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Reviews (2 403)
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All reviewsgreat locationchinook restaurantpillow menucar washeucalyptus steam roomunderground parkingper daybow rivercentral locationthe main streetroom was largegreat place to staybreakfast buffetshops and restaurantsfront desk staffbit datedking bed
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Reviewed 2 April 2018

We have stayed here many times when skiing. The hotel is in a great location, convenient to the ski bus and consistently high quality. Always very clean, up to date with large rooms with all the necessary items on our checklist.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Sandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 3 April 2018

Dear Guest,

Thank you for your loyal patronage! Thrilled we can continue to be your destination hotel of choice when you visit Banff!

We look forward to welcoming you back!

Warm regards,

Steven Schultz
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Everything was great! The room was a little dated but very clean. We would have liked the water in the lobby to be set out later as we went for some at 9 and it was gone already. The drink machine was also out of water when we went.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ddiemert30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 3 April 2018

Dear Guest,

Thank you for providing us this review. I apologize the water station was taken down prior to you getting a chance to enjoy, but I'm pleased you did enjoy your experience otherwise.

We hope to have the opportunity to welcome you back.

Warm regards,

Steven Schultz
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

This is the place to stay if you want fabulous serve great rooms and outstanding staff . The location is perfect close to everything . We had a great sleep very quiet at night and have already booked for our next trip here.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alandkarin2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 3 April 2018

Dear Guest,

Thank you for choosing the Banff Park Lodge and I'm thrilled you enjoyed your time with us!

We look forward to welcoming you back!

Warm regards,

Steven Schultz
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Wifi should be free for hotel guest, most people only need wifi for a hour a night. Hotel parking for pickup 4x4s is a problem trucks can't use underground parking . Hot tubs should be located outside

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank spstoodley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 3 April 2018

Dear Guest,

Thank you for providing us this feedback. We highly appreciate and value comments from our guests and I'm please you enjoyed your overall experience!

We have chosen to make certain amenities a la carte, including Wi-Fi, in order to keep our rates unbundled and therefore not inflated with items you may or may not use. This allows us to keep our rates highly economical compared to our competitors.

Warm regards,

Steven Schultz
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We hace stayed here 2 times now once just adults and the most recent a family trip our kids enjoyed the lodge suite so much as well as the pool! The location is great and very convenient to all the great shops

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sheenachacana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 31 March 2018

Dear Guest,

Thank you for choosing the Banff Park Lodge twice now! Thrilled that you enjoyed both of your experience, whether it was an quick, getaway or your most recent family retreat!

We hope to have the opportunity to welcome you back!

Warm regards,

Steven Schultz
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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