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Reviews (7 463)
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Reviewed 2 April 2018 via mobile

Beautiful buildings with amazing views chalked full of history. Great restaurants with the always incomparable Fairmont staff. This is a great place for not only a stay, but special occasion meals, group gatherings or just a visit to the spa.

Stayed: June 2017, travelled with family
Thank JMRT13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 April 2018

Dear JMRT13,

Thank you for the lovely comments! It sounds like you had a wonderful time here at the hotel and hope we get the chance to welcome you back again soon.

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

This hotel is fantastic. A maze, but fantastic. My one regret is not staying on the gold floor. Room, restaurants, atmosphere and helpful staff. This hotel has everything and the conference was taken care of by the expert staff. Would definitely stay again.

Stayed: March 2018, travelled on business
Thank jklitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 April 2018

Dear jklitt,

Thank you so much for the comments and taking the time to post this review. We are delighted that you had a great stay and hope we get the chance to welcome you back again sometime soon.

-Fairmont Banff Springs

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Reviewed 1 April 2018 via mobile

I was there for a business conference in late March 2018. My family decided to join me because our kids were on Spring Break and we love to ski! The hotel staff was exceptional! One woman in particular, Teriska, from the front desk exceeded all expectations! We ended our week with a first class dinner at the 1888 Chop House, which was a great way to end the week.

Stayed: March 2018, travelled on business
2  Thank SRB33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 April 2018

Dear SRB33,

We are delighted to learn that you had a wonderful conference and that your family was able to take advantage of the wonderful skiing conditions we have had this year! Thank you for the review and taking the time to post it - something we truly appreciate! Come back for a visit again soon.

-Fairmont Banff Springs

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Reviewed 31 March 2018

Enjoyed a three night stay in early March, 2018. Stayed on the Gold floor and enjoyed the amenities: great breakfast in the Gold Lounge, Munchies at 5 PM and dessert at 8PM. also a quiet place to read and relax at any time of the day. My wife enjoyed the Spa, it is wonderful. We had a nice King room ( not on the Bow Valley side) but still with a nice view over the back of the hotel. The room and service was very nice. My only complaint is the tiny bathroom. We enjoyed three different restaurants over the three nights. All were excellent without being outstanding.
Expensive , but I will always come back , because Winter or Summer, this hotel is a gem not to be missed!

Stayed: March 2018
1  Thank BigBearS_46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 April 2018

Dear BigBearS_46,

Thank you so much for the lovely comments and review, something we truly appreciate. The castle is really such a magical place to visit anytime of the year and hope we get to welcome you back again in the summer!

See you soon,

-Fairmont Banff Springs

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Reviewed 31 March 2018 via mobile

My style of hotel, much like a Vegas hotel grand, convenient and helpful staff. The rooms are of Fairmont quality and very comfortable, the amenities are excellent.
Much like a Vegas hotel if your unlucky they will be hosting large conference parties that makes the hotel feel a little busy.
My biggest gripe are the subtle rip offs. The Parking charges are astronomical for hotel guests, the general long running gripe about resort fees that Fairmont loves to take to the max. The amenities included seem like everything but you have to be careful, Tennis included, the bowling center facilities included (Not the Bowling). As a note the bowling facilities feels like a run down youth club.
Foods not cheap in the hotel and there’s similar affair and cheaper in Banff townsite. The restaurants in the hotel are hot and miss some great some not so.
We found multiple false charges on our bill and had to get them removed.
I think they could so so much more with the pool area, it feels like it’s becoming a little rundown and it’s a shame considering the setting. They should take a note out the Fairmont whistlers book.
That said it’s a very nice hotel, I like the brand and will return.

Stayed: March 2018
1  Thank PilotReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 3 April 2018

Dear PilotReviews,

Thank you for the review and for your comments and feedback, something that we truly appreciate and will share with our Leadership team for further review. We otherwise hope you had a great time in Banff.

-Fairmont Banff Springs

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