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Reviewed 28 June 2018

Our trip at Vidanta Grand Luxxe was awesome. Our consierge Griselda, was so helpful and made our experience so comfortable, her kindness and helpfulness was out of this world. The staff at ever location was so helpful and kind. I cant wait to comeback and share this experience with more friends.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Addison K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Grand Luxxe at Nuevo Vallarta, responded to this reviewResponded 14 August 2018

Dear Addison, K.

For us it is an honor to read your comments, its what motivates us to continue in our task to be the best Resort in the region.
We always work thinking of being the destination that our customers dream of to enjoy their vacations.

We hope to welcome you back soon.

Best regards
Grand Luxxe Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

I absolutely love this resort! I went to the beach club multiple times, I received excellent service from Lizbeth the pool manager and Lizbeth with the Joy Squad and Dante the server, they make you feel like you are part of the family and make sure you have everything you need and are happy with your time here!
Best place we have stayed in Puerto Vallarta! It is so beautiful here, but the people make it ten times better!
Highly recommend!

Date of stay: June 2018
Trip type: Travelled with family
1  Thank shannon0721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Grand Luxxe at Nuevo Vallarta, responded to this reviewResponded 14 August 2018

Dear shannon0721

For us it is an honor to read your comments, its what motivates us to continue in our task to be the best Resort in the region.
We always work thinking of being the destination that our customers dream of to enjoy their vacations.

We hope to welcome you back soon.

Best regards
Grand Luxxe Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

A luxurious stay in a beautiful resort. We had the good fortune to stay in the Residence with all the amenities and luxury of a pampered stay. But what is most impressive is the graciousness of the employees who made the stay that much more enjoyable and memorable. The kindness of many need to be recognized--Gemma, Perla, Carmelo, Raquel, Luis, Silvia and Emanuel (Joy Squad!). In addition, the food was delicious
and we went to the Fiesta on the beach--so enjoyable and the food was exquisite. Muchisimas Gracias y un placer estar in Vidanta.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Tenukitravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Grand Luxxe at Nuevo Vallarta, responded to this reviewResponded 14 August 2018

Dear Tenukitravels

Thank you very much for taking the time to share your comments! We are glad you enjoyed a wonderful experience as you have mentioned. At Grand Luxxe we strive every day to give the best service to our guests and it is a real pleasure to know that your stay was an unforgettable experience.

We will gladly share your comment with our staff who will be proud to have made your vacations an incredible experience.

We hope to host your vacations again!

Warmest regards
Grand Luxxe Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

The service is amazing and the attention is really personalized. Lizbeth Zamorano provided an amazing experience taking care of us in the beach club. The views all around the hotel are amazing, and all the personnel is really nice.

Date of stay: June 2018
Thank Jessica Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Grand Luxxe at Nuevo Vallarta, responded to this reviewResponded 14 August 2018

Dear Jessica Z

Thank you for taking the time to provide us your feedback about your recent stay with us.

We hope to welcome you back and impress you once again.

Best regards
Grand Luxxe Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

This was an interesting trip being as I was apprehensive traveling to Mexico with all the hype by the United States traveling to Mexico. I was so surprised to see what this resort and facility had to offer. Traveling thru villages and experiencing the culture safety was not ever a concern. The Grand Luxxe was then an added surprise. From the outstanding accommodations to the staff members it is the best family vacation I have been on. What truly made this vacation truly special and stand out above all the rest was Gricelda who was the concierge on our floor. Anything we needed she was there to help us. My wife suffers from medical struggles which has always made thing a little dificult traveling and she helped us with everything. To the point of it being effortless on our part. I have never traveled somewhere where not only is the service impeccable but she truly cared how we were doing. The cleaning staff was amazing friendly and a joy to talk to. I could go on and on about how nice this place is. Because of the experience and Gricelda I decided to buy A timeshare here as this is at the top in regards to travel.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank 887brent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Grand Luxxe at Nuevo Vallarta, responded to this reviewResponded 14 August 2018

Dear 887brent

Thank you very much for taking the time to share your comments! We are glad you enjoyed a wonderful experience as you have mentioned. At Grand Luxxe we strive every day to give the best service to our guests and it is a real pleasure to know that your stay was an unforgettable experience.

We will gladly share your comment with our staff who will be proud to have made your vacations an incredible experience.

We hope to host your vacations again!

Warmest regards
Grand Luxxe Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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