy the days of Summer. The Fantasyland Hotel is great option for a quick getaway as the hotel has indoor access to the West Edmonton Mall, which makes it very convenient for our guest to shop over 800 stores, dine at various restaurants and food court that offer different delicacies, as well as enjoy the indoor attractions that the mall has to offer such the World Waterpark, the Galaxyland, Professor Wem’s Mini Golf and many more. We are happy that you enjoyed your stay with us, and we hope to see you again soon. If you wish to book ahead, please do call our Reservations Department at 1-800-737-3783.

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Reviewed 8 September 2021

Kids had alot of fun in the theme room and walking around mall we also went to the water park. Which was alot of fun for the bigger kids the Little kids wished there was more slides for them price for waterpark was extremely over priced

Date of stay: September 2021
    • Value
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Inspire61582780181
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fantasyland Hotel, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 8 September 2021

Thank you for sharing your experience with us We are glad that you and your family had a great family get away with us. We are glad that everything is almost back to normal, and that most families are out to enjoy the days of Summer. The Fantasyland Hotel is great option for a quick getaway as the hotel has indoor access to the West Edmonton Mall, which makes it very convenient for our guest to shop over 800 stores, dine at various restaurants and food court that offer different delicacies, as well as enjoy the indoor attractions that the mall has to offer such the World Waterpark, the Galaxyland, Professor Wem’s Mini Golf and many more. We are happy that you enjoyed your stay with us, and we hope to see you again soon. If you wish to book ahead, please do call our Reservations Department at 1-800-737-3783.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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