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Reviewed 3 weeks ago via mobile

Having read some recent reviews, there are certainly a number of valid points raised. We decided to go to this hotel, having previously stayed at Dreams in Punta Cana, so perhaps unfairly there will be some comparisons.
On our arrival at the hotel, we were efficiently greeted at our taxi, our cases secured and introduced to reception. Checking in was seamless and very quick, and we were soon at our room.
The reception area, or Motor lobby, as they call it is a bit odd, as the road entrance dissects the guest area, and is very noisy at night, be prepared to hear a lot of noise, traffic moving about and lorry/coach reversing horns, seem to be going off all through the night. The rooms are adequate, but tired and need updating, they are clean, but have a damp feel, possibly due to the humidity.
The greatest asset to the hotel is its staff, they are all very friendly, polite and pleasant, and action any concerns straight away. They are really switched on.
Now for the food. The Head chef is very visible, and he is desperately trying to make an impact, he likes his food to look nice and expects his staff to ensure that they keep serving areas clean and tidy, and that the food is always being refreshed. I found the food ok, but nothing more than that, it did have that All-inclusive sameness feel about it, that said I always found something to eat. If I could offer one piece of advice to the hotel, invest in some plate warmers. The food comes out of the kitchen hot, and then goes on to cold plates. I’m fussy, I like my plates and food piping hot.
The staff in the cafes and restaurants though are excellent, they work very hard, and always have a smile, say hello, and have a bit of banter. Yadira and Estefania, efficiently look after guests and ensure you are taken to a table that is ready. One feature of the world cafe, was that all staff, irrespective of rank would clear tables as required..its probably unfair to single individuals out, but Ernesto and Manuel always had time to chat say hello, and they knew what drinks you would want, also Diana on the omelette station was very good, and made a mean omelette.
As for the outside areas, the pools were clean, but had a number of tiles missing, and lots of sun beds, but I found the beach area really disappointing, it was a very small area, and didn’t have many sun beds.
So overall, I would say the hotel is probably just short of a 4 star rating

Stayed: October 2018, travelled with family
1  Thank Rikkip33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 3 weeks ago

Dear Guest,

We appreciate the time you took to share such an enthusiastic review about your recent visit to Dreams Villamagna. We are overjoyed to read that you enjoyed your stay, especially our service.

We sincerely apologize if there were any shortcomings on our end, we've already taken note on the areas of opportunity you kindly mention and as is our practice, we've already shared this details with the respective areas in order to take immediate actions. We kindly would like to invite you to reach us at econcierge.drevm@dreamsresorts.com with further details about your stay. Your remarks are truly valuable for us.

We sincerely hope we have the honor of being your hosts in the not too distant future.

Warm Regards,

Irma Díaz,
Econcierge and Social Media Coordinator.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We stayed for 5 nights, 6 days and I’ll say I won’t return. The food was mediocre at best. They are good at desserts and breakfast but snacks and dinner need help! The staff was very friendly, though. Great staff! The spa was top notch along with the pools. We had great service with our Greyline/Costco rep, named Alex. The food and places he recommended in the city were top notch. The Blue Shrimp restaurant is fantastic!!! Our room smelled of mold and when we pulled up the wood tile we found mold! Yuck!!!! After we checked in (and we saw this happen to numerous couples throughout the week) there are employees who apply somewhat high pressure tactics to try to get you to tour commonly owned properties and become “members”. That’s total BS to me especially on vacation. Overall, a mixed bag.

Stayed: October 2018
Thank Csand2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for taking the time to share such a detailed overview of your stay. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

It is with great regret that we read comments about some issues that you, unfortunately, experienced during your recent stay with us. We hope you accept our sincerest apologies. The areas you have mentioned are currently under review by the Department Managers. Please contact us at econcierge.drevm@dreamsresorts.com with more details of your stay to be able on taking the right actions to prevent occurrences like this to happen in the future.

All comments from our guests are important to us, as feedback gives us the opportunity to improve and offer our guests remarkable experiences.

We look forward to hearing from you and we hope your trust in us can be restored so we can have the honor in welcoming you back in the near future.

Warm regards,

Irma Díaz,
Econcierge and Social Media Coordinator.

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Reviewed 3 weeks ago

Room was ocean view as asked for. Liked the little cubby for room service to put dirty dishes and not be disturbed from inside room. Great roomy space with tub and jacuzzi balcony. We used every inch of property

Mateo was warm personable and helpful from day one seeking us out til we left! He is a true gem

Stayed: October 2018, travelled as a couple
1  Thank Camille H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for taking the time to write an overview of your stay with us, we are happy to learn that your stay was good and that you enjoyed our accommodations, as is our practice, I will convey Mateo and the rest of our team your kind comments to keep them motivated on providing great experiences to our guests.

We look forward to having the pleasure to host you in the near future.

Warm regards,

Irma Díaz
Econcierge and Social Media Coordinator.

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Reviewed 4 weeks ago

It was a wonderful experience the place was nice, the rooms were nice and clean all the staff was very welcoming ...first time inPuerto Vallarta and it was great !!! Special thanks to our BEST pool bar lady Anahi Iniguez make every drink keep coming and to Martin Hernandez w.c and Agustin Romero w.c they were in top of our delightful food service !!!Best time we will definitely go back

Room Tip: ocean view rooms are great
  • Stayed: October 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank lulumejia58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 3 weeks ago

Dear guest,

We would like to thank you for choosing our resort as your host on your recent getaway to Nuevo Vallarta. It was a pleasure having you, and we appreciate that you have taken the time to share your experience on TripAdvisor.

We are very happy to learn that your birthday was a most pleasant one and that you were highly satisfied with our service. We strive to deliver memorable experiences to our valued guest. We appreciate your gracious comments here and have shared them with our team.

We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.

Warm regards,

Irma Díaz,
Econcierge and Social Media Coordinator.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was my first time at an all-inclusive resort and it sure was nice. Good food. No reservations needed. Lots of activities (biking/beach yoga). Great pool. Fun stuff for kids to do. You are greeted at check-in with chilled champagne. Tight security. They have various shows each night... some decent, others ok if you had nothing else to do. Sometimes, we had better service than others and it took them a long time to clean out our food discard cabinet each day. All in all, though, a very nice place to spend time, if you are a big resort type person and want to indulge in some luxuries. No wristbands required! ps- they also have a huge list of tropical cocktails :) and tubs inside room and jacuzzis on every balcony, wow.

  • Stayed: October 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank AdventureGirl6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 3 weeks ago

Dear Guest,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We are delighted that you enjoyed all the details that we take pride in offering to our guests. As is our regular practice, we were happy to share your lovely remarks with our team who take such pride in ensuring that all our guests only receive the very best service.

We look forward to the pleasure of having you back home in the near future.

Warm Regards,

Irma Díaz,
Econcierge and Social Media Coordinator.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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