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Reviews (4 534)
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Reviewed 2 April 2018 via mobile

This trip was a short one as we wi be back in November . As usual the Place was wonderful, the food was great and of course, the Staff were fantastic ! Tino and His boys that move tons of luggage ,the staff at La Bamba (Erika, Antonio & Jonathan) our good friends at Amalfi ( Luigi Avantario & Jose Garcia)our friends at Los Palomas ( Ezequiel & Ricardo )the fun friends at The Mai-Tai ( Jackelin & Vanessa )our good friend at The La Pergola ( Gerry )a very good friend in the Old Lobby Lounge ( Judith Cervantes )and a very lovely and dear friend, that can be seen all around The Marival ( Maria-Dulce Gaspar ) I must say that all the Staff that we deal with from the Reservation Area , The Concierges and the Cleaning Staff are very friendly , that is why we have been here twice a year for four years and will continue to come back - it is like coming to see your family !!

Stayed: April 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Resort & Suites, responded to this reviewResponded 3 April 2018

Dear Okenw,
Thank you for sharing your such a wonderful review of your last trip to our resort.
We love reading from our repetitive guests and every single one of your visits is a fantastic experience (even if its a short one). Your loyalty and love for the Marival Family is a true honor and our biggest inspiration.
We are proud of the amazing job everyone in our staff does on a daily visit and we will share your comments with them.
Thank you for choosing us over and over again. Your big Marival Family will be waiting for you in November.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

The staff at the Martini bar, Dalia, Chris and Gustavo, were fun and accommodating. The piano player was superb! Made for a great place to spend an evening. The Mediterranean restaurant was a fun place for dinner - ask for Rene as your waiter!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank 773Anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Resort & Suites, responded to this reviewResponded 3 April 2018

Dear Anne
We are thrilled to read you had such a great time at the M&M bar and appreciate you sharing your experience on this website.
Your feedback is our biggest motivation. Dalia, Chris, and Gustavo from the Margarita & Martini bar will be delighted to read your review. Rene, at la Pérgola, will also be thankful for your kinds words.
Thank you for your recommendation and we will love to welcome you back soon.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

This was our second Spring Break at Marival. Last year, we were with some other folks, who have kids, and this year it was just the two of us. Knowing the lay of the land was nice, but we also had a lot less patience for certain things this go around.

The buffet food is mostly miserable. You can put together a decent meal, but the tolerable options get old quickly. The dinner restaurants are good though, and the bars have some name brand liquor, which isn't always the case at all-inclusive resorts.

There are adult-only areas, but there are a lot of kids, and apparently the inmates run the asylum during Spring Break. Pack some patience...and some noise-canceling headphones.

There are no designated smoking areas, meaning people can and do smoke literally everywhere: at the table next to you during a meal, on the beach, at the pool, at the kids pool, the elevator, enclosed corridors, and in public restrooms.

That said, there are a lot of great things about the Marival experience that make it an excellent value. The location is stunning; the grounds are beautiful and well-kept; there are tons of free activities; and there's a good variety of bars and dinner restaurants - all complimentary. But most importantly, the staff are terrific! They work really hard to keep the machine running seamlessly, and it's commendable.

Some special shout-outs include: Oscar, the bartender, and Pedro and Carlos, the runners, who took great care of us, and everyone else, at the adults only pool; Josefina and the bartenders made a pre-dinner cocktail at the M&M Bar a nightly must; and Rene at La Pergola and Joel and Zuleima at Las Palmonas stood out among an overall fantastic waitstaff at all the restaurants and bars.

While we obviously enjoyed our first trip enough to come back, the less-than-favorable aspects this time make us want to explore other options next year. Would we come back? If the price is right - absolutely.

Room Tip: Rooms overlooking pool and/or main areas are extremely loud.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Resort & Suites, responded to this reviewResponded 2 April 2018

Dear John,
We would like to thank you for sharing your honest opinion about your stay at Marival Resort & Suites. We are happy to read that you enjoyed your time with us, as well as our facilities and exceptional staff.
Also, we genuinely regret hearing that there were quite a few elements that didn't meet your expectations. We are surprised to read you didn't thoroughly enjoy our buffet options. Our Food and Beverage Manager has received your comments about the food quality and we assure you, we will take action to ensure we offer a quality service at every time.
As for our adult-only pool, we are a family oriented resort, but understand the need for this areas to be restricted. We are sorry f the ruled we not imposed to their full extent and we will be reviewing this incident closely.
Thank you again for sharing with us your constructive comments. We hope you allow us an opportunity in the future to demonstrate that we really listen to your comments and take the necessary measures to ensure we fully meet your expectations. Thank you for your patience and understanding on the matter.
Wamr regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We always have a great time at Marival and love the shows every night. The animation staff was absolutely amazing! Ruben, Bibi, Carali, and Adriana are the best part of our trip! We have been to Marival 10 years in a row and we will be back next year! GO TEAM MARIVAL!

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank smwags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Resort & Suites, responded to this reviewResponded 2 April 2018

Dear guest,
Thank you for sharing your experience and choosing us for your vacations. We are thrilled that our staff could give you an amazing experience at our resort. Your feedback very appreciated as it motivates us to continue offering a great service. Ruben, Bibi, Carali, and Adriana will love to read your kind comments.
We look forward to welcoming you again in the future.
Saludos,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

This place is great for families. We had 2 preteens and 2 toddlers. The kids’ pool was wonderful for the little ones and the older boys liked it too. The teens’ club area kept the older boys busy with ping pong, pool and the arcade. Everyone said they’d go back. The food was fine but nothing to rave about. One of the only complaints is the self-serve ice cream bar where we saw one boy put his fingers in each ice cream container to taste -not particularly sanitary. We had difficulty getting into the restaurants requiring reservations. I was told that people book online in advance, something I hadn’t known about before .

Room Tip: Request in advance
Stayed: March 2018, travelled with family
1  Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Fernande5, General Manager at Marival Resort & Suites, responded to this reviewResponded 2 April 2018

Dear Sharon,
Thank you for sharing your comments about your most recent experience on our property.
We are thrilled that our staff could give you an amazing experience with us and that you enjoy our resort, designed for all ages.
We work hard to offer great vacations to every guest, and we appreciate your feedback as it helps us improve every day. The ice cream bar is always a kid's favorite, and we will review the placement to ensure it is as safe as enjoyable.
We do understand that our specialty restaurants are quite in demand, therefore booking them can become complicated. For this reason, we have updated the restaurant section of our webpage to allow guests to book their dinner at specialty restaurants one week before arrival. We recommend doing this in the future so you can enjoy the delicious dishes of your favorite restaurants.
It is our goal to make all of our guests feel at home and to have memorable vacations, and your comments are the foundation for our growth. Thank you for your feedback, and we hope you will give us a chance to host you again, so you can appreciate the improvements, and enjoy the vacations you deserve.
Warm regards,

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