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Reviews (7 399)
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Reviewed 2 April 2018

We stayed at the Fairmont for 6 nights in February as part of a tour of Rockies ski resorts. After previously staying in small boutique-style lodges we were a little concerned that the Fairmont would be lacking in personality. It's a big hotel and a tourist attraction in its own right but we were delighted by the service and overall quality of the hotel. The room was great and definitely worth the extra for the view of the lake which we never tired of gazing out at. The classic Swiss restaurant was very good but after a day of skiing we enjoyed the Alpine Social bar even more; friendly staff, good food, ales and selection of gin! The shuttle bus to Lake Louise ski station was quick and convenient. Walking on the snow-covered frozen lake was magical, especially with the recently constructed ice carvings. Worth the walk to the end of the lake to see the frozen waterfall with climbers somehow doing the impossible. We also have great memories from the night time snow shoeing trip, led by an inspirational guide based at the hotel. Be prepared to jump into deep snow! Overall the stay at the Fairmont was a wonderful winter experience that we will remember for years to come, and we are planning to return in summertime.

Room Tip: The far end rooms can have views on two sides which includes the lake
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded 4 April 2018

Thank you for your kind words! We are so thrilled that you enjoyed our mountain hospitality at the Fairmont Chateau Lake Louise. Banff National Park is certainly a very busy and iconic place that I am very glad you were able to enjoy during your visit. We hope that you'll be back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

I stayed at Chateau Lake Louise a month ago for my friends birthday. I booked the lowest category room, however since I mentioned to the concierge team that it was my friends 30th, they upgraded us to an amazing Lake View Deluxe room, and it was absolutely spectacular. I could not have asked for more. They made us "President Club Member of the Day" and we also got free parking and some chocolate gifts in the room!
We both felt very special. The service was amazing and the staff were so friendly.
We ate at the pub in the hotel and the food was excellent and not too expensive!
The beds were so comfortable, as are all Fairmont beds, it felt like sleeping on a cloud. The room was huge and the view par to none.
I am very impressed by Chateau Lake Louise and I hope to be back very soon! :)

Room Tip: Corner room with Lake View
  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Nikkipie89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded 4 April 2018

Thank you for your kind words! We are so thrilled that you enjoyed our mountain hospitality at the Fairmont Chateau Lake Louise. We hope that you'll be back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

I brought my fiance for a ski to Lake Louise from Las Vegas. We purchased the Lake Louise Ski cards in order to save 50% on our room, & when we got to the hotel they wouldn't accept the card or discount us. The room was way too overpriced & all the restaurants are way too expensive, even the pub located inside the hotel had insane prices for food.
I was extremely upset that we didn't get the room discount because we specifically got the ski cards for this purpose. If I would've known they weren't gonna accept it, I would've book another night in Banff. Same room there was half the price & fantastic amenities.

Room Tip: Stay in Banff, same quality for half price!
  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank markowsky13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 9 April 2018

Dear markowsky13,

Thank you for taking the time to share your experience with us on TripAdvisor. We are very disappointed to learn that the service provided to you was below expectations, and we sincerely apologize for the inconvenience and confusion you described. Please know that we have launched an internal investigation in order to further review the circumstances of your interaction with our team.

markowsky13, we are committed to restoring your impression of our hotel, and have sent you a direct message to further assist you with the issues outlined in your review. We look forward to hearing from you at your earliest convenience.

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Reviewed 31 March 2018

lucky to have a table by the window- AMAZING! great service, friendly staff and a delicious meal on a spectacular sunny water day- a trip hilight. wonderful to be able to walk across the frozen lake and see families skating on the ice.

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank kathy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded 1 April 2018

Thank you for your kind words! We are so thrilled that you enjoyed our mountain hospitality at the Fairmont Chateau Lake Louise. We hope that you'll be back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

beautiful hotel and location - a little on the pricey side, but you need to do it at least once. It is located right on Lake Louise which is a beautiful setting. The staff is always great. The food choices are a bit limited for families.

Stayed: March 2018, travelled with family
Review collected in partnership with fairmont.com
1  Thank santo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, On behalf of the Executive Team at Fairmont Chateau Lake Louise, responded to this reviewResponded 1 April 2018

Thank you so much for your review! We greatly appreciate your feedback as it helps us to improve our quality and service for future guests. We hope to have the pleasure of welcoming you back to the Fairmont Chateau Lake Louise in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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