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Reviewed 26 June 2018

It was a great pleasure to explore this resort to put in my bucket list. Had lots of fun. The service was quite slow, but they came once I gave them the heads up. Bed felt amazing and room smelled wonderful. I opened up my room and oh my Gosh!!! I was like in paradise in a dream smelling great . I loved it ❤️

  • Stayed: June 2018, travelled on business
    • Value
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Review collected in partnership with Barcelo Hotels & Resorts
Thank paycationdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 28 June 2018

Dear paycationdt,

We are very happy you chose to visit us, thank you for the comments you kindly share with the Tripadvisor users, It is great you could enjoy the property and our service. We will be pleased to serve you again in the future. See you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

We stayed at the Barcelo Maya Caribe. The rooms are dated and are in need of some re-vamping and repairing. However, the grounds, the pools, the buffet, the restaurants, the MALL!, the activities you can do, are enough to keep you out of the rooms! Everything about this resort was so gorgeous, the staff was so incredibly friendly. It's so accommodating to families with small children. We had a truly wonderful time.

We swam with dolphins and the experience was amazing. They totally over charge on the photos.... $75 for 3 digital prints for only ONE person. We were a family of 3, so for 3 digital prints for each person we would have had to pay $225 for digital prints... Crazy expensive. Digitals cost NOTHING. Make them super super cheap and literally everyone will book the heck out of the activity and EVERYONE will buy photos!.... Just a suggestion...

MEN: If you plan to make reservations for restaurants they have a strict long pants and closed toe shoes dress policy. They WILL turn you around and not let you in. My husband didn't pack any long pants because we had no idea and we had to do a mad dash search for long pants at the resort.

WEATHER: We went June 18-June 25. Prior to leaving i was monitoring the weather and it forecasted thunderstorms literally every single day. It rained only ONE time and it was at 8 or 9 pm!! We had clear, beautiful blue skies the whole time! It was honestly amazing.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Barcelo Hotels & Resorts
3  Thank Magdalena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 28 June 2018

Dear Magadalena P,

We are very happy you chose to visit us, thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users, It is great you could enjoy the property and our service. We appreciate so much that you could get the most of our beaches and aminities. We will be pleased to serve you again in the future, please do come back!
Best regards

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Reviewed 26 June 2018

I honestly don't know where to start with our fabulous vacation. We have been travelling for 12 years on at least 2 all-inclusive vacation every year and avoided Mexico and we wont ever avoid it again, thanks to this resort and the wonderful staff making it so easy to love the resort and people.
First off we spend time at a different location on the beach everyday, as the beach is 5 resorts. The best spot to snorkel was down at the palace beach( you are permitted on the beach), we seen sea turtles late in the afternoon any day we went down.. totally made my vacation ( I took my own snorkel) There are parts on the beach from one resort to the other with rocks but honestly its no big deal you just move down a bit. you do NOT need to reserve beach chairs at 5 am, there are more than enough for everyone and I mean that also another first time for us.
The food from the beach buffets to the a la cartes were out of this world. So much to choose from we didn't know where to start.
The rooms were so clean and smelled of bleach when we checked in and the shampoo and conditioner and shower gel was right in the shower if you wish to use. The fridge was stocked daily with sodas, juice, beer, nuts and water the only problem was our fridge was not plugged and there was no plug to plug it in. The bed was comfortable we only had to call once for towels and the rooms and balcony's are non smoking.
The mall is part of the resort which is nice if you prefer to shop in the evening like us instead of the shows.
We never left the resort as there was not need, we also enjoyed the dolphins everyday as we walked by that seem to be very well taken care of.
Thanks for making our for first Mexican vacation so wonderful and we hope to come back next year.

  • Stayed: May 2018, travelled as a couple
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Thank NSAdventureSeekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 28 June 2018

Dear Adventure Seekers,

We are very happy you chose to visit us, thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with the Tripadvisor users, It is great you could enjoy the property and our service. We appreciate so much that you could get the most of our beaches and aminities. We will be pleased to serve you again in the future, please do come back! See you next year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

This is our second time staying at Maya Caribe.The only problem we had this time was that the rooms had a musty smell. The resort had a lot of rain recently and I think that contributed to the problem. All of the restaurants that we went to were excellent. Staff was very friendly and accommodating. Maria was very helpful in making dinner reservations for our group of 13. Flora at the Mall Bar was great and Jose Carlos made sure we always had a drink in our hand at the beach. We will definitely be back!!

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Barcelo Hotels & Resorts
Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 28 June 2018

Dear Kim R,

Thank you for sharing your experience with other users, we appreciate you taking a minute to write this lines, mostly your comments regarding our staff, this is the best motivation we can have, thank you so much, See you next time! It will be great to host you once again.

Best regards from all of us at Barceló Maya Caribe.

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Reviewed 26 June 2018

Hassim is a waiter at the Caribe Buffet. He does an amazing job and is very personable. By the time I got back to the table with my food he had my coffee poured and my creamer placed on the table. We are looking forward to going back to Barcelo Maya and we are definitely going back to see Hassim.

  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded 28 June 2018

Elizabeth J,

Thank you for sharing your experience with other users, we appreciate you taking a minute to write this lines.And your comments about Hassim are the best motivation we can have, thank you so much, see you next time so you and your family can enjoy our service and amenities once again.
Best regards from all of us at Barceló Maya Caribe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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